how 2 b a good passenger...
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Join Date: Dec 2000
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how 2 b a good passenger...
Like a lot of us here, just staggering towards the end of another British holiday season, smile to automatic, attitude on etc...
During a rare moment of peace and quiet last week (I think we call them night Dalamans...), crew discussed how some passengers behaviour just seems to get worse and worse.
In a blinding moment of rare revelation (it being 3 in the morning), we decided that what the industry needed was a handbook describing what was good form and what might be considered a social faux pas on todays airlines.
So, before we rush into printing millions of 'how to be a good passenger' guide books for the confused... any suggestions as to what we could put in it!?!
No1 for me - 'don't use the table as a nappy changing aid...'
Cheers!
During a rare moment of peace and quiet last week (I think we call them night Dalamans...), crew discussed how some passengers behaviour just seems to get worse and worse.
In a blinding moment of rare revelation (it being 3 in the morning), we decided that what the industry needed was a handbook describing what was good form and what might be considered a social faux pas on todays airlines.
So, before we rush into printing millions of 'how to be a good passenger' guide books for the confused... any suggestions as to what we could put in it!?!
No1 for me - 'don't use the table as a nappy changing aid...'
Cheers!
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When a crew member says to you "no more to drink, you've had too much"
Thats it! Don't argue, don't try and sweet talk your way out of it. That's the final answer. It's not done to be nasty. It's done for your own safety and well- being! 1 in the air is worth 2 on the ground!
Please remember your manners! People seem to forget them when they step onto an aircraft and find it very difficult to say please and thank you!
If you've had a good flight - tell the crew. It usually makes our day to hear we've made someone elses.
If you want a special meal - ORDER IT! Please don't just expect us to have it and then treat us with contempt when we don't have one on board.
Don't go and seat yourself in business/first class when you're actually supposed to be in economy. Other pax have paid for those seats. It's not fair if you take advantage! And it's also very embarrassing for you when you're herded back to the rest of the cattle ; ) (that is a joke guys! Don't go taking offence!)
Hmmm - will I just help you write the book TonyT?!
Thats it! Don't argue, don't try and sweet talk your way out of it. That's the final answer. It's not done to be nasty. It's done for your own safety and well- being! 1 in the air is worth 2 on the ground!
Please remember your manners! People seem to forget them when they step onto an aircraft and find it very difficult to say please and thank you!
If you've had a good flight - tell the crew. It usually makes our day to hear we've made someone elses.
If you want a special meal - ORDER IT! Please don't just expect us to have it and then treat us with contempt when we don't have one on board.
Don't go and seat yourself in business/first class when you're actually supposed to be in economy. Other pax have paid for those seats. It's not fair if you take advantage! And it's also very embarrassing for you when you're herded back to the rest of the cattle ; ) (that is a joke guys! Don't go taking offence!)
Hmmm - will I just help you write the book TonyT?!
Join Date: Aug 2002
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Me and the missus were talking about this very thing yesterday.
It was in fact in relation to upgrades actually but still on the subject.
Situation:
PAX gets on with family or on own, wants upgrade as sees there are spare seats in club and because are seated apart or not desired seat etc etc etc. No seats left in economy to move them to.
Now... PAX - imeadiately gets the arse and starts shouting / waves exec club card about (no-matter the colour) / DEMANDS I give them what they want.
The chances of that passenger of getting what they want from me now have gone from 50/50 (if the situation is warrants an upgrade I'm happy to do it)......to NIL!!
Getting the arse and shouting at me will not get what you want, in fact it will get you what you deserve and what you paid for - a seat in ECONOMY.
Nice people get upgrades - ****ers don't.
It was in fact in relation to upgrades actually but still on the subject.
Situation:
PAX gets on with family or on own, wants upgrade as sees there are spare seats in club and because are seated apart or not desired seat etc etc etc. No seats left in economy to move them to.
Now... PAX - imeadiately gets the arse and starts shouting / waves exec club card about (no-matter the colour) / DEMANDS I give them what they want.
The chances of that passenger of getting what they want from me now have gone from 50/50 (if the situation is warrants an upgrade I'm happy to do it)......to NIL!!
Getting the arse and shouting at me will not get what you want, in fact it will get you what you deserve and what you paid for - a seat in ECONOMY.
Nice people get upgrades - ****ers don't.
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What a great idea 
First on the list should be words to the effect that if they wish to have the best possible chance of surviving should anything go wrong - however unlikely that may be, then watching the Safety Briefing is ESSENTIAL!
Like others who have posted, I too am amazed at the basic lack of manners "Please" and "Thank you" costs nothing and is far more likely to get you any help you may require. PLEASE put all your rubbish in a bag not strewn all over the floor, and leave it where it can be easily removed when you leave the aircraft. The same applies to your blanket and pillow if on a longhaul flight, leave them - folded if possible, on your seat.
