CX Sleeping Cabin Crew
Thread Starter
Joined: Aug 2005
Posts: 79
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From: Honolulu, Hawai'i
CX Sleeping Cabin Crew
One of the very junior BC's (Bar & Cabin flight attendant) on my friends' flight today fell asleep today in her jumpseat. Quite embarrassing bec. it was an aft-facing seat and her head was "fishing" and body literally hanging from the shoulder straps - the passengers complained (rightly so)! Just wondering from all you Senior Cabin Crew out there how would you handle something like this if you're this person's section leader? Yiikes!!
Aloha.
Aloha.
Joined: Apr 2005
Posts: 40
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From: United Kingdom
I think the first thing i would have to do would find somewhere quiet to have a little chat with her and find out if everything is okay and why she thinks she was so tired.
The other thing to take into consideration was whether this was take-off or landing. If it was landing then I would do nothing more than have a chat with her and also submit a report on the incident, possible detailing any mitigating circumstances she had raised.
If it was take-off then I would swap crew around so that she was no longer a required crew person and consider her as being "sick" for the rest of the duty.
I have to say, I've felt pretty tired sat on that jumpseat sometimes but you have to be really out of it to actually fall asleep.
Shortm
The other thing to take into consideration was whether this was take-off or landing. If it was landing then I would do nothing more than have a chat with her and also submit a report on the incident, possible detailing any mitigating circumstances she had raised.
If it was take-off then I would swap crew around so that she was no longer a required crew person and consider her as being "sick" for the rest of the duty.
I have to say, I've felt pretty tired sat on that jumpseat sometimes but you have to be really out of it to actually fall asleep.
Shortm
Joined: Jun 2004
Posts: 1,806
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From: Dublin
Personally,
I would take into account a number of things such as flight sector time, when it occured in flight ( as shortm suggested), time between flights (eg, if it was a turnaround after a long day or following a short nightstop etc) and with all these details I would then make my decision as to whether I felt the crew member was in my consideration not adequatly rested prior to the trip or if he/she is genuinly fatigued following the duties! If the latter is the case then it would be reported to the company as a health and safety Fatigue issue where the duty may require further crew rest or more downroute time on a safety basis!!!
If you could provide more details on this matter then I could suggest what I would do to this particular person!
I would take into account a number of things such as flight sector time, when it occured in flight ( as shortm suggested), time between flights (eg, if it was a turnaround after a long day or following a short nightstop etc) and with all these details I would then make my decision as to whether I felt the crew member was in my consideration not adequatly rested prior to the trip or if he/she is genuinly fatigued following the duties! If the latter is the case then it would be reported to the company as a health and safety Fatigue issue where the duty may require further crew rest or more downroute time on a safety basis!!!
If you could provide more details on this matter then I could suggest what I would do to this particular person!
Thread Starter
Joined: Aug 2005
Posts: 79
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From: Honolulu, Hawai'i
Hey Everyone - Mahalo (Thank You) for your quick replies. Let me provide a bit more detail on the situation:
1. Took place after landing during the taxi-in to the gate. (Oddly, landings usually wake up the cabin crew!)
2. Calls were made to this person's door station but were not returned.
3. Previous duty included minimum rest in an above-average crew hotel. (Duty day I would guess around 8 hours).
4. It was crew's first few weeks on the line as operating crew. Not that there's anything wrong w/ junior crew, but maybe just not used to the operation yet.
-- I read some of your interesting comments; it seems like our airline culture is that if you report anything or put it in writing it will serve as a detriment to the said crew's career. Of course this shouldn't take precedence over safety but we crew should look out for each other. So would this simply be a debrief item? I can see it potentially becoming a safety issue. esp. since the passengers complained. Just curious!
Aloha!
1. Took place after landing during the taxi-in to the gate. (Oddly, landings usually wake up the cabin crew!)
2. Calls were made to this person's door station but were not returned.
3. Previous duty included minimum rest in an above-average crew hotel. (Duty day I would guess around 8 hours).
4. It was crew's first few weeks on the line as operating crew. Not that there's anything wrong w/ junior crew, but maybe just not used to the operation yet.
-- I read some of your interesting comments; it seems like our airline culture is that if you report anything or put it in writing it will serve as a detriment to the said crew's career. Of course this shouldn't take precedence over safety but we crew should look out for each other. So would this simply be a debrief item? I can see it potentially becoming a safety issue. esp. since the passengers complained. Just curious!
Aloha!
Joined: Aug 2004
Posts: 937
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From: ...
FAU is sueing the HKCAD and CX for the lack of crew rest !
http://pprune.com/forums/showthread....hreadid=183999
Pls do not mention Flt No and date, CX managments has a full time person reading Pprune. What a job
http://pprune.com/forums/showthread....hreadid=183999
Pls do not mention Flt No and date, CX managments has a full time person reading Pprune. What a job
Thread Starter
Joined: Aug 2005
Posts: 79
Likes: 0
From: Honolulu, Hawai'i
touche
petit / leftwing,
yes, i am very aware that this is an open forum. i would never reveal enough info for any of our hardworking colleagues to get into trouble. it's not my intention. this could very well happen at any airline.
if anything, it should serve as a wake-up call (no pun intended) for everyone when we're on the job to do our very best in everything we do. we owe it to our passengers and other crew.
Aloha!
yes, i am very aware that this is an open forum. i would never reveal enough info for any of our hardworking colleagues to get into trouble. it's not my intention. this could very well happen at any airline.
if anything, it should serve as a wake-up call (no pun intended) for everyone when we're on the job to do our very best in everything we do. we owe it to our passengers and other crew.
Aloha!
Joined: Jun 2004
Posts: 1,806
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From: Dublin
Well with your extra information I know I would look at it this way, the crew member is new, he/she is still trying to get used to all the flying about, controlled sleep etc so I would simply have a quiet word and hope that they learn from the experience! Unfortunately however If I feel passengers are going to complain in writing then I would have to cover both our asses and put something to that effect in the VR!
