easyJet allocated seating
Join Date: Feb 2012
Location: Cape Town / UK / Europe
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I think we have to place you into the category of someone who is never satisfied, then. In an industry with operations as complex as the airline industry, involving human, mechanical, meteorological and other unpredictable factors, it is inevitable that things will go wrong sometimes. It is unfortunate that you were inconvenienced, particularly in the light of your domestic situation for which I have every sympathy, but I think you are being, at best, ungracious, over this.
By the way I have no connection with EZY other than as a long term, frequent, and generally satisfied consumer.
By the way I have no connection with EZY other than as a long term, frequent, and generally satisfied consumer.
Join Date: Jan 1999
Location: north of barlu
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I don't think that I am being " ungracious" as I have said I am happy with the action taken by EZY over the last few days, however it should never have happened in the first place when the ticket is not flexible because EZY get my money if I don't turn up and i cant recover it. I am happy to do business on this basis but selling seats twice is bound to end in trouble and customer disatisfaction when there is no refund if the passenger fails to show up as there will be very few no shows.
Having been on about 50 EZY flights over the past few months I have on the whole been happy with the product, apart from the inccident in question the only problems have been the diversion to Madrid to pick up a first aid kit that was a shambles in terms of delay and a weather diversion into Seville that was handled superbly.
I hope that this is a balanced veiw of the EZY product.
Having been on about 50 EZY flights over the past few months I have on the whole been happy with the product, apart from the inccident in question the only problems have been the diversion to Madrid to pick up a first aid kit that was a shambles in terms of delay and a weather diversion into Seville that was handled superbly.
I hope that this is a balanced veiw of the EZY product.
Join Date: Jan 1999
Location: north of barlu
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ECAM
You surprise me, most of the EZY flights I seem to get on have only one or two empty seats, may be this is because AGP is a primarily holiday destination with few business travelers who change plans at the drop of a hat.
Join Date: Jan 1999
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I guess I just got very unlucky, I have had no real explanation from EZY and following the offer of compensation & expenses I feel it is pointless pushing them any further for an explanation as I get the feeling they don't really want to talk about it.
The one thing I am sure of is that if there were seats avalable on that flight when it departed EZY will want to know why I and the other three passengers were turned away.
The one thing I am sure of is that if there were seats avalable on that flight when it departed EZY will want to know why I and the other three passengers were turned away.
I suspect they just do not know what the explanation was. They are a lean organisation, and unlike some other airlines, they do not employ hordes of people to pursue yesterday's errors.
Join Date: Oct 2012
Location: Geneva, Switzerland
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thx for your post!!
As an easyJet CC I hear these complains 'almost' everyday and your post makes me realize that NO MATTER WHAT WE DO to help these upset passengers it will never be enough...
I like this post of yours, it made me smile so you made my day!
I like this post of yours, it made me smile so you made my day!
