Windows Won't Recognize My ADSL Modem
Thread Starter
Joined: Mar 2000
Posts: 1,337
Likes: 1
From: Sunrise Senior Living
Windows Won't Recognize My ADSL Modem
Yet another in a spate of recent difficulties!
I am using Dell Dimension, W98SE, with AOL. Originally, I was using the integral 56K Aztech MDP 3900V-W Modem via a second BT line for internet access.
I then upgraded to AOL Broadband which involved installing a BT Voyager USB DSL Modem and ditching the second line. This has worked flawlessly from the day I upgraded the system.
The problem seems to be that the Windows part of my system does not recognize this modem and resists all my attempts to 'install' it via the Install Wizard. When I click on the 'Have Disk' prompt and put the AOL supplied Drivers disk into the 'D' drive, it comes up with a denial that anything is going on. The result of this is simply that I cannot send or receive faxes like wot I used to!
One suggestion is that I should physically remove the old modem from the computer.
Any ideas will be gratefully received - the simpler the better!
Many thanks,
Cheers,
mcdhu
I am using Dell Dimension, W98SE, with AOL. Originally, I was using the integral 56K Aztech MDP 3900V-W Modem via a second BT line for internet access.
I then upgraded to AOL Broadband which involved installing a BT Voyager USB DSL Modem and ditching the second line. This has worked flawlessly from the day I upgraded the system.
The problem seems to be that the Windows part of my system does not recognize this modem and resists all my attempts to 'install' it via the Install Wizard. When I click on the 'Have Disk' prompt and put the AOL supplied Drivers disk into the 'D' drive, it comes up with a denial that anything is going on. The result of this is simply that I cannot send or receive faxes like wot I used to!
One suggestion is that I should physically remove the old modem from the computer.
Any ideas will be gratefully received - the simpler the better!
Many thanks,
Cheers,
mcdhu
Joined: Sep 1998
Posts: 513
Likes: 0
From: Sydney, Australia
Your DSL modem won't work as a fax modem like your old dial-up one used to - unless you use one of the on-line fax services, but that's a different kettle of fish.
Don't remove your old modem!!
If you want to send and receive faxes directly with your computer you need to keep your old dial-up modem and keep its driver installed on your computer, along with the DSL modem. If you've uninstalled it, then re-install it.
Ditching the second line is ok, you haven't lost anything there. However, your computer system will need two phone lines - one to the DSL modem and one to the phone socket on your computer - where it used to be.
You MUST have a DSL filter in that second line (to the phone socket on your computer), else you'll fry your old modem.
That can be done two ways:[list=1][*]If you use a simple double adapter, then you'll need an in-line filter for the line to the old modem [*]Or you can buy a splitter-filter. Service line in at one end. At the other end, two outputs - one to the DSL modem and one to ordinary phone, or, in your case, old modem connection on your computer. [/list=1]
Once you get your dialup modem set up (again?) and your filter installed, you should be able to use your computer fax independent of DSL internet traffic (ie, simultaneously). The only thing that would stop your fax working would be the line being engaged by another call or fax from another point in your house/office.
AA
Don't remove your old modem!!
If you want to send and receive faxes directly with your computer you need to keep your old dial-up modem and keep its driver installed on your computer, along with the DSL modem. If you've uninstalled it, then re-install it.
Ditching the second line is ok, you haven't lost anything there. However, your computer system will need two phone lines - one to the DSL modem and one to the phone socket on your computer - where it used to be.
You MUST have a DSL filter in that second line (to the phone socket on your computer), else you'll fry your old modem.
That can be done two ways:[list=1][*]If you use a simple double adapter, then you'll need an in-line filter for the line to the old modem [*]Or you can buy a splitter-filter. Service line in at one end. At the other end, two outputs - one to the DSL modem and one to ordinary phone, or, in your case, old modem connection on your computer. [/list=1]
Once you get your dialup modem set up (again?) and your filter installed, you should be able to use your computer fax independent of DSL internet traffic (ie, simultaneously). The only thing that would stop your fax working would be the line being engaged by another call or fax from another point in your house/office.
AA
Last edited by Ausatco; 30th September 2003 at 22:45.
Thread Starter
Joined: Mar 2000
Posts: 1,337
Likes: 1
From: Sunrise Senior Living
Ausatco,
What a delightfully simple reply! Many thanks. I'll now peruse the difficulties of putting it all back together again! Btw, all the filters are in place as suggested by the AOL installation instructions.
Many thanks again,
Cheers,
mcdhu
What a delightfully simple reply! Many thanks. I'll now peruse the difficulties of putting it all back together again! Btw, all the filters are in place as suggested by the AOL installation instructions.
Many thanks again,
Cheers,
mcdhu
