CC attitudes
Join Date: Apr 2006
Location: Berks
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As ex Virgin Crew, and now working for LCC, I have to say that its by choice I work for "Low Calibre" as it has been accused of being on this thread (to which I take great offence) and not because Im not upto scratch as Hawaiianhostie has insinuated!
This is due to several different reasons; We have better union agreements, more days off, work less hours, get longer trips downroute and earn twice as much money!! (at my current airline although I know this isnt always the case at others)
Beleive me the attitudes are the same at most airlines, you will always get one who has this so called "chip on their shoulder" wether they are BA, Virgin, EasyJet or even Qatar. But if you get on board with this attitude as a passenger then of course the crew are going to pick up on it and behaviour breeds behaviour.
We all chose our airlines for our own reasons, not because we are not good enough to work for the larger airlines. And I think we'd all do well to remember, we all do the same job just in different colours!
This is due to several different reasons; We have better union agreements, more days off, work less hours, get longer trips downroute and earn twice as much money!! (at my current airline although I know this isnt always the case at others)
Beleive me the attitudes are the same at most airlines, you will always get one who has this so called "chip on their shoulder" wether they are BA, Virgin, EasyJet or even Qatar. But if you get on board with this attitude as a passenger then of course the crew are going to pick up on it and behaviour breeds behaviour.
We all chose our airlines for our own reasons, not because we are not good enough to work for the larger airlines. And I think we'd all do well to remember, we all do the same job just in different colours!
The Veloceraptor of Lounge Lizards
Join Date: Jan 2005
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Pandora's Box;
When I'm not sitting down the back desperate for free peanuts I sit up the front of a variety of aircraft. I never realised (I fly VVIP private charter) that you guys were doing those hours. 60 hours,24 flights in 4 days would knacker anyone. I'd be interseted to see a fatigue study on CC of the type they did on pilots years ago which eventually led to our nice strict FTLs (including the "can't do it I'm fatigued" get out clause avaliable to all flight deck personell)
Also 1600 quid a month for that? Its not worth. Stelios, O'leary et all are treating you with an utter lack of respect. And as for 20-25 minute turn rounds I personally believe they are bloody dangerous. The aircraft needs a proper look at, you often see Ezy taxi up to the gate and neither of the 2 guys in the front gets out to count wings and tyres before they are off again, and everyone needs a breather. That isn't possible on 20 mins.
You guys need a decent union or someone to step in and say this is going beyond any sensible pace to work at.
Good luck, keep smiling (it keeps grumpy passengers at bay)
When I'm not sitting down the back desperate for free peanuts I sit up the front of a variety of aircraft. I never realised (I fly VVIP private charter) that you guys were doing those hours. 60 hours,24 flights in 4 days would knacker anyone. I'd be interseted to see a fatigue study on CC of the type they did on pilots years ago which eventually led to our nice strict FTLs (including the "can't do it I'm fatigued" get out clause avaliable to all flight deck personell)
Also 1600 quid a month for that? Its not worth. Stelios, O'leary et all are treating you with an utter lack of respect. And as for 20-25 minute turn rounds I personally believe they are bloody dangerous. The aircraft needs a proper look at, you often see Ezy taxi up to the gate and neither of the 2 guys in the front gets out to count wings and tyres before they are off again, and everyone needs a breather. That isn't possible on 20 mins.
You guys need a decent union or someone to step in and say this is going beyond any sensible pace to work at.
