Etihad - Wannabes & Recruitment IV
Join Date: Sep 2009
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Customer service experience?
Hey guys, new to this site...
I have a question concerning the required customer service experience: Do they only qualify the candidates who has this two years of CS experience from face-to-face customer service or do they also consider the candidates who have gained most of their customer service experience and skills at contact/customer care center (i.e. communicate with customers via phone)?
Best of luck for all of you!
I have a question concerning the required customer service experience: Do they only qualify the candidates who has this two years of CS experience from face-to-face customer service or do they also consider the candidates who have gained most of their customer service experience and skills at contact/customer care center (i.e. communicate with customers via phone)?
Best of luck for all of you!
Join Date: Jul 2009
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tice
I don't think the two-year's CS experience is a must, as long as you can demonstrate you've had to communicate and deal with people. For example, my background is primary education and I have attended FI for Etihad - Decided to hang on and wait for Emirates in the end, but in both cases, the recruiters explained that it would be okay for me to think of situations where my students were customers/clients in the Final Interview, for example, "tell me about a time you've had to deal with a difficult customer" - I was able to take an example from school.. As long as you can demonstrate how its relevant to the role and paint yourself in a good light, I think ANY experience is worth highlighting. I also used examples of group presentations/written assignments form University to highlight my team-work skills. Just think outside the box a little and you'll sail through!
Join Date: Sep 2009
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I'm still waiting for getting phone interview of Etihad...
Hi, there.
I applied for senior cabin crews position of Etihad through a Korean headhunter 1 month ago.
I'm still waiting their call...
I can not do anything except waiting for call...
It makes me be annoyed and sick....
is there anyone to know etihad HR phone number?
I'd like to contact them.
Thank you.
I applied for senior cabin crews position of Etihad through a Korean headhunter 1 month ago.
I'm still waiting their call...
I can not do anything except waiting for call...
It makes me be annoyed and sick....is there anyone to know etihad HR phone number?
I'd like to contact them.
Thank you.
Join Date: Apr 2009
Location: UIP : 4° 10’ 0” W, 47° 58’ 0” N
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Hi folks. I hope I'm not bursting any dreams or bubbles here but Etihad did an open day with Aer Lingus cabin crew from all grades about two weeks ago. Some of them have been given dates to start and SOME are being offered to go in as direct entry CSD/ISM/CM/CSM or whatever title they are. Basically #1 on Longhaul. Others are going in at ccm grade. Not sure how many are taking up the offer. The contract deal is for two years.
Join Date: Sep 2009
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Eisnn
Why would Etihad do a open day for Aer Lingus cabin crew 
...have never heard that any company would try to "steal" other company's staff using this kind of method. I don't bealive this actually, as far as I'm aware every requitment/open day should be advertised somewhere in public (website etc) otherwise it can count as discrimination and don't think Etihad needs to do anything like that. So sorry Eisnn unless you have something to prove your saying I don't believe it's true at all.
...have never heard that any company would try to "steal" other company's staff using this kind of method. I don't bealive this actually, as far as I'm aware every requitment/open day should be advertised somewhere in public (website etc) otherwise it can count as discrimination and don't think Etihad needs to do anything like that. So sorry Eisnn unless you have something to prove your saying I don't believe it's true at all.
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I'm afraid it's true and as I said I'm not trying to burst anyone's bubble. I saw the advert myself. Etihad had the permission of Aer Lingus management and they held their open day in Aer Lingus HQ about two weeks ago. Not sure when the training courses are starting. If I get a copy of it I'll attempt to enclose it on here - although not sure I can. Anyone know how? - I think the reason EI management had no problem with this is because they are looking for crew and pilots to take unpaid leave for two years. EI crew did this before in the mid 90's and took 5 years unpaid leave to work for JAL.
My understanding is that EI crew are very familiar with Airbus, so training would be short and sweet and they have the customer service experience as all EI cabin crew are flying with a minimum of 2 years as there has been no new intake in two years. I would imagine that training would probably consist of familiarisation of safety equipment, locations, UAE aviation law, first class and other inflight service and emergency procedures. I should also point out that EI pilots were invited to the open day too. I kid you not.
And KRISSU85 I don't need to be called a liar. I promise you I'm not. If I can get my hands on the notice can someone advise me how I can put it up on this? It'll be a photo/jpeg I guess.
