Air Canada is testing a new program to resolve customer complaints.
Air Canada is testing a new program to resolve customer complaints. Will it work?
Pilot project comes amid massive backlog of 95,000 complaints with Canada's transport regulator
https://www.cbc.ca/news/business/air...ject-9.7156628
What surprises me is that they have chosen 500 customers for this trial but are still giving themselves 90 days to resolve each complaint.