So you haven't been there this winter, and yet your post is of the 10th Jan.
So who pissed on your chips on the night of the 9th Jan?
Do you normally wake up and think, "Right, today, I am going to have a snipe at Rhine Radar for not giving me a direct to Munich last August".
Random mud slinging on an anonymous website, serves no benefit except to upset everybody.
Personally I find the staff there fine, I make an effort to treat people as I expect to be treated and it works.
However there are some "Sky Gods" who treat staff at FBOs as if they are servants. I have in the passed had to bite my tongue at the way people at all levels address each other.
There are some people who just don't understand the meaning of the word manners.
Okay Babe!