First on the list should be words to the effect that if they wish to have the best possible chance of surviving should anything go wrong - however unlikely that may be, then watching the Safety Briefing is ESSENTIAL!Like others who have posted, I too am amazed at the basic lack of manners "Please" and "Thank you" costs nothing and is far more likely to get you any help you may require. PLEASE put all your rubbish in a bag not strewn all over the floor, and leave it where it can be easily removed when you leave the aircraft. The same applies to your blanket and pillow if on a longhaul flight, leave them - folded if possible, on your seat.
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As much as we would like to think we are supreme beings, we do NOT control things such as weather, technical problems etc, so don't moan and groan and tell us how you will miss an important meeting or event, everyone is in the same boat (or should I say plane?
) and probably is just as inconvenienced.
) and probably is just as inconvenienced.
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Talking about how to be the perfect passenger !!! Some of the manners and professional attitude of cabin crew has a lot to be desired. I have been on a few flights over the summer months with a number of airlines. If I spoke to the public in my job like some passengers were spoken to, I would either have been flattened or had a whisper in my shell like from a supervisor.
Do cabin staff feel they can speak to passengers how they wish because for once in this world the judicial system treat people harshly for aviation offences ?
Why do cabin staff think there job is so difficult? I can see that a long haul flight can be hard work being on your feet for eight hours or so, but hey, serving a few teas/coffees/meals can't be so difficult can it, or am I missing something ?
Do cabin staff feel they can speak to passengers how they wish because for once in this world the judicial system treat people harshly for aviation offences ?
Why do cabin staff think there job is so difficult? I can see that a long haul flight can be hard work being on your feet for eight hours or so, but hey, serving a few teas/coffees/meals can't be so difficult can it, or am I missing something ?
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Whenever I fly com I always make a point of saying "Don't worry about a glass of champers, just bring me the bottle, it will save you a couple of trips"!
I stagger off always with a smile on my dial and a big thank you to the girls and boys who left me alone.
I have never had a rude FA but them perhaps it's the way I treat them!
Lets face it, they are doing their job, be polite and patient and they will treat you the same.
NAP
I stagger off always with a smile on my dial and a big thank you to the girls and boys who left me alone.
I have never had a rude FA but them perhaps it's the way I treat them!
Lets face it, they are doing their job, be polite and patient and they will treat you the same.
NAP
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Why, TurboJ?
Why do we think our job is so hard?.....Oh, let's see....Because it is b****y hard! 
I have never seen any of Cabin Crew being rude or nasty to pax ........unless they really deserve it!
How about next time you board a plane you give your boarding card without "oh, for God's sake!!!", then smile and be polite and most important - respect us! We are there for Safety of yours and your family (if you've got one) , service goes after that. My ideal pax would understand that.
Oh, and please don't press the call bell asking for drinks just after we've finished a drinks' service?
I better stop now ang go take my Valium.....
I have never seen any of Cabin Crew being rude or nasty to pax ........unless they really deserve it!
How about next time you board a plane you give your boarding card without "oh, for God's sake!!!", then smile and be polite and most important - respect us! We are there for Safety of yours and your family (if you've got one) , service goes after that. My ideal pax would understand that.
Oh, and please don't press the call bell asking for drinks just after we've finished a drinks' service?
I better stop now ang go take my Valium.....
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TurboJ,
If ure gonna post a message in this forum, dont ever even consider saying that cabin crew are just there to serve a meal and a few drinks.
If that was just the job, yeah, it would be very easy, ure right. But that is FAR from just what we do. Im going to be a pilot (got a place with CTC) and I started as cabin crew this summer until I go to NZ.
I initially held your same narrow minded, short sighted viewpoint of cabin crew but having done the job, I will NEVER hold the opinion that people like you still have.
Serving tea and coffee is easy, but, as people have said before, it's the pax who are rude, disruptive and who seem to go out of their way to be inconvienient that make the job as hard as it is.
The pax who dont pre order a special meal then kick up a huge fuss when there isnt one there for them on board. The pax who expect you to magic up a blanket when there are none left. Or the pax who dont even have the basic manners to pay attention to the safety briefing. We don't do it for our own entertainment.
Most pax seem to think that because we do this job, we are all thick, school drop outs etc, whereas most of the people I have flown with have degrees and are a damn sight more educated than the pax who are kicking up a fuss over nothing.
So in future when u fly, treat the crew like ud want to be treated. After all, you dont want anything unwelcome in ure food or drink, do u?
Rant over.
If ure gonna post a message in this forum, dont ever even consider saying that cabin crew are just there to serve a meal and a few drinks.
