Originally Posted by
Wizofoz
Yeah I got hot with this- we had a few plans disrupted bu border closures.
They will only let you use the credit to pay for a flight of equal or grreater value than the one you cancelled, so unless there happens tobe a flight of EXACTLEY the same value, you are out of pocket.
Of course they always have an excuse or a hidden condition in the fine print that gives them the upper hand in almost every situation.
Nobody denies things are tough in the aviation industry but again,it is these still highly paid executives who are happy to thumb their noses at the average consumer & tell them 'that is how it is & we have done nothing wrong'.
Maybe the ACCC may just see it differently but nobody should hold their breath.