Rude Sign. Luton staff
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Rude Sign. Luton staff
On our recent visit to London Luton, we were again amazed by the inhospitable female crew that greets your aircraft.
Don't get me wrong ops and ground staff are great, but ...
After parking, these *** storm up the stairs without introduction demand papers and passports. Of they go and any further request that day is met with a big sigh and the customary 20 minutes wait before action.
They must be on a union salary, otherwise they wouldn't getaway with it.
Too bad our owner goes there, I would gladly give anyone else in the area a shot at handling our aircraft.
Don't get me wrong ops and ground staff are great, but ...
After parking, these *** storm up the stairs without introduction demand papers and passports. Of they go and any further request that day is met with a big sigh and the customary 20 minutes wait before action.
They must be on a union salary, otherwise they wouldn't getaway with it.
Too bad our owner goes there, I would gladly give anyone else in the area a shot at handling our aircraft.
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I have never had any issues with the girls.. They dont always smile but its not a brothel you miserable lot... You cant claim the girls or staff in Le bourget, Nice or Moscow are nicer..
Think this is a bit of a whine...
Think this is a bit of a whine...
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I am a fairly regular user of Signature at Luton and aside from the congestion issues they seem to have, have never had a problem with any of the girls. I guess it's all a bit subjective and depends upon the "luck of the draw" so to speak?
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Signature Luton?
You didn't say which handler you used, but from the sound of it, it was Signature!!!!! 
As has been said, its luck of the draw..... some of the csr's are excellent, but a few are simply dreadful...... one in particular..... never ever smiles, every request is greeted with a sigh and a dropping of shoulders....... hoestly love, if you hate your job that much, go get another!!
There seems to be a recognised "dodgy" shift, and if you get that shift of csr's, just taxi past and go to Harrods...... lots of people have seem to be trying Ocean Sky or Harrods through sheer frustration.
As has been said, its luck of the draw..... some of the csr's are excellent, but a few are simply dreadful...... one in particular..... never ever smiles, every request is greeted with a sigh and a dropping of shoulders....... hoestly love, if you hate your job that much, go get another!!
There seems to be a recognised "dodgy" shift, and if you get that shift of csr's, just taxi past and go to Harrods...... lots of people have seem to be trying Ocean Sky or Harrods through sheer frustration.
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Eric
if this was recent the poor girls were probably frozen to bits and unable to smile.
Especially with the metoffice predicting a record warm winter due to global warming and reality dictating a record cold winter the poor gals probably were not kitted out for Siberian style winters.
That or your charm needs some work on because you can usually get a smile from the hardest nut and break the ice. (not literally
So I blame the metoffice and the government
funny how all gone quiet on the global warming thing over the last few weeks. Will that die a death like Bird flu X flu and Y flu? they cant give the millions of doses of Tamiflu away!
But thats changing the subject.
Pace
if this was recent the poor girls were probably frozen to bits and unable to smile.
Especially with the metoffice predicting a record warm winter due to global warming and reality dictating a record cold winter the poor gals probably were not kitted out for Siberian style winters.
That or your charm needs some work on because you can usually get a smile from the hardest nut and break the ice. (not literally
So I blame the metoffice and the government
funny how all gone quiet on the global warming thing over the last few weeks. Will that die a death like Bird flu X flu and Y flu? they cant give the millions of doses of Tamiflu away!But thats changing the subject.
Pace
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If you left them your business card you will probably receive a feed back survey form via email.
Fill that and tell them exactly what you think, last time i received their apologies and i had been refounded of a part of the handling costs...
Fill that and tell them exactly what you think, last time i received their apologies and i had been refounded of a part of the handling costs...
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winter ?
I have not been there in winter time yet, as our principal has no intentions to go to London, during those conditions that England endures, the low level light events.
It is a mere observation, after flying in there on a regular basis in the last 3 years and on and of in the last 7 years.
It seems I am not the only one noticing the lack of professionalism when visiting them ... And the lack of notion.
If I had a choice I certainly would give some other shop the chance to handle us !
It is a mere observation, after flying in there on a regular basis in the last 3 years and on and of in the last 7 years.
It seems I am not the only one noticing the lack of professionalism when visiting them ... And the lack of notion.
If I had a choice I certainly would give some other shop the chance to handle us !
Last edited by ericthepilot; 13th Jan 2010 at 16:30.
