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Old 13th Feb 2018, 19:04   #1 (permalink)


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Join Date: Feb 2018
Location: Kildare
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Shocking treatment by skydemon

I'm a little bit shocked with this. I got a sky demon account and it stopped working for me. Wouldn't let me log in. I emailed them and after a few emails they told me they were stumped and had a few others with a similar problem. They emailed me then asking me to renew which obviously I'm not going to do if it didn't work for me and the girl that emailed me back said I was basically lying and her her notes didn't corroborate my story. I sent her back her own emails and asked her to confirm that they were aware I had a problem, the account wasn't used (couldn't be) and that they were not willing to even give me an extension on it if I got it to work on my phone and she just emailed back saying.. "I already consider this matter closed"

Grand product till you have a problem... Wouldn't hold my breath if you have to deal with them..
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Old 14th Feb 2018, 02:50   #2 (permalink)
 
Join Date: Jul 2017
Location: Hawaiian Nebula
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I've been treated well by skydemon

To be fair, the product is outstanding and has helped a considerable number of pilots navigate the skies safely. I've used them for years and have never had a complaint regarding the service received. Many of my students and other instructors that use it only say good things.

I hope you can reconcile your differences amicably.
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Old 14th Feb 2018, 06:06   #3 (permalink)


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Quote:
Originally Posted by 3RDi View Post
To be fair, the product is outstanding and has helped a considerable number of pilots navigate the skies safely. I've used them for years and have never had a complaint regarding the service received. Many of my students and other instructors that use it only say good things.

I hope you can reconcile your differences amicably.
It seems to be only Samsung users have the issue. I was reading through the reviews on the app store. Seems common enough.
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Old 14th Feb 2018, 10:15   #4 (permalink)
 
Join Date: Jan 2005
Location: 500m and right a bit off 02 at RAF Barford St John.
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Found Skydemon good, but a little lacking especially from a met POV... Switching to foreflight who are about to launch properly in Europe... Seen some of the Beta stuff, looks good and offers Bluetooth connectivity.
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Old 14th Feb 2018, 18:55   #5 (permalink)
 
Join Date: Mar 2008
Location: In Exile...
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Foreflight is very good but a bit much for your average common-or-garden VFR pilot.

I've been a very happy Skydemon user (apple) for 5 years, never had an issue. Get's a bit clunky when you have multiple devices sometimes depending on what i've been logged in on but it normally sorts itself out.
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Old 16th Feb 2018, 19:10   #6 (permalink)
 
Join Date: Jan 2004
Location: UK
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I have been using SD for years on Apple devices with nothing but best quality information and updates. I am a very satisfied customer. Samsung could be your problem.
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Old 16th Feb 2018, 19:51   #7 (permalink)


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Originally Posted by gordon field View Post
I have been using SD for years on Apple devices with nothing but best quality information and updates. I am a very satisfied customer. Samsung could be your problem.
Yeah seems to be a Samsung issue alright.. but in fairness Samsung never called me a liar. It's the customer care I had the issue with. I had kind of just accepted I couldn't use it.
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Old 18th Feb 2018, 12:26   #8 (permalink)
 
Join Date: Oct 2016
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Quote:
Originally Posted by Finphel View Post
...the girl that emailed me back said I was basically lying......

Doesn’t sound like the SD I’ve dealt with in the past. Did she actually use those words? Did she write “you are lying” or was it something else?
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Old 18th Feb 2018, 12:51   #9 (permalink)
 
Join Date: Mar 2014
Location: The World
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I liked SD much for a while, but it is on a downswing - feature wise, support wise, quality wise, charts quality wise. I wonder who will be the next in that ballpark after SD?
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