easyJet allocated seating
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No reply yet from EZY apart from the standard security questions, I have a very busy week so am not to bothered about them taking a little time, if that is what they need to get to the bottom of this and find out that I am telling the truth.
If this deay is an attempt to try to kick this into the long grass then they will find the tactic to be unsuccessful.
If this deay is an attempt to try to kick this into the long grass then they will find the tactic to be unsuccessful.
I was a lot less happy when they diverted into Madrid to pick up a first aid kit and sat on the ramp for the best part of two hours because somone failed to get the fuel truck to the aircraft.
I can assure you that the bowser was ordered - its one of the first things pilots think of. Ops will of already pre-warned Madrid BEFORE the aircraft landed and the handling agent will be chasing it up constantly. At least, thats my experience of both diverting and operating out of MAD.
Its not as simple as you make out with your off the cuff comment. What time did you land? Was it busy? Fuel trucks have to do their routine pre booked scheduled aircraft before doing any extras (a no notice diversion is an extra - surely you dont expect the world to stop to accomodate it?). If you arrived at the 'wrong' time, you would of been at the back of the queue.
I'm sure you will realise, as most do, that the last thing anyone wants is a 35 Million pound aircraft stuck on the ground for no reason!
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EZY do overbook flights. We see it on our check in sheets for popular flights, usually during summer holidays.
I have personally booked the 159th and 160th seats on an a319 back from PMI. And knowing this we arrived very early to the terminal. They told us there was no system to sort out who got the seats other than first to check in, however this turned out to be too much for them.
These destinations are not bases for EZY, and therefore not so tightly governed. They sort out their own problems with varying degree of skill - which is why you won't be surprised to hear that whilst sitting in the completely full aircraft there was a poor couple wandering up and down the aisle trying to understand why there weren't any seats left.
The ground staff at PMI had let every passenger that turned up with a ticket get onboard the aircraft before realising.
It is hard to blame EZY for the actions of random Spanish ground agents that bumped you. It isn't part of our normal procedures. However EZY should take responsibility and therefore hand over the full compensation ASAP; you will find it a time consuming struggle to get anything out of any company in any industry these days.
Hopefully see you travelling with us again.
I have personally booked the 159th and 160th seats on an a319 back from PMI. And knowing this we arrived very early to the terminal. They told us there was no system to sort out who got the seats other than first to check in, however this turned out to be too much for them.
These destinations are not bases for EZY, and therefore not so tightly governed. They sort out their own problems with varying degree of skill - which is why you won't be surprised to hear that whilst sitting in the completely full aircraft there was a poor couple wandering up and down the aisle trying to understand why there weren't any seats left.
The ground staff at PMI had let every passenger that turned up with a ticket get onboard the aircraft before realising.
It is hard to blame EZY for the actions of random Spanish ground agents that bumped you. It isn't part of our normal procedures. However EZY should take responsibility and therefore hand over the full compensation ASAP; you will find it a time consuming struggle to get anything out of any company in any industry these days.
Hopefully see you travelling with us again.
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Xulu
It's EZY who own the aircraft, it's EZY who control the booking system, it's EZY who appoint the agents and it is EZY who's name is on my credit card bill.
So it is EZY who should take responsabiltity, they have yet to reply to my email.
So it is EZY who should take responsabiltity, they have yet to reply to my email.
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why do ezy need to overbook?
I agree with A&C here. On a low cost carrier, with a no refund policy, a seat sold is money in the bank. It doesn't matter how many pax occupy the aeroplane or how many seats depart with nobody sitting in them, the flight is paid for. Overbooking seems immoral and a gamble by the company to squeeze a little more profit by double selling an few extra seats. If the gamble doesn't come off the company sees this as a financial mistake but that doesn't take into account the personal cost to the passengers being bumped., none of whom consented to be the stakes in a gamble. As I was about to depart Bristol on Ryanair last week (got what I paid for and arrived safely and on time) there was a PA announcement asking for volunteers to have their bags unloaded from an Easyjet flight so this occurence is not as rare as some posters might believe.
