Angry passengers take Jetstar crew hostage
A JETSTAR pilot and crew were held hostage for more than six hours by a mob of angry passengers
Join Date: Oct 2009
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LCC offer crap service, pure and simple. You get what you pay for and obviously these punters didn't like it.
The other bleeding obvious is that people today have in general turned in to complete arrogant turds. The JQ episode is indicative of the direction the human race has lowered itself to. Get used to it, no doubt more things like this will make the news in the future.
The other bleeding obvious is that people today have in general turned in to complete arrogant turds. The JQ episode is indicative of the direction the human race has lowered itself to. Get used to it, no doubt more things like this will make the news in the future.
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It doesn't matter if LCC offer crap service this appalling behavior reinforces the terrible image Chinese passengers are creating.
They can be arrogant and awful passengers. Taiwanese passengers are even worse - forever claiming compensation and thinking it's their right to behave abysmally. Assaulting staff is not uncommon and 'security' staff are too useless/gutless to intervene.
Westerners are not immune from this (particularly when alcohol is involved) but there is an appalling attitude to what are deemed to be service staff in Asia.
The Captain is to be applauded for his self-restraint.
he would have been fully entitled to defend himself with a solid thumping of the offender but with 100 or more encircling him this would not have been at all wise.
A rotten situation indeed.
Shame on them.
They can be arrogant and awful passengers. Taiwanese passengers are even worse - forever claiming compensation and thinking it's their right to behave abysmally. Assaulting staff is not uncommon and 'security' staff are too useless/gutless to intervene.
Westerners are not immune from this (particularly when alcohol is involved) but there is an appalling attitude to what are deemed to be service staff in Asia.
The Captain is to be applauded for his self-restraint.
he would have been fully entitled to defend himself with a solid thumping of the offender but with 100 or more encircling him this would not have been at all wise.
A rotten situation indeed.
Shame on them.
Unfortunately this type of behaviour is very common with mainland Chinese passengers. We have had similar incidences here at CX as well as KA and I know mainland Chinese carriers deal with this type of BS all the time. You are dealing with pax that only a very short time ago would never have been able to leave China let alone travel by air. They are generally only allowed to travel with approved tour groups where I believe these scams are hatched. I wouldn’t be surprised if the tour group leader in a lot of these cases was the instigator.
It is unacceptable that crew have to face life threatening situations like this but unless considerable diplomatic pressure is placed on China by various governments around the world to beef up security at Chinese airports and impose serious penalties on the perpetrators, the situation won’t change.
It is unacceptable that crew have to face life threatening situations like this but unless considerable diplomatic pressure is placed on China by various governments around the world to beef up security at Chinese airports and impose serious penalties on the perpetrators, the situation won’t change.
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I would identify those passengers and deny them from boarding on the next sector. They are a safety threat and have shown that they cannot be trusted to follow crew instructions. Simple as that.
Posts here are implying, implicating, Chinese nationals as being the antagonists.
I post this with great trepidation: do not want to get into any racist brawl, but I really would be interested in clarifying exactly what nationalities were involved.
If they were Chinese I would be deeply unimpressed and sadly not altogether surprised, given what I have seen in the past.
It cannot be ruled out that Australians were involved. Can anyone rule that out? If they were involved, in any way, I would be even more disgusted and ashamed. Please tell me that ugly-Australians-abroad were not amongst the antagonists?
Yes, this is no-frills, LCC service at its finest though. Nothing against the crew, they obviously did a sterling job under duress. But they are clearly on their own when things go pear-shaped, which is disgraceful. Shameful. I can't wait to see Jane Hrdlicka drag herself away from the kids, go and meet with DFAT, perhaps head to China and find out why there was zero police/airport staff assistance in this instance, but most importantly seek assurances that this indifference won't happen again! Maybe I expect too much from CEO's, DFAT, and of China!
I post this with great trepidation: do not want to get into any racist brawl, but I really would be interested in clarifying exactly what nationalities were involved.
If they were Chinese I would be deeply unimpressed and sadly not altogether surprised, given what I have seen in the past.
It cannot be ruled out that Australians were involved. Can anyone rule that out? If they were involved, in any way, I would be even more disgusted and ashamed. Please tell me that ugly-Australians-abroad were not amongst the antagonists?
Yes, this is no-frills, LCC service at its finest though. Nothing against the crew, they obviously did a sterling job under duress. But they are clearly on their own when things go pear-shaped, which is disgraceful. Shameful. I can't wait to see Jane Hrdlicka drag herself away from the kids, go and meet with DFAT, perhaps head to China and find out why there was zero police/airport staff assistance in this instance, but most importantly seek assurances that this indifference won't happen again! Maybe I expect too much from CEO's, DFAT, and of China!
Last edited by Ushuaia; 31st Oct 2012 at 06:52.
Ushuaia
I doubt very much foreigners were involved. This is the modus operandi that mainland pax have used countless times before. It is organised and I wouldn’t be surprised if airport security are on the take as well. Corruption on the mainland is rife and goes all the way to the top. Unfortunately the only way to sometimes get things done is to pay the right people off.
I doubt very much foreigners were involved. This is the modus operandi that mainland pax have used countless times before. It is organised and I wouldn’t be surprised if airport security are on the take as well. Corruption on the mainland is rife and goes all the way to the top. Unfortunately the only way to sometimes get things done is to pay the right people off.