Good luck, keep smiling (it keeps grumpy passengers at bay)
Join Date: Mar 2005
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Pointless quote of previous post - see forum post from mods
Last edited by TightSlot; 2nd Nov 2006 at 08:41. Reason: Pointless quote of previous post - see forum post from mods
Join Date: Sep 2006
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Rude to passengers
Yes, i can confirm that there is good and bad service. I work for a LCC here in Australia and i have seen it with my own eyes. There is alot of things that contribute to the kind of service offered. Here are just a few, getting stuck in out port and not being prepaired for it, being called to work on a day off, you requested the day off and are in the middle of a trip working a 10 hour while family are celebrating whatever with out you, 6 hour delay and your trip has been totally changed and your now working a 12 hour day with 10 hours rest when you get to your final port and most of all, the crew. one bad egg causes all the crew to come down to their level and all of the things listed above could be the reason for that crew member being the way they are. While its great to sit back and say travel is expensive, but the majority of the passengers pay little less the $50 for a ticket on short flights and want the world. Passengers are demanding and we work with them 10 hours a day 21 days a month with tight turn arounds and being blamed for everything from weather delays to air trafic putting us in a holding pattern. Most of all, a smile goes a long way. I indeed have been in a bad mood and all it took was a passenger to smile and ask how my day was to realise that people do care. We work over public holidays, birthdays, weddings and all other occasions and it makes it all worth while when a passenger is nice to us and shows that its all worth it. always remember in an evacuation its the crew who are there to help you get out, so smile and say hello and dont be afraid to ask how their day is going! it could make a difference.
Join Date: Sep 2006
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Verticalhold:
So why dont you REPORT it to authorities when u don t see one of the pilots doing the aircraft checks during turnaround !!! Very easy to slag people but when it comes to act....
I am a cabin crew (EZY), and during my training I was told to always report something unusual whether it is about my own aircraft or OTHERS !!!
And concerning turnarounds, we ( ORY BASE) never (true!!!) do 20 minutes turnaround. What do you think ? That we gonna kill ourselves for the company, knowing that to make a 20 minute turnaround in Rome, MILAN !!!! Madrid and Barcelona for example it is just absolutely impossible, as the national airlines (alitalia or iberia) are always served first if u see what I mean
... and italian ground staff is sooooo slow .... sorry
Sandra
So why dont you REPORT it to authorities when u don t see one of the pilots doing the aircraft checks during turnaround !!! Very easy to slag people but when it comes to act....
I am a cabin crew (EZY), and during my training I was told to always report something unusual whether it is about my own aircraft or OTHERS !!!
And concerning turnarounds, we ( ORY BASE) never (true!!!) do 20 minutes turnaround. What do you think ? That we gonna kill ourselves for the company, knowing that to make a 20 minute turnaround in Rome, MILAN !!!! Madrid and Barcelona for example it is just absolutely impossible, as the national airlines (alitalia or iberia) are always served first if u see what I mean
... and italian ground staff is sooooo slow .... sorry Sandra
Join Date: Nov 2006
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DirtyDitch
I agree with some of your points regarding rude CC. However, I feel you can not just relate this to LCC.
I work for a LCC and I have also worked for a full service airline. So I take full offense to you saying that LCC CC are rude.
Maybe you could look past the crew and wonder why their attitude is inappropriate?
Heres a hint....... high flying hours, reduced rest and pressure from the company to have to A/C to depart on time and the fact that alot of the pax are holiday travellers and sometimes like to give the crew a hard time.
With all due respect but have you approached a CC member on a LCC and tried to and make conversation???
By all means if have received totally rude behaviour from CC or anyone else report it. But don't take it out on the LCC CC- they are just doing the best they can with sometimes limited amount of resources. Full service airlines have more resources to promote service recovery and those little extras that we all love to get.
I agree with some of your points regarding rude CC. However, I feel you can not just relate this to LCC.
I work for a LCC and I have also worked for a full service airline. So I take full offense to you saying that LCC CC are rude.
Maybe you could look past the crew and wonder why their attitude is inappropriate?
Heres a hint....... high flying hours, reduced rest and pressure from the company to have to A/C to depart on time and the fact that alot of the pax are holiday travellers and sometimes like to give the crew a hard time.
With all due respect but have you approached a CC member on a LCC and tried to and make conversation???
By all means if have received totally rude behaviour from CC or anyone else report it. But don't take it out on the LCC CC- they are just doing the best they can with sometimes limited amount of resources. Full service airlines have more resources to promote service recovery and those little extras that we all love to get.
