Rude to passengers
Yes, i can confirm that there is good and bad service. I work for a LCC here in Australia and i have seen it with my own eyes. There is alot of things that contribute to the kind of service offered. Here are just a few, getting stuck in out port and not being prepaired for it, being called to work on a day off, you requested the day off and are in the middle of a trip working a 10 hour while family are celebrating whatever with out you, 6 hour delay and your trip has been totally changed and your now working a 12 hour day with 10 hours rest when you get to your final port and most of all, the crew. one bad egg causes all the crew to come down to their level and all of the things listed above could be the reason for that crew member being the way they are. While its great to sit back and say travel is expensive, but the majority of the passengers pay little less the $50 for a ticket on short flights and want the world. Passengers are demanding and we work with them 10 hours a day 21 days a month with tight turn arounds and being blamed for everything from weather delays to air trafic putting us in a holding pattern. Most of all, a smile goes a long way. I indeed have been in a bad mood and all it took was a passenger to smile and ask how my day was to realise that people do care. We work over public holidays, birthdays, weddings and all other occasions and it makes it all worth while when a passenger is nice to us and shows that its all worth it. always remember in an evacuation its the crew who are there to help you get out, so smile and say hello and dont be afraid to ask how their day is going! it could make a difference.