jetstar moving Aussie jobs offshore?
Join Date: Aug 2009
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I am not too sure it's common in business to commence operations with the intention of outsourcing immediately or even in the early future, certainly I would not have thought that for Jetstar. I think it has more to do with evolution of the industry and the operating environment over time, particularly as the industry is so cyclical and in the low cost segment, margins are thin, significantly impacting on the bottom line.
I'm certainly not pro outsourcing, but economics drive these types of business and where opportunities exits to reduce costs, increase productivity and deliver an return or 'bottom line' year on year, especially if you're shareholder reportable - the solutions are relatively straight-forward, if the product can continue to be delivered in-line with the companies goals, strategy, roadmap etc, whilst maximising return and value.
I'm certainly not pro outsourcing, but economics drive these types of business and where opportunities exits to reduce costs, increase productivity and deliver an return or 'bottom line' year on year, especially if you're shareholder reportable - the solutions are relatively straight-forward, if the product can continue to be delivered in-line with the companies goals, strategy, roadmap etc, whilst maximising return and value.
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What a bad impression for Qantas. Although Jetstar is now standing on its own two feet it's still part of the Qantas Group and I think it's completely unacceptable to outsource both Flight Planning and Load Planning overseas.
Wait until an incident occurs due to work overload for the guys in Manila or the fact that many of these workers will have no prior aviation experience. Speak to a phillipino and you will soon hear that they sound like a robot.
Jetstar could cut costs and modify contracts like Aer Lingus and BA have to stay afloat. They could look at other options like cutting the CEO, and other Big shots salary until the airline recovers from whatever mess it is in.
I CERTAINLY WILL NEVER FLY JETSTAR. BRING BACK AUSSIES JOB'S AND STOP OUTSOURCING.
Wait until an incident occurs due to work overload for the guys in Manila or the fact that many of these workers will have no prior aviation experience. Speak to a phillipino and you will soon hear that they sound like a robot.
Jetstar could cut costs and modify contracts like Aer Lingus and BA have to stay afloat. They could look at other options like cutting the CEO, and other Big shots salary until the airline recovers from whatever mess it is in.
I CERTAINLY WILL NEVER FLY JETSTAR. BRING BACK AUSSIES JOB'S AND STOP OUTSOURCING.
Join Date: Mar 2008
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Pretty high and mighty of you all. They started the whole operation with Pay-For-Training and the rest of us shrugged our shoulders as we saw things going downhill from there.
For the record. Mesa, Valujet and most of the other PFT operations in America didn't amount to anything.
Do you think if you go through this profession as acting like a whore, you'll ever get respect from anyone?
"You pay peanuts..."
For the record. Mesa, Valujet and most of the other PFT operations in America didn't amount to anything.
Do you think if you go through this profession as acting like a whore, you'll ever get respect from anyone?
"You pay peanuts..."
I think it was Southwest Air that started the 'pay for training' ball rolling, ie you had to have a B737 endorsement to work for them. Look at the size of them now. However they are a good company to work for, unionised but flexible workforce and didn't lay anyone off during the financial crisis.
Perfectly acceptable alternative to a full service airline for a flying career. Unfortunately not many other low cost airlines come close.
Perfectly acceptable alternative to a full service airline for a flying career. Unfortunately not many other low cost airlines come close.
Join Date: Jul 2006
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And here is the reason why:
Sourced from:Employee Ownership in the Airlines
Southwest Airlines, today's fastest-growing major airline, is partially employee-owned through stock options for pilots, and through a condition of company-wide profit-sharing that a quarter of the money go to buy company stock. There are millionaires and near-millionaires among rank-and-file employees of the highly unionized airline....
They also encourage long term employment, pay above the industry standard and have a management regime that goes out of their way to listen to and value their employees.
In return they gain high levels of employee engagement, passenger satisfaction and the success and profitability that comes from that.
Unlike a particular airline "Group" I can think of............
In return they gain high levels of employee engagement, passenger satisfaction and the success and profitability that comes from that.
Unlike a particular airline "Group" I can think of............
Last edited by standard unit; 19th Jun 2010 at 07:37.
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As stated above, the Southwest model is interesting in that they actually try and look after their employees. It's probably one reason why they are still here.
Pornstar would be much more profitable if its' managers followed the Southwest concept - right now, no one gives a toss because of the way we are treated.
The latest flight dispatch exercise is yet another example of short sighted commercial department management action.
Pornstar would be much more profitable if its' managers followed the Southwest concept - right now, no one gives a toss because of the way we are treated.
The latest flight dispatch exercise is yet another example of short sighted commercial department management action.
Join Date: Jul 2008
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Word on the street is when the Asian staff are all trained and the bugs sorted out...
ups it creates certainly won't!!
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The manager will collect bonus for employing the consultant who works out how to screw the worker . The consultant has to take the blame if it goes wrong thats part of the deal. Managers cant lose,
Asian controllers vary in standard depending on country. Hong Kong is excellent, best of the bunch by far.
At times Indonesia and the Philippines can leave a bit to be desired.
At times Indonesia and the Philippines can leave a bit to be desired.
Join Date: Aug 2007
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Having worked with dispatchers from Asia for years, I have to say they are good and capable people.
The days of individualized briefings from dispatch people who knew almost as much about the routes as the pilots, are long gone. Now the likes of LIDO make it a fairly automated process that can be done from anywhere.
Same with loadsheets, most airlines do them at their home base or wherever the IT network is based. Could be Bangalore these days. Makes no difference.
The perils of globalization - that's why brickies make the money they do - hard to lay bricks anywhere but locally.
The days of individualized briefings from dispatch people who knew almost as much about the routes as the pilots, are long gone. Now the likes of LIDO make it a fairly automated process that can be done from anywhere.
Same with loadsheets, most airlines do them at their home base or wherever the IT network is based. Could be Bangalore these days. Makes no difference.
The perils of globalization - that's why brickies make the money they do - hard to lay bricks anywhere but locally.
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CR,
The cr*p system that Jetstar uses is a far cry from LIDO (which is a great system).
You pay peanuts and you'll get the lowest common denominator, and that's exactly what we are dealing with now.
Outages and delays have already figured heavily.
The cr*p system that Jetstar uses is a far cry from LIDO (which is a great system).
You pay peanuts and you'll get the lowest common denominator, and that's exactly what we are dealing with now.
Outages and delays have already figured heavily.
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DON'T get me started on LIDO, it's deficiencies and why it cost Lufthansa hundreds of thousands of dollars in compensation to QANTAS when it could not do simple things that Capricorn has done since 1992!
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Gentleman , dont let your frustration with Jeetstar allow you to become xenophobic . If you are arrogant enough to think that only Ozzies can be good controllers despatchers / mechanics piots etc then you have grown up insulated in la la land.
Worried about taking Ozzies jobs offshore is an entirely different argument to saying the said people performing the jobs are incompetant.
Worried about taking Ozzies jobs offshore is an entirely different argument to saying the said people performing the jobs are incompetant.
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Tankengine
I have obviously had a much better experience with Lido in another life.
Fourgolds, I read into the above comments that it's more to do with the quality of the information than who provides it.
There are good and bad pilots, dispatchers etc., etc., everywhere - it's human nature.
I have obviously had a much better experience with Lido in another life.
Fourgolds, I read into the above comments that it's more to do with the quality of the information than who provides it.
There are good and bad pilots, dispatchers etc., etc., everywhere - it's human nature.
I too have been working with Asian dispatchers for two decades, and with fifty percent of the flights, the dispatchers have been 'offshore' (the inbound sectors). Generally a very high standard and some of them excellent.