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Unservicible Pax Seats on B787 Question

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Unservicible Pax Seats on B787 Question

Old 6th Mar 2016, 23:47
  #1 (permalink)  
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Join Date: Sep 2005
Location: Springfield
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Unservicible Pax Seats on B787 Question

I am not sure if this is the best spot to ask.

Is it an actual legal requirement to lock seats in the upright position for TKOF & LDG on B787 for flights operating into Australian ports?

I recently paxed on a B787 from Singapore to an Aust port, my seat was a wobbleing mess and as part of it the locking function function on the seat was unserviceable. the seat was spring loaded fwd but could not lock. Normal sitting it reclined. I asked for another seat but that request was denied, I was told it has been like that for a while and the plane is full.

I have never seen on any PUS /MEL I have used this listed. Is it likely that a B787 this would be legal, (I doubt it personally).

the company only offers a phone number and has refused to give me a contact email or postal address to communicate with them. Basically I just feel I have to suck it up and never travel on them again but I would love to know if this machine has a bizare get out of jail card in their PUS.

This was a Singapore registered aircraft.
Ejector is offline  
Old 6th Mar 2016, 23:54
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Join Date: Oct 1999
Location: Oz
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This is not acceptable.
Send details to CASA. The airline would hold a CASA Foreign Aircraft AOC.
Fly safe
Propjet88 is offline  
Old 7th Mar 2016, 00:21
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Join Date: Aug 2013
Location: PA
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had this before on a different flight, seat must lock in upright position..(not JS, and not a 787)

complain like hell and get those FF miles! (they moved me and gave me 15K!)

Might as well state the airline...not too many 787 on that route, saw a Scoot one the other day, but that should be new...
underfire is offline  
Old 7th Mar 2016, 08:28
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Join Date: Aug 2007
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Devil

MEL 25-25-02-01 refers
Recline Mechanism

May be inoperative and seat occupied provided seat is secured in the full upright position.

Maintenance (M)
Secure the associated seat back in the full upright position (AMM MEL 25-25-02)
sleeve of wizard is offline  
Old 7th Mar 2016, 20:48
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Thanks folks for your replies

What really annoys me is that the Scoot "Contact Us" page only has a phone number, their "Feedback and Enquirers" simply eventually links to the same phone number & their "Global Office Locator" link just sends me to the same Sydney number, this Sydney number just diverts to an Asian call centre. When I ring it they tell me they can only deal with bookings and CAN NOT give me an email or an address I can send a registered letter to regarding safety issues. If you don't believe me, go ahead and ring it your self, +612 8520 1888.

This is really annoying me as they refuse to even listen to the facts of their staff FORCING me to be involved in a safety breach and basically throwing a cream pie into my face. I would have been very happy with them sincerely wanting to know details in an effort to address any staff issues they may have to help avoid the same in the future, face it, the (cabin) crew on that flight were possibly not well trained in this regard but the airline seem to have absolutely no way to handle anything except selling tickets and applying fees and charges, is this I ask myself Profit Before Safety ? I would have thought that an airline would encourage annoyed customers to solve grievances internally, not make it impossible.

This should be a non event, simply solved in a professional manner, instead many days later I still have grievances.
(I said forcing as the machine was airborne and anything but continuing would be ridiculous)

Looks like the only way to innate contact is to go through the CASA International Ops page, which I am not a fan of as I really don't trust some of CASA staff in other departments. Seriously who in their right mind want to involve CASA in anything these days?

I really do support all this competition and am not anti Scoot, (well I wasn't before anyway ) I really do find their attitude or "Scootitude" as they call it to be very unprofessional. The only reason you are even reading this is they refuse to even let me communicate with them except via a call centre who says they can't help.

Last edited by Ejector; 7th Mar 2016 at 21:29.
Ejector is offline  
Old 7th Mar 2016, 21:51
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Join Date: Mar 2002
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If you can't get through to the airline then try reporting the incident to their regulator:

Civil Aviation Authority of Singapore
60 Airport Boulevard
4th Storey, Terminal 2
Singapore Changi Airport
Singapore 819643

Mailing Address:
Singapore Changi Airport
P.O Box 1
Singapore 918141
BuzzBox is offline  
Old 8th Mar 2016, 01:01
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I know someone who had an issue with another SIN-based LCC a few years back. The CAAS was very interested and their involvement got some action.

Keep in mind Scoot is owned by Singapore Air; perhaps the mother ship would be interested in safety breaches by the offshoot.
Taildragger67 is offline  
Old 8th Mar 2016, 04:14
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Join Date: Apr 2006
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The other option Ejector is to post about it on their Face Book page. Complaints in the public's view seem to get resolved rather quickly.
VH-FTS is offline  
Old 8th Mar 2016, 05:03
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Join Date: Oct 2007
Location: Australia
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You can send it direct to the parent carrier, I have found them usually pretty quick to respond to SQ matters through this avenue: [email protected]
lc_461 is offline  
Old 8th Mar 2016, 05:13
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Join Date: Jan 2006
Location: Ijatta
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I wonder if the seat in question was manufactured by Zodiac Aerospace.

https://skift.com/2016/02/27/buildin...iac-aerospace/
wanabee777 is offline  
Old 8th Mar 2016, 10:30
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Join Date: Apr 2000
Location: Devonport Tasmania Australia
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CAAS sounds like the way to push the alarm buttons best.

The Singaporeans do not want a carrier originating from there using Pan Am 1970s cabin standards.

Had a similar instance with a client on NZ recently but the problem was the J class seat wouldn't recline to flat bed. It was still basically safe but not what was paid for.

An interesting brawl broke out over that after he returned and end result (after a couple of tries at ridiculously undercalled compensation offers to the client) it was resolved in his favour. Good thing he didn't book online. He would still be on hold to the Web!

Don't mess with an old fart who understands fare construction and likewise don't mess with call centres full of spotty little Hermans who know nothing and seek only to make you go away.

Go straight to the total shutdown button with authorities that have power over and above the airline and scare the crap out of them.

As mentioned hit the Scoot and SQ Facebook pages and be prepared to reload when deleted, hit CASA with the details beforehand so you can post this as having been done. CASA don't want them flying our airspace substandard.

Good luck and don't back off.

Best regards

EWL
Eastwest Loco is offline  
Old 9th Mar 2016, 23:58
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Join Date: Nov 2015
Location: Australia
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In years gone by on 3 crew aircraft, the FEO was sometimes called on in flt to lock a seat in the upright position where the recline mechanism had failed.

On Boeings, this was a simple procedure involving re positioning of lock pins and no tooling was required.

If a seat was unable to be rectified or changed on turnaround it would blocked off as unusable & Cabin Manager/Purser advised as such.

No big deal at all.
75 T160 is offline  
Old 12th Mar 2016, 03:23
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Join Date: Aug 2013
Location: PA
Age: 54
Posts: 35
http://support.flyscoot.com/anonymous_requests/new
underfire is offline  

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