If that was just the job, yeah, it would be very easy, ure right. But that is FAR from just what we do. Im going to be a pilot (got a place with CTC) and I started as cabin crew this summer until I go to NZ.
I initially held your same narrow minded, short sighted viewpoint of cabin crew but having done the job, I will NEVER hold the opinion that people like you still have.
Serving tea and coffee is easy, but, as people have said before, it's the pax who are rude, disruptive and who seem to go out of their way to be inconvienient that make the job as hard as it is.
The pax who dont pre order a special meal then kick up a huge fuss when there isnt one there for them on board. The pax who expect you to magic up a blanket when there are none left. Or the pax who dont even have the basic manners to pay attention to the safety briefing. We don't do it for our own entertainment.
Most pax seem to think that because we do this job, we are all thick, school drop outs etc, whereas most of the people I have flown with have degrees and are a damn sight more educated than the pax who are kicking up a fuss over nothing.
So in future when u fly, treat the crew like ud want to be treated. After all, you dont want anything unwelcome in ure food or drink, do u?
Rant over.
mostly harmless
'I have never seen any of Cabin Crew being rude or nasty to pax ........unless they really deserve it! '
I have never seen this, either. Even when they did deserve it!
But I have seen CC being difficult with other CC! Don't know if it was merited or not.
answer=42
I have never seen this, either. Even when they did deserve it!
But I have seen CC being difficult with other CC! Don't know if it was merited or not.
answer=42
Nemesis of the Proot Dynasty
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Generally, FAs are excellent and put up with more than I would in the same position.
I’ve been flying as SLF for over 40 years on airlines all over the world; and have only once experienced a rude member of the cabin crew (on a very large British airline). I was boarding at Geneva with a smallish rucksack (not my usual type of baggage, but I had just climbed Mont Blanc!). As I moved down the aisle, I accidentally banged the arm of a fellow passenger. I apologized and carried on to my seat. As I passed two female FAs, lounging by the galley, one of them, in a loud voice, said to her companion “Some of these bl**dy passengers should be in the hold with their bl**dy bags”.
What she didn’t know, was that at the time, I was working as a consultant to the Board of her airline. I didn’t report her, but I sometimes wish I had!
I’ve been flying as SLF for over 40 years on airlines all over the world; and have only once experienced a rude member of the cabin crew (on a very large British airline). I was boarding at Geneva with a smallish rucksack (not my usual type of baggage, but I had just climbed Mont Blanc!). As I moved down the aisle, I accidentally banged the arm of a fellow passenger. I apologized and carried on to my seat. As I passed two female FAs, lounging by the galley, one of them, in a loud voice, said to her companion “Some of these bl**dy passengers should be in the hold with their bl**dy bags”.
What she didn’t know, was that at the time, I was working as a consultant to the Board of her airline. I didn’t report her, but I sometimes wish I had!
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Some members on the aircrew of air2000, flight from gatwick to goa (last flight of the season 2003). Crew were great apart from the senior crew member, offhand to polite requests (ie. could they please put the route map on!), part of the main meal was not served and yet was devoured by the crew (behind curtains of course!) and how do I know all this, because on the same flight was my partner, a fellow colleague of said crew having his holiday.
Not all us paying public are so horrid and unpleasesent but sometimes the crew (not all) do make a rod for their own back!!!
But a thankyou to all other staff on that flight and to the many others we have had the pleasure to fly with.
A hard job but a job well done
Not all us paying public are so horrid and unpleasesent but sometimes the crew (not all) do make a rod for their own back!!!
But a thankyou to all other staff on that flight and to the many others we have had the pleasure to fly with.
A hard job but a job well done
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How to be a good passenger...
Sit down, shut up, don`t smell and remember, it's the tea and coffee servers who are going to save your ass in an emergency...
niknak
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I really don't see why cabin crew should put up with any **** from obnoxious pissed up SLF, conversely, you are relatively well paid for a glamour job with a great deal of cudos.
You are trained to deal with difficult passengers, try putting that to good effect and you'd suprised how well it works in the vast majority of cases.
It is hard work, but you knew that when you joined, and there is absolutely no excuse for the toffee nosed attitudes which prevail in some airlines, if you don't like it, F k off and work at Sainsburys, or would it be Waitrose?
The fact is that a small proportion of cabin crew are simply too lazy to do their jobs to to the best of their ability, and it's they who give the majority of you a bad name.
You are trained to deal with difficult passengers, try putting that to good effect and you'd suprised how well it works in the vast majority of cases.
It is hard work, but you knew that when you joined, and there is absolutely no excuse for the toffee nosed attitudes which prevail in some airlines, if you don't like it, F
k off and work at Sainsburys, or would it be Waitrose? The fact is that a small proportion of cabin crew are simply too lazy to do their jobs to to the best of their ability, and it's they who give the majority of you a bad name.