My understanding is that EI crew are very familiar with Airbus, so training would be short and sweet and they have the customer service experience as all EI cabin crew are flying with a minimum of 2 years as there has been no new intake in two years. I would imagine that training would probably consist of familiarisation of safety equipment, locations, UAE aviation law, first class and other inflight service and emergency procedures. I should also point out that EI pilots were invited to the open day too. I kid you not.
And KRISSU85 I don't need to be called a liar. I promise you I'm not. If I can get my hands on the notice can someone advise me how I can put it up on this? It'll be a photo/jpeg I guess.
Last edited by EISNN; 30th Sep 2009 at 19:13.
Spoon PPRuNerist & Mad Inistrator
If I get a copy of it I'll attempt to enclose it on here - although not sure I can. Anyone know how?
If it's already an image, then as above, just don't need to scan!
If it's already online, post the URL.
SD
Join Date: Apr 2009
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IMG_1021 on Flickr - Photo Sharing!
not sure if this will work but this is part of the advert that was made out to EI cabin crew and pilots. There are 6 pics in there in total. Hope that clarifies everything. Couldn't have people saying that I'm a liar or a s#!t stirrer now, who I? Hopefully a deserved apology will appear now very shortly.
Also KRISSU85. to answer another question as to why it was exclusive to EI crew. As Etihad is not an EU company it is not obliged by european labour laws unless they had a base in the EU. The UAE has it's own labour laws and regulations. If they want to advertise to a specific group they can and it's possible it's because EI crew have a very long established and highly reputable customer service ethos. It mightn't sound fair but if you're going down to Abu Dhabi you'd want to get used to the idea that not everything is the same or 'fair' as the UK or the EU for that matter. That said I hope you get what you deserve.
not sure if this will work but this is part of the advert that was made out to EI cabin crew and pilots. There are 6 pics in there in total. Hope that clarifies everything. Couldn't have people saying that I'm a liar or a s#!t stirrer now, who I? Hopefully a deserved apology will appear now very shortly.
Also KRISSU85. to answer another question as to why it was exclusive to EI crew. As Etihad is not an EU company it is not obliged by european labour laws unless they had a base in the EU. The UAE has it's own labour laws and regulations. If they want to advertise to a specific group they can and it's possible it's because EI crew have a very long established and highly reputable customer service ethos. It mightn't sound fair but if you're going down to Abu Dhabi you'd want to get used to the idea that not everything is the same or 'fair' as the UK or the EU for that matter. That said I hope you get what you deserve.
Join Date: Feb 2009
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just to clear my ideas about it:
as you proved with the link EY needed cabin crew experienced for positions of cabin managers. We heard some weeks before that a girl (cabin manager) was called to join EY. So, as new aircrafts are coming probably EY need cabin crew managers now. And they didn't have enough cabin managers in the holding pool.
I don't think it's unfair.
What I personally know is unfairness of italian airlines, where they use you more than a human being can stand and, after all, they tell you: bye bye!!!
just temporary contracts for few months, and then no chance to work.
So, i don't judge EY as they published to someone the offer, in Italy the airlines do not publish anything! Sometimes you can be aware that there is an open day, because a friend of you as a friend who told him, a favour!!!
Are we so fair in Europe?
I don't believe so.
Bye
as you proved with the link EY needed cabin crew experienced for positions of cabin managers. We heard some weeks before that a girl (cabin manager) was called to join EY. So, as new aircrafts are coming probably EY need cabin crew managers now. And they didn't have enough cabin managers in the holding pool.
I don't think it's unfair.
What I personally know is unfairness of italian airlines, where they use you more than a human being can stand and, after all, they tell you: bye bye!!!
just temporary contracts for few months, and then no chance to work.
So, i don't judge EY as they published to someone the offer, in Italy the airlines do not publish anything! Sometimes you can be aware that there is an open day, because a friend of you as a friend who told him, a favour!!!
Are we so fair in Europe?
I don't believe so.
Bye
Last edited by KEFREN82; 1st Oct 2009 at 14:17.