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Yes, I said exactly that....
I was siding with you and suggesting an explanation with supporting example
Edit: Oscar, what you are describing is nothing to do with overbooking. There is limited space in the overhead lockers on board, and it takes time to offload the often excess baggage. It was affecting our OTP. So what they do now is ask for people at the gate to offload their bags into the hold before they get on board the aircraft, and in return can get speedy boarding for what its worth.
And yes, people are still queuing for their allocated seats.
I was siding with you and suggesting an explanation with supporting example
Edit: Oscar, what you are describing is nothing to do with overbooking. There is limited space in the overhead lockers on board, and it takes time to offload the often excess baggage. It was affecting our OTP. So what they do now is ask for people at the gate to offload their bags into the hold before they get on board the aircraft, and in return can get speedy boarding for what its worth.
And yes, people are still queuing for their allocated seats.
Last edited by Xulu; 16th Jan 2013 at 13:31.
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people are still queuing for their allocated seats.
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I agree with A&C here. On a low cost carrier, with a no refund policy, a seat sold is money in the bank. It doesn't matter how many pax occupy the aeroplane or how many seats depart with nobody sitting in them, the flight is paid for.
Last edited by Dg800; 16th Jan 2013 at 14:45.
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Don't confused two issues here.
The PA asking for volunteers to put bags into the hold is just that.
In return the pax will get free speedy boarding.. oh and they won't get charged the £50 fine for having a too big a bag in the first place!!
For pax convenient and on time performance, I would much rather the ground crews were proactive and asked for volunteers rather than forcing people to pay or for bags to be offloaded from in the cabin which takes even more time.
I imagine we will see easy getting much more strict on hand luggage in the future though.
As for the diversion to Madrid, you can sure as hell bet that fuel was requested. The crew want to get back home too!
The PA asking for volunteers to put bags into the hold is just that.
In return the pax will get free speedy boarding.. oh and they won't get charged the £50 fine for having a too big a bag in the first place!!
For pax convenient and on time performance, I would much rather the ground crews were proactive and asked for volunteers rather than forcing people to pay or for bags to be offloaded from in the cabin which takes even more time.
I imagine we will see easy getting much more strict on hand luggage in the future though.
As for the diversion to Madrid, you can sure as hell bet that fuel was requested. The crew want to get back home too!
Last edited by EcamSurprise; 16th Jan 2013 at 15:11.
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For your information, there are refundable fares (usually designated as FLEXI-something) even on low-cost carriers, so in that sense even a fully booked flight is not necessarily 100% paid for, unless everybody really shows up
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they have yet to reply to my email.
I think he is a professional complainer who, when faced with facts and a rationale explanation against his gripes, just withers away instead of manning up.
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Bingo. And a professional thread hijacker too. Has it occurred to anybody yet that this thread is about EasyJet's allocated seat policy and not about A&C's alleged poor service issues?
Last edited by Dg800; 17th Jan 2013 at 10:16.
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Read from the top !
If you care to read the thread from the top you will see that my first posts on the the subject were direct replies to the topic, it was only when I got refused a seat that I mentioned that EZY seemed unable to count & ended up with 4 more passengers than seats, this resulted in a number of questions that deserved replies and seems to have generated more interest than the original subject.
Why DG800 & Kick the tires round on someone who did not get the seat he paid for and then was short changed on the EU mandated compensation I can't understand, I am sure that they would have been very dissatisfied with the EZY service under the same circumstances !
Why DG800 & Kick the tires round on someone who did not get the seat he paid for and then was short changed on the EU mandated compensation I can't understand, I am sure that they would have been very dissatisfied with the EZY service under the same circumstances !
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Seem to remember in my time at Ryanair seeing the odd flt with booked load beyond the 189 we could carry. Given the MOL mantra " which part of no refund is it that you don't f*****G understand" , that has to go down as more than a little cheeky, but Hey, I would have expected no less from yer man.
