Qantas Cabin Services Priorities
 

The Qantas brand has been trashed.
Maintenance has some major problems.
A large portion of the fleet is older trhan God.
Cart tops are an OH and S minefield
Crew are largely disengaged.
So we have this imbecile wandering around QCC1 witrh a five cent piece ensuring female CC are not wearing overly large earrings.
Some other clown has a fetish for the correct placement of name tags.
Five millimetres out and you are likely to get a clause 11.
Then we have the very serious situation of a crew member with several chocolates in his posession.
How much did this event cost?
Do we work for an airline or a retirement village for anally retentive pre school teachers?
Human beings over 18 and who vote are considered adults in the broader community.
Qantas cabin services appears to have another interpretation initiated in 1886.
Some of the people in cabin services would not be out of place in a Jane Austen novel and are about as old and relevant.
The shawl and rocking chair brigade have found their niche here.
Break out the Promensil

Top Down Management
 

The stupidity starts at the top and trickles down.
What has the Black Widow achieved since her arrival?
Zip!!!
She has surrounded herself with those more incompetent....if thats possible
Find out what the real issues and fix them.
If thats not possible leave, and take the botox and "Crystal" the terminator with you

Sounds like the same happy place it was 25years ago.

The rot starts with LG and her nutcase fellow kiwi with the double barrel surname and fixation with white stockings.:}

What IS this preposterous obsession with the "correct":rolleyes: placement of name badges???

Have these idiots sat down and thought to themselves, right lets look at the worlds best airlines and see what they do or what makes them special??

No, that would make sense.

Seriously, how many passengers get off a Singapore Airlines flight raving about the precision with which the CC had placed their badges???

We really are being run by nut cases.:ugh:

____________________________

Teresa Green,

25 years ago we were a airline.

Now we're a circus.

A Simple Formula
 

A motivated well resourced group of employees.
All this other crap....KPIs, earrings,name tags and this rest of this inane nonsense is irrelevant
Not one Cabin Crew team manager has ever achieved his/her KPIs
They,like the rest of us are set up to fail.
Qantas Cabin Crew Services.....a case study in how NOT to manage a workforce.
Anyone doing a thesis for a Ph.D.?.....here is your topic

Questions
 

How can they get it so wrong?
Where do these people come from and what is it in their backgound that brings them to an airline?

Sky.Rider.
Half the management shuffle papers in QCC are ex Ansett. Double barrel white stockings was Air NZ.

"Qantas Cabin Crew Management" [see oxymoron] haven't a single man involved in ANY decision making process ................:hmm:

Good Point Speedy
 

Nature works best when in balance.
Qantas Cabin services is way out of balance
Too much Estrogen and no testosterone.
Being an ex chalkie I saw the Education system in NSW turned into a mess largely due to a similar imbalance not only in the teaching ranks but also in management.
The Sewing Circle is doing the same to Cabin Services.
Too many Nanas

nanna's
 

Dont forget their "Handbags" :yuk:

How do we fix It?
 

LH has around 4,500 Cabin Crew.
Surely there is a way we can have some input into the way we are managed?
By pass the nanas and their handbags and go straight to Borghetti?
It might be a first...employees giving management a vote of no confidence publicly

The Truth That None Dare Speak
 

Well Speedy you have let the cat out of the bag.
What you have said in this forum is something that has been felt privately for a long time.
Brave ....be prepared for some incoming from the feminist right

We all know it. They know that they are incompetant. They know we know they are incompetant.
But who speaks up.

"All this other crap....KPIs, earrings,name tags and this rest of this inane nonsense is irrelevant
Not one Cabin Crew team manager has ever achieved his/her KPIs
They,like the rest of us are set up to fail."

The reason for this sort of setup at QF is so they have more opportunities to get rid of someone if they are not liked. It makes their job of getting rid of an employee all the more easier.

I am sure that QF have applied numerous rules for that reason. It probably extends back to the days when it was operating in more of a military fashion too, where you would have employees saluting as they passed each other out at the jet base.

