I think we have to place you into the category of someone who is never satisfied, then. In an industry with operations as complex as the airline industry, involving human, mechanical, meteorological and other unpredictable factors, it is inevitable that things will go wrong sometimes. It is unfortunate that you were inconvenienced, particularly in the light of your domestic situation for which I have every sympathy, but I think you are being, at best, ungracious, over this.
By the way I have no connection with EZY other than as a long term, frequent, and generally satisfied consumer.