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-   -   Air Canada is testing a new program to resolve customer complaints. (https://www.pprune.org/canada/671429-air-canada-testing-new-program-resolve-customer-complaints.html)

India Four Two 12th April 2026 02:38
Air Canada is testing a new program to resolve customer complaints.
 

Air Canada is testing a new program to resolve customer complaints. Will it work?
Pilot project comes amid massive backlog of 95,000 complaints with Canada's transport regulator
https://www.cbc.ca/news/business/air...ject-9.7156628

What surprises me is that they have chosen 500 customers for this trial but are still giving themselves 90 days to resolve each complaint.


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