Finphel, you have clearly misunderstood or elaborated for effect, your encounter with SD's customer support. The young lady concerned is simply the most helpful, knowledgeable, pleasant and nicest person imaginable. I cannot imagine her being anything other than honest and straightforward in her dealings with you.
If, conversely, you had been directed to the owner and developer, he would have listened intently to your case and then told you exactly where to get off on the basis of their back office functionality. That's why he leaves the delightful Ms H to handle difficult customers like yourself.
I too operate SD on a Samsung Tab device and can honestly say I have never encountered an issue but I sleep easy at night knowing the SD's customer support is second to none should I ever have an issue.