Last edited by 404 Titan; 31st Oct 2012 at 07:25.
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The Aussie way of trying to negotiate and come to a compromise will be taken as a sign of weakness which tends to strengthen their resolve . VIP passengers may be traveling with security who may be armed if your departing China !
Props are for boats!
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This case will keep repeating itself and get worse as the Chinese Economy tumbles. It's happening at my carrier and others in the same region all the time. Combined with horrible ATC airspace management and "flow Control" delays and then to put up with this is abysmal. There seems to be no Policing on this issue in China. 1963 Tokyo convention doesn't count in China. There s no protection for crew or Pilots, especially if you do something wrong. Not even AFAP connections will help you. The Chinese PRC pax are different breed, and are used to getting their own way.
If I were the crew I would take up legal action against the Airport for failing to provide security.......
Impossible in an Autocratic State though....
If I were the crew I would take up legal action against the Airport for failing to provide security.......
Impossible in an Autocratic State though....
Can just picture the local basketball stadium, the last 4 cases have just had their timely execution and then the judge announces "Jetstar versus PRC".
Too close to call!
Too close to call!
I agree, can anyone confirm this this?
Quote:
A JETSTAR pilot and crew were held hostage for more than six hours by a mob of angry passengers
Out of curiosity were they actually held hostage for more than 6 hours? or was it more like 15 minutes? I just find 6 hours a bit hard to believe.
Quote:
A JETSTAR pilot and crew were held hostage for more than six hours by a mob of angry passengers
Out of curiosity were they actually held hostage for more than 6 hours? or was it more like 15 minutes? I just find 6 hours a bit hard to believe.
Last edited by Ejector; 31st Oct 2012 at 10:51.
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Yarra
Who cares what Waren9's contingency plans or mine or yours may have been.
It's up to JQ to have the contingency plan! They're the ones who should be looking after the crew....don't you think?
Who cares what Waren9's contingency plans or mine or yours may have been.
It's up to JQ to have the contingency plan! They're the ones who should be looking after the crew....don't you think?
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There seems to be a lot of "LCC blame" going on here.
What support does any airline have when it lands at an aiport where it doesn't have any flights.
One could ask the same for Qantas on the same route, but then it doesn't fly to the capital of our largest trading partner (ie Beijing).
What if a SIN-LHR flight had to make a medical emergency stop at Istanbul , Aleppo or Baghdad and the crew went out of hours.
What support does any airline have when it lands at an aiport where it doesn't have any flights.
One could ask the same for Qantas on the same route, but then it doesn't fly to the capital of our largest trading partner (ie Beijing).
What if a SIN-LHR flight had to make a medical emergency stop at Istanbul , Aleppo or Baghdad and the crew went out of hours.
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Great advertising for Jetstar???
This is probably the kind of attention that they think that works for them.
Everyone else advertises the good points and enjoyable parts of the journey.
Hrdlicka may view this a some weird positive that if things turn pear shaped, the crew will deal with it.
She seems very quiet on this front.
A firm statement and a public thank you to all the crew would not go astray.
This is probably the kind of attention that they think that works for them.
Everyone else advertises the good points and enjoyable parts of the journey.
Hrdlicka may view this a some weird positive that if things turn pear shaped, the crew will deal with it.
She seems very quiet on this front.
A firm statement and a public thank you to all the crew would not go astray.
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China is a very backward society. You will not believe it, until you live there.
I had passengers who refused to board and encircle the airplane, so we could not start engines. I had people banging things inside the airplane. I had 4 passengers not leaving the airplane after landing in Shanghai 8pm. I had to stay on the airplane till 6 am. Police never intervenes, because if the Pax are chinese, they are not sure about their guanxi (the pax could be a wife of somebody important). If it is a foreigner, they are more brave, because guanxi is unlikely.
I had passengers who refused to board and encircle the airplane, so we could not start engines. I had people banging things inside the airplane. I had 4 passengers not leaving the airplane after landing in Shanghai 8pm. I had to stay on the airplane till 6 am. Police never intervenes, because if the Pax are chinese, they are not sure about their guanxi (the pax could be a wife of somebody important). If it is a foreigner, they are more brave, because guanxi is unlikely.
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Gobble/waren9/Ushuaia/swab
These comments and others simply highlight the ignorance with which many Australian airline pilots go about their jobs. Sheltered workshops are wonderful places.
The JQ incident in PVG has NOTHING to do with being a low cost carrier.
Qantas would have done NOTHING differently. You think you can sweet talk your way out of a situation like this in China? Aint gunna happen and it doesn’t matter how much “support” your airline offers.
We all know there are the “lets jump on JQ for anything that unfolds” brigade but the PVG story as written is not an appropriate opportunity to do this.
Wishing it doesn’t make it so.
These comments and others simply highlight the ignorance with which many Australian airline pilots go about their jobs. Sheltered workshops are wonderful places.
The JQ incident in PVG has NOTHING to do with being a low cost carrier.
Qantas would have done NOTHING differently. You think you can sweet talk your way out of a situation like this in China? Aint gunna happen and it doesn’t matter how much “support” your airline offers.
We all know there are the “lets jump on JQ for anything that unfolds” brigade but the PVG story as written is not an appropriate opportunity to do this.
Wishing it doesn’t make it so.