Join Date: Sep 2009
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Eisnn
Thank you for posting this ad - I do owe you an apology so hopefully you accept this. The reason why I didn't believe what you said straight away was that sometimes people write things here which causes panic and not always trueful information. Also I guess I felt disappointed as I have been waiting since February and now I hear that EY is actually requiting again while leaving us still waiting with no news. I don't have a previous experience working as a cabin crew so it feels like now they are actually preferring people with good experience? This makes me wonder what will happen to those to are still waiting? Is anything going to happen at all? I'm keeping in touch with some people from my assessment day and few of them have actually got the DOJ and training. But nothing for me and few other..
Anyway thanks for this information Eisnn and sorry again - didn't mean to call you a liar or anything!
Anyway thanks for this information Eisnn and sorry again - didn't mean to call you a liar or anything!
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whatever is the case I do not think it has to do anything with experience...some people in the holding pool have years of cabin crew experience yet they have not heard anything either since early 2009...
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i have it from EI crew that the day was just mainly a presentation and insight into the company and that they would be back to recruit in March. i think its basically etihad getting in there because EI crew wont have jobs in EI much longer. i dont think its anything to worry about. Obviously if they are still looking for more people than thats a good sign for us who are waiting..that they will be using up the pool soon. I had an email from a recruitment officer yesterday who said the same old.....nothing is confirmed...we appreciate your patience etc. Im sure its just a matter of time for us all. Fingers crossed for phonecalls soon. 
Join Date: Apr 2009
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KRISSU85. apology accepted.
RACHEL. crew member told me she has been offered the position of CSD/CM/CSM/PURSER/whatever .... and she's been told she'll start in Jan. That's what she told me.
What I'd say to everyone though who has applied is that you don't know with any airline what they're planning. With the amount of aircraft that they have on order to supplement the existing fleet there'll be good chances of everyone getting a place. Fingers crossed for everyone.
RACHEL. crew member told me she has been offered the position of CSD/CM/CSM/PURSER/whatever .... and she's been told she'll start in Jan. That's what she told me.
What I'd say to everyone though who has applied is that you don't know with any airline what they're planning. With the amount of aircraft that they have on order to supplement the existing fleet there'll be good chances of everyone getting a place. Fingers crossed for everyone.
Join Date: Apr 2007
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Probably it is true that these people have been offered direct entry positions or early start dates..
2 years ago the same thing happened when EY took many staff from GF as direct entry CM or premium crew...
And these days there is talk about some Australian crew who have just joined the company in direct entry senior crew positions.
Although it may seem "unfair", the company will basically do whatever they want.
2 years ago the same thing happened when EY took many staff from GF as direct entry CM or premium crew...
And these days there is talk about some Australian crew who have just joined the company in direct entry senior crew positions.
Although it may seem "unfair", the company will basically do whatever they want.
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Yes it is true they are looking for people to take on senior roles such as cabin manager straight away. They are interviewing people from the holding pool with certain airline experience and people from other airlines with the experience they are looking for. Two girls from the 4th May LHR AD who got through into the holding pool have been invited for interviews in Dubai for cabin manager positions.
I emailed recruitment but i got the same response everybody else has been getting:
HR Team is scheduling training courses for the last quarter of 2009 - first quarter 2010.
They will contact you as soon as they have allocated you on your training course.
We are batching candidates in order to have mixture of talent. Therefore you might not be joining at the same time with other candidates from your assessment day.
We also forwarded your request to HR Team and they will come back to you if they have particular information on your date of joining already.
kind regards,
Cabin Crew Recruitment Team
Hopefully soon we will all start hearing about training courses in December or Jan...fingers crossed...Im trying to stay optimistic
I emailed recruitment but i got the same response everybody else has been getting:
HR Team is scheduling training courses for the last quarter of 2009 - first quarter 2010.
They will contact you as soon as they have allocated you on your training course.
We are batching candidates in order to have mixture of talent. Therefore you might not be joining at the same time with other candidates from your assessment day.
We also forwarded your request to HR Team and they will come back to you if they have particular information on your date of joining already.
kind regards,
Cabin Crew Recruitment Team
Hopefully soon we will all start hearing about training courses in December or Jan...fingers crossed...Im trying to stay optimistic
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Hey!
Anyone got any news lately? Any phone call or e-mail? Iīm in the LHR, february waiting group. To be honest I emailed Kim twice (once in about july, then 2 weeks ago) and I didnīt even get a reply.
Anyone got any news lately? Any phone call or e-mail? Iīm in the LHR, february waiting group. To be honest I emailed Kim twice (once in about july, then 2 weeks ago) and I didnīt even get a reply.