Air Canada is testing a new program to resolve customer complaints.
Thread Starter
Joined: Jun 2002
Aviation Qualifications: PPL
Posts: 7,172
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From: Nanaimo (CAC8)
Air Canada is testing a new program to resolve customer complaints.
Air Canada is testing a new program to resolve customer complaints. Will it work?
Pilot project comes amid massive backlog of 95,000 complaints with Canada's transport regulator
https://www.cbc.ca/news/business/air...ject-9.7156628
What surprises me is that they have chosen 500 customers for this trial but are still giving themselves 90 days to resolve each complaint.
Air Canada is testing a new program to resolve customer complaints. Will it work?
Pilot project comes amid massive backlog of 95,000 complaints with Canada's transport regulator
Pilot project comes amid massive backlog of 95,000 complaints with Canada's transport regulator
