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Really? The un-Australian, Australian

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Really? The un-Australian, Australian

Old 1st Feb 2022, 21:58
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Really? The un-Australian, Australian

I am sure it’s just a “glitch”, a “system error” or something.

But really though, how can you call yourself a great Australian company when you act so un-Australian?

https://9now.nine.com.au/a-current-a...a-de8200ca306a

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Old 1st Feb 2022, 22:14
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Yeah I got hot with this- we had a few plans disrupted bu border closures.

They will only let you use the credit to pay for a flight of equal or grreater value than the one you cancelled, so unless there happens tobe a flight of EXACTLEY the same value, you are out of pocket.
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Old 1st Feb 2022, 23:06
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Originally Posted by Qantas
Right now, if people book a flight and then choose not to go, they get a flight credit with some rules attached – which is what that customer you spoke to has.
Last time I checked, if you get a positive Covid test, you don't "choose" to stay home, you are legally obligated to stay home...

Okay, fair enough if you just decide you don't want to travel, but if you can't travel because of a legal direction, then that's shytehouse - but sadly not unsurprising - behaviour...
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Old 2nd Feb 2022, 01:02
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In their defence, this is the Australian corporate culture. Clients/customers are seen only as profit sources. Just like staff are seen only as cost sources. Arse about thinking but it isn’t stopped by our leaders and corporate leaders are incapable of self regulation.
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Old 2nd Feb 2022, 02:10
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Originally Posted by KRviator View Post
Okay, fair enough if you just decide you don't want to travel, but if you can't travel because of a legal direction, then that's shytehouse - but sadly not unsurprising - behaviour...
Don't forget Qantas have been given lots of public money to "help" them through these restrictions.
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Old 2nd Feb 2022, 03:05
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Originally Posted by Wizofoz View Post
Yeah I got hot with this- we had a few plans disrupted bu border closures.

They will only let you use the credit to pay for a flight of equal or grreater value than the one you cancelled, so unless there happens tobe a flight of EXACTLEY the same value, you are out of pocket.
Of course they always have an excuse or a hidden condition in the fine print that gives them the upper hand in almost every situation.
Nobody denies things are tough in the aviation industry but again,it is these still highly paid executives who are happy to thumb their noses at the average consumer & tell them 'that is how it is & we have done nothing wrong'.
Maybe the ACCC may just see it differently but nobody should hold their breath.
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Old 2nd Feb 2022, 04:45
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Originally Posted by blubak View Post
Of course they always have an excuse or a hidden condition in the fine print that gives them the upper hand in almost every situation.
Nobody denies things are tough in the aviation industry but again,it is these still highly paid executives who are happy to thumb their noses at the average consumer & tell them 'that is how it is & we have done nothing wrong'.
Maybe the ACCC may just see it differently but nobody should hold their breath.
Is that the same ACCC that has watched the oil companies collude and make billions on the back of the Australian motorist? Good luck
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Old 2nd Feb 2022, 06:17
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Originally Posted by airdualbleedfault View Post
Is that the same ACCC that has watched the oil companies collude and make billions on the back of the Australian motorist? Good luck
Its actually a bit different with oil companies,nobody complains when the price reduces over the usual cycle of 2 - 3 weeks however when it goes back to full retail people complain bitterly. With fuel,everybody is fully aware what the price is & whether you agree with the price or not,thats exactly what its going to cost you.
This airline ticket issue is markedly different in that you are virtually being held to ransom with your choices basically being take a credit which usually involves some admin fee or rebook on another flight at a price the airline determines.
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Old 2nd Feb 2022, 08:04
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Originally Posted by blubak View Post
Its actually a bit different with oil companies,nobody complains when the price reduces over the usual cycle of 2 - 3 weeks however when it goes back to full retail people complain bitterly. With fuel,everybody is fully aware what the price is & whether you agree with the price or not,thats exactly what its going to cost you.
This airline ticket issue is markedly different in that you are virtually being held to ransom with your choices basically being take a credit which usually involves some admin fee or rebook on another flight at a price the airline determines.
And with fuel there is a benchmark thanks to the cartel. Airlines don’t have anywhere near the same oversight and can always hide behind commercial confidentiality if they are probed too deeply.
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Old 2nd Feb 2022, 23:55
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Headline should be changed to, "Qantas actually doesn't care about being Australian it's all a marketing gimic, it doesn't give a toss about its customers or staff and it's CEO business model is to bleed you of every last drop of $ the second you walk in the door."
The whole thing is hardly a revelation.
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Old 3rd Feb 2022, 04:40
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CEO business model is to bleed you of every last drop of $ the second you walk in the door."
Well, they do have to raise the money to pay the Boss, don't they!

And how much does he get btw?
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Old 3rd Feb 2022, 07:04
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Originally Posted by Pinky the pilot View Post
Well, they do have to raise the money to pay the Boss, don't they!

And how much does he get btw?
Isnt it interesting how he has an opinion on almost everything including the WA premier however not a word on the border restrictions in Hong Kong.He got his ass burned there with Jetstar HK & hasnt got the b...s to criticise the govt there now as he knows exactly what the outcome will be if he does.
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Old 6th Feb 2022, 00:44
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I have been paid fully on time every month by the QF Group with a very reduced flying schedule. There is no magic pot of gold (insert lephricorn joke) post job keeper and stand downs for that to occur. While distasteful to some it is a game that has to be played to provide cashflow for the business to survive.
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