Originally Posted by Qantas
Right now, if people book a flight and then choose not to go, they get a flight credit with some rules attached – which is what that customer you spoke to has.
Last time I checked, if you get a positive Covid test, you don't
"choose" to stay home, you are
legally obligated to stay home...
Okay, fair enough if you just decide you don't
want to travel, but if you
can't travel because of a legal direction, then that's shytehouse - but sadly not unsurprising - behaviour...