So you haven't been there this winter, and yet your post is of the 10th Jan.
So who pissed on your chips on the night of the 9th Jan?
Do you normally wake up and think, "Right, today, I am going to have a snipe at Rhine Radar for not giving me a direct to Munich last August".
Random mud slinging on an anonymous website, serves no benefit except to upset everybody.
Personally I find the staff there fine, I make an effort to treat people as I expect to be treated and it works.
However there are some "Sky Gods" who treat staff at FBOs as if they are servants. I have in the passed had to bite my tongue at the way people at all levels address each other.
There are some people who just don't understand the meaning of the word manners.
Okay Babe!
So who pissed on your chips on the night of the 9th Jan?
Do you normally wake up and think, "Right, today, I am going to have a snipe at Rhine Radar for not giving me a direct to Munich last August".
Random mud slinging on an anonymous website, serves no benefit except to upset everybody.
Personally I find the staff there fine, I make an effort to treat people as I expect to be treated and it works.
However there are some "Sky Gods" who treat staff at FBOs as if they are servants. I have in the passed had to bite my tongue at the way people at all levels address each other.
There are some people who just don't understand the meaning of the word manners.
Okay Babe!
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Be that as it may, I think a small minority of agents would do well to remind themselves they are stepping onto someone-else's property and someone else's jurisdiction when they are boarding an aeroplane. I get quite irked when agents barge up the stairs, swing open the flightdeck door, (which I have closed for a reason) and start prattling off, while I am mid spiel through a departure brief.
If I'm feeling particularly grumpy, I ask them how they would feel if I barged into their office without knocking, while they were in a meeting. (and put mud all over their cream carpets).
That said, I have had good and friendly service from signature at Luton.
If I'm feeling particularly grumpy, I ask them how they would feel if I barged into their office without knocking, while they were in a meeting. (and put mud all over their cream carpets).
That said, I have had good and friendly service from signature at Luton.
Noticed!
But have haven't you got something more current to say, like no de-icing at Farnborough, which is FAR more important.
I think that you meant no harm, but the management at sig probably read this and are giving all the staff a hard time. There are some fantastic staff there, although there are a couple who need some extra training, and the whole place is being tarred with the same brush.
Of course there are those with other motives, but as an FBO they are pretty outstanding compared to most.
Although the barging up the steps and into the cockpit I would understand, that is wrong. It hasn't happened to me, but I am sure that your point has been taken on board.
But have haven't you got something more current to say, like no de-icing at Farnborough, which is FAR more important.
I think that you meant no harm, but the management at sig probably read this and are giving all the staff a hard time. There are some fantastic staff there, although there are a couple who need some extra training, and the whole place is being tarred with the same brush.
Of course there are those with other motives, but as an FBO they are pretty outstanding compared to most.
Although the barging up the steps and into the cockpit I would understand, that is wrong. It hasn't happened to me, but I am sure that your point has been taken on board.
Last edited by Spunky Monkey; 15th Jan 2010 at 15:04.
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The only time I was at H A Rrods & Sons I thought they were pretty well up there own backsides. If people say they are great, then I am not going to argue against that, it was just my experience.
Spunky come on you are doing exactly the same as you are complaining about with your above post
The fact is if you go out to a restaurant and get bad food or service you complain on the spot with the hope that your complaint will be rectified.
If it isnt and others get the same bad food and service then that restaurant will not survive long.
It is far better to complain about a service you are paying for which isnt up to scratch. That is the only way management can find the faults and improve their business.
By improving their business everyone wins.
Pace
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A Slight Thread Drift
Speaking as another UK FBO rep - if you experience a service level below your expectations then please TELL US! At least give us the opportunity to know that you are less than satisfied and perhaps resolve the issue on the spot.
Reading about a bad experience on here is not the way to discover that your company has not been up to expectation and it makes it difficult to find out why without specific times and details.
Reading about a bad experience on here is not the way to discover that your company has not been up to expectation and it makes it difficult to find out why without specific times and details.
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I can only agree with you Cleo!
Guys, why don't you pick up the phone or send an e-mail to the ops manager and tell them about your bad experience with the crew? I am sure that they will appreciate your feedback.
Guys, why don't you pick up the phone or send an e-mail to the ops manager and tell them about your bad experience with the crew? I am sure that they will appreciate your feedback.