Managed out of the Business
 

These palookas haven t been too successful in front of the commission.
A hiding to nothing is the result.
On most occassions the company has lost these cases because they havent followed their own protocols.
Why?
These buffoons dont know what the protocls are.
An enormous expense and poor use of resources for a null result.
This thread is about priorities.
The unwritten priority of cabin services is to operate in circles of ever decreasing radius until in a cloud of blue smoke they disappear up their collective orifice.
Hopefully that will be one day soon.
C'mon Mr.Borghetti surely you can see what is happening.
Become a legend and sack them all.
Morale would skyrocket overnight

RYAN TCAD mentions that Qantas used to operate in a military fashion, I reckon they still do. Only that those individuals in QCC1 model themselves on the NAZI party and the gestapo.
New Cabin Standing Order will require crew to Goose-step and do the NAZI salute.
Heil Dixon.

Zee floggings vill continue until morale improves.

P.S whatever you do don't mention the war, I mean Allco, APA takeover bid. I may have mentioned it once, but I think I got away with it.

one can only hope
 

that AJ KPI's are correct. His top priority set by the board is to improve moral. that's a fact. how to achieve this. it is said that AJ and LG dont get along. there is hope. i reckon by the middle of next year things are moving. JB is the first one to go!:ok:

Borghetti Going?
 

Hope thats not true.
Borghetti is one of the few remaining Execs from the original Qantas management team.He has been there over 30 years.He has been found to be both charming and approachable.
He would be a loss.
The Black Botox Widow would be no loss at all.
A person known morre for her wardrobe than anything else.One would hope that she takes all the other Kiwis with her when she leaves.
Cabin Services needs a good clean out if moral is to be improved.
Are you listening AJ?

JB is
 

not a bad bloke, but he knows and lets them feed him all the info he wants to hear from the boysclub and certain people. all the info he gets is very well filtered and as long as his bonus is ok he does play the game as well. haven't you all noticed how paranoid the cabin crew management team is about controlling every bit of information and going"through the right channels".
All i can hope for is AJ puts the broomstick through that deaprtment. all the people out online wouldn,t even notice!!!!!!!:oh:

Running An Airline
 

Determine where in the market you want to position yourself.
Determine how to differentiate yourself from others in the same niche.
Determine the cost to maintain the position.
Employ suitable people.
Train them well.
Provide them with the necessary resources.
Develop honest open and frank communication.
Continually re evaluate and improve the product
Maintain expenditure to support product quality.
Motivate your people.
If the cost of sustaining the position becomes unacceptable :reposition
Advertise and promote the new position.
Qantas has done none of the above for around 12 years.
It has lost its way
This is due to incompetent management
Qantas as a company has continued to employ the wrong people to manage its business and has kept them there for way too long.
The board and the Chairman are at fault.
The entire Cabin Services hierarchy needs to be replaced.
They have displayed a level of incompetence not evident in their immediate competition

Fear and intimidation
 

Cabin Services seem to think that the best way to motivate is to intimidate.
Just before going to work you may be asked to have a conversation with your manager....usually over something trivial.
That sets the tone for the trip.Are you going to go the extra yard becasue you have been threatened?It might work on a 4 year old for a minute.
It doesnt bloody well work on adults.
There will be a note put on your file.You have to bite your lip to stop laughing in their face.
Pure moronic entertainment

CC Ring Fenced
 

Slowly LH CC have been ostracized by management.
No in put into Uniform design.
No access to operations.
No direct reporting to anyone higher than the Fat Controller.
The Hags and Handbag Mafia control everything.
No input into procedures or product.
Action on feedback...nil
Anyone who does not agree with the edicts of the H and H Mafia is targetted for attitude adjustment or clause 11.
A CC idea rejected today is implemented under a management name 6 months later
Look after your own and watch your 6

it seems like
 

another secret deal has been done by our great LH union leader. apparently the company wants/got 16 SH CSM coming into longhaul as BFA. this is out side the divisional transfer agreement according to the Sh union. the "boys" are bending over nicely again. more old hags coming for a swan song:ugh::eek:

Hags and Handbags
 

God I love this site.
Both informative and very entertaining.

