Shocking treatment by skydemon
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Shocking treatment by skydemon
I'm a little bit shocked with this. I got a sky demon account and it stopped working for me. Wouldn't let me log in. I emailed them and after a few emails they told me they were stumped and had a few others with a similar problem. They emailed me then asking me to renew which obviously I'm not going to do if it didn't work for me and the girl that emailed me back said I was basically lying and her her notes didn't corroborate my story. I sent her back her own emails and asked her to confirm that they were aware I had a problem, the account wasn't used (couldn't be) and that they were not willing to even give me an extension on it if I got it to work on my phone and she just emailed back saying.. "I already consider this matter closed"
Grand product till you have a problem... Wouldn't hold my breath if you have to deal with them..
Grand product till you have a problem... Wouldn't hold my breath if you have to deal with them..
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I've been treated well by skydemon
To be fair, the product is outstanding and has helped a considerable number of pilots navigate the skies safely. I've used them for years and have never had a complaint regarding the service received. Many of my students and other instructors that use it only say good things.
I hope you can reconcile your differences amicably.
I hope you can reconcile your differences amicably.
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To be fair, the product is outstanding and has helped a considerable number of pilots navigate the skies safely. I've used them for years and have never had a complaint regarding the service received. Many of my students and other instructors that use it only say good things.
I hope you can reconcile your differences amicably.
I hope you can reconcile your differences amicably.
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Found Skydemon good, but a little lacking especially from a met POV... Switching to foreflight who are about to launch properly in Europe... Seen some of the Beta stuff, looks good and offers Bluetooth connectivity.
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Foreflight is very good but a bit much for your average common-or-garden VFR pilot.
I've been a very happy Skydemon user (apple) for 5 years, never had an issue. Get's a bit clunky when you have multiple devices sometimes depending on what i've been logged in on but it normally sorts itself out.
I've been a very happy Skydemon user (apple) for 5 years, never had an issue. Get's a bit clunky when you have multiple devices sometimes depending on what i've been logged in on but it normally sorts itself out.
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Yeah seems to be a Samsung issue alright.. but in fairness Samsung never called me a liar. It's the customer care I had the issue with. I had kind of just accepted I couldn't use it.
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I liked SD much for a while, but it is on a downswing - feature wise, support wise, quality wise, charts quality wise. I wonder who will be the next in that ballpark after SD?
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Well in the absence of a direct quote backing up the OP's claim I think I'll assume that isn't what was actually said/written at all.
If that's the case an apology and retraction seem to be in order.
If that's the case an apology and retraction seem to be in order.
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I have ALWAYS been treated most courteously by the SD Team and was one of the original clients.
Talk to Rob Hart direct and have a gentlemanly discussion with him - he is extremely approachable and very user friendly.
FW
Talk to Rob Hart direct and have a gentlemanly discussion with him - he is extremely approachable and very user friendly.
FW
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I found Sky Demon to be similarly unhelpful/arrogant. They didn't like the name of my email account (spam@) and refused to let me have a demo, despite it being one of my regular accounts. I emailed them politely to point out it was real, in use everyday as my 'shopping account' and that I was intending to trial their software with a view to subscribing, which was absolutely true. I had a european trip the next week and wanted to see if it was any use in actual conditions before I subscribed. Never even had the courtesy of a response. Life is too short to deal with people like that.
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SD is a very good product but can be a bit of a Pied Piper. If you look at the developmental history they astutely engaged the market from the outset, thus encouraging a sense of community ownership from the outset. Unfortunately, if someone questions the direction there are enough loyal followers who will shoot you down before you even get to the company.
Don't get me wrong SD is very good, but the reality is that other products are as good/catching-up/better in some areas. If SD is to retain the market share, it needs to continue development, take a foray into proper IFR stuff (rather than providing a few charts) and keep it's competitive pricing. Furthermore, like any business, one bit of bad press, in this case customer service, has a disproportionate impact. One would hope that Tim Dawson has an eye on all the flying forums, not just the one frequented by SD disciples.
Like Duchess Driver, I now use Foreflight which is a far more polished product and will, if they ever choose to fully embrace the European VFR market, knock SD for six. Garmin Pilot is also worthy of mention here.
Don't get me wrong SD is very good, but the reality is that other products are as good/catching-up/better in some areas. If SD is to retain the market share, it needs to continue development, take a foray into proper IFR stuff (rather than providing a few charts) and keep it's competitive pricing. Furthermore, like any business, one bit of bad press, in this case customer service, has a disproportionate impact. One would hope that Tim Dawson has an eye on all the flying forums, not just the one frequented by SD disciples.
Like Duchess Driver, I now use Foreflight which is a far more polished product and will, if they ever choose to fully embrace the European VFR market, knock SD for six. Garmin Pilot is also worthy of mention here.
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Conversely, when I registered for the SkyDemon free trial and didn't use it they gave me another month free of charge. As with most things on life if you approach people in a reasonable manner you get a reasonable response. I've no particular connection with them other than to be a happy customer.
I notice Finphel has gone quiet since I asked him to substantiate his claim of being called a liar. I feel sorry for companies/people on the receiving end of these histrionic accusations from people who create an account just to sling mud. Maybe Finphel might like to tell us who he/she really is so as to level the playing field?
I notice Finphel has gone quiet since I asked him to substantiate his claim of being called a liar. I feel sorry for companies/people on the receiving end of these histrionic accusations from people who create an account just to sling mud. Maybe Finphel might like to tell us who he/she really is so as to level the playing field?
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CGB, yes, Foreflight does seem to be a better product. If they gave the choice of the region that you get FOC rather than making it USA, then it would be getting much more traction I would think. Likewise it is only for Apple products. Instantly limiting on market share.
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Finphel, you have clearly misunderstood or elaborated for effect, your encounter with SD's customer support. The young lady concerned is simply the most helpful, knowledgeable, pleasant and nicest person imaginable. I cannot imagine her being anything other than honest and straightforward in her dealings with you.
If, conversely, you had been directed to the owner and developer, he would have listened intently to your case and then told you exactly where to get off on the basis of their back office functionality. That's why he leaves the delightful Ms H to handle difficult customers like yourself.
I too operate SD on a Samsung Tab device and can honestly say I have never encountered an issue but I sleep easy at night knowing the SD's customer support is second to none should I ever have an issue.
If, conversely, you had been directed to the owner and developer, he would have listened intently to your case and then told you exactly where to get off on the basis of their back office functionality. That's why he leaves the delightful Ms H to handle difficult customers like yourself.
I too operate SD on a Samsung Tab device and can honestly say I have never encountered an issue but I sleep easy at night knowing the SD's customer support is second to none should I ever have an issue.