Quite surprised if Easy were up to that trick,it is taking the "Micky" more than a little given that the seat is definitively paid for whether occupied or not (unless they are selling a hell of a lot of flexi tickets these days)
Perhaps that is the problem, they see a high proportion of flexi-tickets on a given flt & assume that some of them paid the extra to have the ability to change . . .so will. Bit of a gamble though, sounds like it backfired this time.
Quite surprised if Easy were up to that trick,it is taking the "Micky" more than a little given that the seat is definitively paid for whether occupied or not (unless they are selling a hell of a lot of flexi tickets these days)
Perhaps that is the problem, they see a high proportion of flexi-tickets on a given flt & assume that some of them paid the extra to have the ability to change . . .so will. Bit of a gamble though, sounds like it backfired this time.
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Issue resolved
I have has a reply from EZY that satisfactorily addresses all the issues that resulted from my being denied boarding on the flight in question.
EZY have been unable to say why the correct compensation was not offerd but I suspect that this was a mistake within the handeling agents rather than EZY being at fault.
I now consider this issue to be closed as EZY have sholdered their responsabilitys both under the EU law and for my extra expenses arising from the inccident.
It also puts into perspective the some of the very rude and uncalled for comments from those above who failed to meet the professional standards expected of the contributors to this forum.
EZY have been unable to say why the correct compensation was not offerd but I suspect that this was a mistake within the handeling agents rather than EZY being at fault.
I now consider this issue to be closed as EZY have sholdered their responsabilitys both under the EU law and for my extra expenses arising from the inccident.
It also puts into perspective the some of the very rude and uncalled for comments from those above who failed to meet the professional standards expected of the contributors to this forum.
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So, a result, but you have not expanded on the reasons for your denied boarding.
Whilst there were some comments that were less than complimentary towards you, you made a series of scathingly derogatory and unfair comments about easyJet, which in the light of their response, you may wish to publicly retract.
Told you so!
Whilst there were some comments that were less than complimentary towards you, you made a series of scathingly derogatory and unfair comments about easyJet, which in the light of their response, you may wish to publicly retract.
I hope you get your compensation and resultant costs, and I am sure that if you take your complaint to the top and are reasonable, you will. In my experience EZY are very fair over such matters.
Totally agree with Table view.
Here is another of A and C's rants that has shown him as the Grade A ...... (fill in the blanks) he is.
I imagine he hasnt time to look back at all his disparaging comments as he is either posting more such $hit on other forums or possibly even getting a life outside of pprune.
On reflection, strike the getting a life option.
Here is another of A and C's rants that has shown him as the Grade A ...... (fill in the blanks) he is.
Untill now I have been a reasonably happy EZY customer but this inccident that some of you say can't happen has left me feeling very bad especially the business over the compensation, that was bare faced dishonesty.
On reflection, strike the getting a life option.
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Tableview
Unfortunaly EZY have not said why I was denied boarding and can't explain why the incorrect amount of compensation was offered.
The fact that EZY have now acted correctly should not be taken as an indication of my satisfaction with the situation, I did not get what I had paid for and was not offerd the correct compensation at a time when I had heavy family commitments and being denied boading resulted in a lot of stress for the family, all I wanted was to get on the aircraft and go home......... Not unreasonable when you have paid for the ticket.
Knowing that EZY can't turn back the clock I am however satisfied with the final outcome.
If the incident had been delt with properly from the start I would have had no grounds for some of the scathing remarks but you can only call it as you see it at the time.
Kick the Tires
Thank you for the kind words, your comments say far more about you than they do about me.
The fact that EZY have now acted correctly should not be taken as an indication of my satisfaction with the situation, I did not get what I had paid for and was not offerd the correct compensation at a time when I had heavy family commitments and being denied boading resulted in a lot of stress for the family, all I wanted was to get on the aircraft and go home......... Not unreasonable when you have paid for the ticket.
Knowing that EZY can't turn back the clock I am however satisfied with the final outcome.
If the incident had been delt with properly from the start I would have had no grounds for some of the scathing remarks but you can only call it as you see it at the time.
Kick the Tires
Thank you for the kind words, your comments say far more about you than they do about me.
Last edited by A and C; 24th Jan 2013 at 09:19.