The only time I was at H A Rrods & Sons I thought they were pretty well up there own backsides. If people say they are great, then I am not going to argue against that, it was just my experience.
Spunky come on you are doing exactly the same as you are complaining about with your above post
The fact is if you go out to a restaurant and get bad food or service you complain on the spot with the hope that your complaint will be rectified.
If it isnt and others get the same bad food and service then that restaurant will not survive long.
It is far better to complain about a service you are paying for which isnt up to scratch. That is the only way management can find the faults and improve their business.
By improving their business everyone wins.
Pace