Merged: Qantas Looks To Improve International Product

[MyerFlyer]

AdNews: Qantas to revamp international brand image

Wonder what improvements are on the way? Hopefully A380 style IFE and economy seats on all the international A330s?

Thanks

[1a sound asleep]

Improving image NOT the product, ie. marketing hype

"Qantas is to relaunch its international brand image, with the creation of a new team led by executive manager customer & marketing Lesley Grant"

[MyerFlyer]

Not true!

The article states that recent product enhancements rolled out domestically are being extended to the international product and services.

Thanks

[1a sound asleep]

Example???? You dont get the hype do you?

[Skystar320]

Qantas Looks To Improve International Product

Isn't this called Jetstar?

[skybed]

It's pretty simple

ONE international product like A380 skybeds, premium economy,panasonic IFE etc.on all international aircraft(Boeing & Airbuses). Its not rocket science but the geniuses at QF need a whole new senior project team to work it out.

[Keg]

There was an interesting quote in an article on Monday's Australian:

The team, part of the Q Futures program, will investigate ways of improving the performance on the international business in areas such as lounges, menus and check ins.

See anything obvious missing from that list?

[watch your6]

Missing From The List

The bloody hard product.....the aircraft!!!!

[capt.cynical]

Missing from the list

CC compliment on the A/C

[The Green Goblin]

All they need is half a dozen 777s and they will be set.

I think hell will freeze over first

[airtags]

Missing from the Australian

1. The ability to discern a puff piece bit of pr hype...

2. The ability ask a few questions rather than just retype the media release.......

3. A readable relevant story



AT

[7378FE]

All QF need is to double the 744 fleet and have an empty aircraft follow 30 minutes after the scheduled one to facilitate the swift onward passage of the punters when engines go pop.

[Cactusjack]

Easy upgrade of product - Use Singapore Airlines planes and cabin crew. Product fixed.

[mates rates]

There is no point in doing anything until they fix the staff morale problem!

[rodchucker]

Mates,
Well that is obviously going ahead in leaps and bounds isn't it and the rat is well placed for the competition that is fast circling.

I am sure they pay well for all their spin from what is left over after Exec bonuses.

Heaven forbid that anyone would think they need metal and not orders or any viable business plan beyond handing everything to the star.Maybe one day they will ask where the passengers are but i doubt it.
cheers

[bugsquash1]

Sack all older trolley dollies with attitude.

Upgrade anyone with a personality who realizes that the job mainly includes customer service, not only safety related things.

Hire dumb juniors who are happy to serve with a smile and don't care that this is as good as it gets.

[whatever6719]

I hope that was tongue in cheek bug!
If you think that hiring dumb youngies as crew and getting rid of experienced staff that happen to take the job seriously is all that we need to fix things, then you really should get out more.

[Orangputi]

Whilst Bugsmash may have been a little undiplomatic in his comments. The service on Qantas compared to other carriers in Asia and the Middle East is discraceful. I would not only look at the food IFE etc but the people on board doing the service with attitude and the check in what a discrace. This is a product of understaffing and it shows. it must be hard for staff to engage people when they are always at the sharp end of cost cutting by morons who sit at a desk and have no idea about the realities of the front line and are only concerned about their executive bonuses come the financial year! i.e. pigs at the trough

I guess it is hard to hold that criminal Dixon responsible as he has taken his golden parachute, how the hell people let that imposter do what he did to a once great airline is beyound me!

[teresa green]

You don't have to board a QF aircraft, to have attitude problems, its all around you. Try shops, (serve yourself, nobody comes near you) banks (you have nothing better to do than wait) Doctors (he is not on time due to a emergency, which appear to be daily) and thereby lies the problem. Nobody gives a sh%t. I will take a older C/C everytime thanks, and remember the days when they actually cared. Asian aircrew have a different attitude, yes, but remember the female crew are put off as soon as they hit 35 due to "difficulties," that ok with you? Qantas is no different to any other service industry, and getting staff that are actually interested in working would be no mean feat. How bloody sad, it used to be a good life and a good job, now.................

[Worrals in the wilds]

Recently I have flown QF internationally as well as several Asian and European carriers, and in my experience the cabin crew were great, whatever their age and/or gender.

My biggest problem with QF international is their attitude ridden check in staff and their complete inability to provide a dietary meal, despite booking it initially, calling to confirm, asking staff at the airport a day before departure and calling again to confirm the morning before departure.

This has happened twice and I will not fly them again, because their two Asian and one European code share partners that I also flew with can organize a similar meal with 15 minutes notice, after QF failed to notify them of the requirement that was specified with the initial booking .

QF cannot do this, even when the booking receipt is shown to them, even when it is pointed out to them that the Q Catering building is only a ten minute drive from the aircraft and they keep standby dietary meals available, even when it was confirmed in all the previous steps and one is checking in two hours prior to departure.

It means nothing to the CS bimbo filing her nails while begrudgingly checking you in (literally) that you are facing many hours without food you paid for. I have seen it twice, and they don't give a . In contrast, both SQ and CX can organize edible food with a minimum of fuss so that's who I now fly with.

I like Qantas and I would like to keep flying with them, but when I have to pay premium and still pack a picnic lunch (which the LAG screeners confiscate) there are better options available. IME it's not the fault of the cabin crew who went to all lengths to find edible food, but the alleged Customer Service staff on the ground that sell the airline short.

My requirements can be met by most decent cafes (we're not talking groundnut allergies). I can go to the Coffee Club and order a meal, I can go the local Italian joint and they'll tell me the gnocchi and scallopine is fine but don't eat anything else. At the other end of the spectrum (and Qantas has been wanking on about attracting premium customers) I have eaten at Aria in Sydney and the staff took all care with my meal, even checking with the chef about sauces before accepting my order, but it's all too hard for Qantas, unlike CX, SQ and Swissair that could organize a meal with no fuss.

It pisses me off to no end that unlike their competitors, Qantas simply can't be bothered organizing a special meal with a months notice, because they don't ing care. Maybe they'd rather I threw my guts up all over their damn aircraft.

Rant over, from a lost loyal customer.