Quote-
"A CC idea rejected today is implemented under a management name 6 months later"

___________

Oh so very very true except that this can occur within the space of weeks. .:mad::mad::mad:

The Summer of our Discontent
 

The time has come to inform senior management that Cabin Services is a disaster.
Emails to Borghetti and Joyce are a good beginning.
Passive resistance should also be considered.
Not signing on before the required report time.
There are a number of ways co operation can be removed,hindered or suspended without consequences for Cabin Crew

Mr paxing.. i dont know where you get your information from... perhaps you can start by explaining the Divisional Transfer Agreement to us???

I am not sure i know what you are referring to. there is an EBA which is the only enforceable document...but if you know something else please explain it to us>>

mr paxing

They are all quite young/junior CSM's actually.

Downturn in Flying
 

Will Cabin Services manage this well or will they screw it up as in previous years?
They are at least consistent.Consistently inept!!!

Consistently inept of coarse!!!
Back in the 1990's they were after 500 redundancies and at the same time they were still interviewing with Coopers and Lybrand.
The company is so large that communications between departments breakdown.
The situation 20 years later is even worse as Mr Dixon has broken down Qantas into smaller entities who effectively bid against each other for work.
There is little co-operation between departments to help one another, which is such a shame as we are all on the same side.
Out source as much work as you can if it means saving a few cents to benefit shareholders and also profit sharing for the Qantas executives who stand to get big fat bonuses.
The whole system is set up to fail. Consistently inept just about sums it all up.

You think Qantas has cabin issues? Jetstar recruitment have have shunned Coles and Safeway and now recruit from Bi-Lo and Bunnings! You get what what you can afford I guess. One duty last month I was shocked by the bush pig I had to work with. 20 years old, 4 months flying and 4 months pregnant to some Gosford Council numb-nut. Flight attendant job celebration over a bottle of vodka and a carton of smokes me thinks. But did she do her job? No!! I have never seen a flight attendant with so little respect for tech crew, very embarressing. This CAREER has become a JOB for australia's trailer trash :(

American Carriers
 

Around 20 years ago American Carriers underwent a transformation.All the professional Cabin Crew were given the old heave ho and(this is a generalization) were replaced with the cheapest and worst CC on the planet.
Not one American Carrier( I stand to be corrected)rates in the top 10 internationally for service,food or IFE.
They are a bus service.
Australian Carriers are headed down the same path.
Some perhaps are already there
Qantas Cabin Services will tell you different but their brief is to make CC as cheap as possible.
Why else would you have 5 different divisions(5 different payscales) of the same department.
You therefore have 5 different levels of loyalty and 5 different levels of service.
No one is on the same page of the same book.
While this absurd situation exists you will never ever have a consistent level of service.
Management will tell that is what they want but they are definitely not prepared to spend the money to achieve it.
Cabin Services:The Department for Smoke and Mirrors(and Botox)
NB:The Black Widow has been sent across the Tasman by Air NZ to cripple the opposition.So far she has done an outstanding job

I am a regular commuter between SE Asia and Perth.

For a while I have been more than happy to pay the extra cash to fly QF to make the commuting life a little easier. I always found it a true pleasure to board a QF aircraft on my way home, a big part of which was derived from the friendly and professional crew. Just prior to and particularly since the Airbus incident I have noticed a VERY notable downturn in quality and priority of on-board service. I hope it is a short-term impact of the traffic disruptions and not a longer term morale problem...

I really hope they can sort it out, I am sure I am not the only bloke who is willing to pay a premium to fly Qantas, but if my next commute is anything like my last one I simply cannot justify the extra expense and will go budget instead.... or will pay more to fly SQ

:ok: Straughanie

ps. I couldn't care less if the name badge is in the right spot, I do however care if I am welcomed with a genuine smile and treated as a guest. One of the best and fundamental principles I learned in post-graduate HRM was 'smiles breed smiles' I hope QF CC management also realise this.

Cabin Services Management
 

Are hell bent on turning something fundamental into something obtuse if for no other reason than to justify their position/existence.
A smile is OK as long as it is approved,no bigger than a 5 cent piece and does not extend beyond the lip corner perimeter.

Not wanting to start a LH vs SH debate here but... Straughanie...it may be... (MAY BE) that for a few months now the majority of flights between PER & SIN have been operated by long haul crew on the 747 and Airbus. Now I'm not saying LH crew aren't good at their jobs (most are) but it COULD be a result of the fact that a 5hr SIN flight is a lot less than they are used to doing so their whole 'flow' is disrupted... imagine being told you had to do your job in half or a third of the time... of course it would affect things. I suppose maybe the longer this goes on the more it will improve, also a lot of LH crew may be newly started (QCCA) so still getting used to regional flying.

Of course we S/H aren't perfect either but especially out of Perth they did tons of Singapore flights and it was just something they were really used to the routine of... wasn't unusual for some crew in PER to get 10 SIN trips a month.

Hot rumour is a LOT of SIN trips out of PER will be crewed again by S/H during Dec so let us know if you notice any difference... not to bag it out, just curious if maybe LH aren't happy with shorter flight as it's not their 'thing' :}

LH crew please don't get offended it's not my intention...

BINGO!!!! isnt that funny of the change of on-board Professionalism... Im not here to compare short haul and long haul, thats when long haul were flying that pattern... thank god its coming back to "domestic" :ok:

Little_Red_Hat & aussieboy.
Small fly in your ointment with that theory.International crew had been doing the Perth to Singapore and return flights when a lot of people posting here were in Kindergarten or before your parents even met.
I was doing them in the late 70's and we were probably doing them well before then and there was no problem with them at all and everyone was happy.

Remember this was all going on when we were employed and known as Qantas crew.
You guys or the girls in those days were called TAA or Ansett Airlines of Australia.
Today with the mess created by the company the line is blurred and passengers mention to us as well that they can tell the difference between us.
I'm not going to say who is better only that we are different and the customer can tell.

But going back to this thread and this is how the management get their work done and that is by using one team against another.They have always used divide and conquer as a management tool.
There is at least one person I know of who posts here and that obviously works in the office and only posts when it is something that is in their interest.
What I find tragic is that if the company was to work with it's employees the airline would be unbeatable.
Straughanie,When I started the barometer for interviewing crew was about their personality and people skills instead now it is about who is willing to work for the least amount and the longest hours.The goal posts have been moved hopefully not irrevocably.

A lot of the SIN-PER-SIN flights have been crewed in majority by our kiwi cousins.

10.30 am ,I didn't realise it was morning tea break in the office.

boys and girls as someone used to say "It's not the money thats important it's the destinations".

The shuttles were always hard work and you end up in the same place you left after a long day but to compare with the good old days we used to do a hot meal between sydney and melbourne anyway.It's all horses for courses.

The hot meal between Syd and Mel was on a jumbo with lower lobe.
The trays were preset with a small bottle of wine.
You still had to set up tubs and follow through with Tea and coffee.
Pax load was often 300+, and you were transit Mel, going on to Sin or Bkk so you had yet another meal service to do.

My point is that we use to have short sectors as well, so little red hat your point in discussion has no validity.

The bottom line is a smile is not just a smile, it has to be genuine and come from the heart.

A quick way to put genuine smiles on the faces of LH cabin crew would be to sack all the team managers, a clean sweep.
Replace them with crew that actually fly, with people that have onboard experience. With people that treat others as intellingent human beings . With people who are respectful, compassionate and there to give you genuine support.

It would be a great opportunity to implement this strategy when we finally say goodbye to Dixon, if the new CEO AJ had any courage ,it would be a great way to herald his new appointment by jettison all of Dixons bad karma.

Smiles all round. :O