And the winner is ... Asiana!
Thread Starter
And the winner is ... Asiana!
Well done, everyone. From my experience as an SLF this award is very well-deserved. Pushing back in Sydney on the way to Seoul, I was astonished to see several large, hairy Australian ground-crew lined up waving the flight off. It happened again, all the way to Seattle, and back...
You would have to BE Australian to understand the level of coercion required to get Australians to display any kind of formal courtesy like that :-)
As a passenger, tired, lonely, and a long way from home, you would not believe the lift you get from thinking that someone, somewhere gives a whether you have a good flight or not...
The top 10 places in the Airline of the Year Award : THE WORLD AIRLINE AWARDS - SKYTRAX
1. Asiana Airlines
2. Singapore Airlines
3. Qatar Airways
4. Cathay Pacific
5. Air New Zealand
6. Etihad Airways
7. Qantas Airways
8. Emirates
9. Thai Airways
10. Malaysia Airlines
You would have to BE Australian to understand the level of coercion required to get Australians to display any kind of formal courtesy like that :-)
As a passenger, tired, lonely, and a long way from home, you would not believe the lift you get from thinking that someone, somewhere gives a whether you have a good flight or not...
The top 10 places in the Airline of the Year Award : THE WORLD AIRLINE AWARDS - SKYTRAX
1. Asiana Airlines
2. Singapore Airlines
3. Qatar Airways
4. Cathay Pacific
5. Air New Zealand
6. Etihad Airways
7. Qantas Airways
8. Emirates
9. Thai Airways
10. Malaysia Airlines
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John, As the previous post puts it succinctly, you can't expect anything more except contempt form a person allegedly employed in customer service.
Addressing the world with''where the bloody hell are you''shows what the Australian way of customer service is all about.
Addressing the world with''where the bloody hell are you''shows what the Australian way of customer service is all about.
When you live....
I flew JAL from Shanghai to Narita last year and was astonished to see similar - all the ground crew were lined up and as we started to taxi they all, in perfect unison, gave a bow to the departing aircraft.
Arriving in Japan, we soon figured out why - everyone bows at everyone, but for the Chinese, given their history with Japan - still made it intriguing
Arriving in Japan, we soon figured out why - everyone bows at everyone, but for the Chinese, given their history with Japan - still made it intriguing
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Here’s a version with some commentary . . . and I have highlighted mentions of Australian and NZ airlines.
World's best airline named as Qantas slips in rankings
CRAIG PLATT - THE AGE
May 21, 2010 - 1:32PM
Qantas slipped to seventh place in the annual World Airline Awards, while Asiana was named the world's best.
South Korea's Asiana Airlines has been named the airline of the year at the annual World Airline Awards.
Qantas lost another spot in the 2010 awards announced last night in Hamburg, Germany, dropping to seventh place, down from sixth last year. In 2008, it was rated the world's third best airline.
The annual awards by Skytrax are based on surveys with more than 17 million passengers, carried out over 10 months.
Passengers rate airlines on customer service, comfort of seating, quality of food, lounges and cabin crew.
Air New Zealand overtook Qantas to become the best rated airline in the Australia/Pacific region, climbing from eighth last year to fifth this year.
Last year's top airline, Cathay Pacific slipped back to fourth place, while Singapore maintained its spot as the number two airline.
Asiana ranked third last year. Skytrax chairman Edward Plaisted praised the airline's commitment to customer service. “Asiana Airlines are clearly meeting and exceeding their customers' expectations,” he said.
Asian airlines dominated the award categories, with the full service airlines joined by AirAsia winning the Best Low-Cost Airline award and Garuda Indonesia picking up the Most Improved award.
Qantas took out two awards for its premium economy class – Best Premium Economy and Best Premium Economy Seat. Virgin Blue also received an award for best low-cost carrier in the Australia/Pacific region.
The final top 10 ranking in the awards were:
1. Asiana Airlines
2. Singapore Airlines
3. Qatar Airways
4. Cathay Pacific
5. Air New Zealand
6. Etihad Airways
7. Qantas Airways
8. Emirates
9. Thai Airways
10. Malaysia Airlines
Other awards announced included:
Best Low-Cost Airline Worldwide
AirAsia
Most Improved Airline
Garuda Indonesia
Best Cabin Staff
Singapore Airlines
Best Inflight Entertainment
Emirates
Best Airport Services
Thai Airways
Best Economy Class
Malaysia Airlines
Best Premium Economy Class
Qantas
Best Business Class
Qatar Airways
Best First Class
Etihad Airways
Best Airline: Transatlantic
Virgin Atlantic
Best Airline: Transpacific
Cathay Pacific
Best Airline: Australia/Pacific
Air New Zealand
Best Airline: Europ
Lufthansa
Best Airline: India/Central Asia
Kingfisher Airlines
Best Airline: Middle East
Qatar Airways
Best Airline: North America
Air Canada
Best Airline: South East Asia
Singapore Airlines
Best Airline Lounge - Business Class
Virgin Atlantic
Best Airline Lounge - First Class
Thai Airways
Best Airline Seat - Business Class
Singapore Airlines
Best Airline Seat - Economy Class
Kingfisher Airlines
Best Airline Seat - First Class
Etihad Airways
Best Airline Seat - Premium Economy Class
Qantas Airways
Best Low-Cost Airline Australia/Pacific
Virgin Blue
Best Onboard Catering - Business Class
Qatar Airways
Best Onboard Catering - Economy Class
Turkish Airlines
Best Onboard Catering - First Class
Etihad Airways
CRAIG PLATT - THE AGE
May 21, 2010 - 1:32PM
Qantas slipped to seventh place in the annual World Airline Awards, while Asiana was named the world's best.
South Korea's Asiana Airlines has been named the airline of the year at the annual World Airline Awards.
Qantas lost another spot in the 2010 awards announced last night in Hamburg, Germany, dropping to seventh place, down from sixth last year. In 2008, it was rated the world's third best airline.
The annual awards by Skytrax are based on surveys with more than 17 million passengers, carried out over 10 months.
Passengers rate airlines on customer service, comfort of seating, quality of food, lounges and cabin crew.
Air New Zealand overtook Qantas to become the best rated airline in the Australia/Pacific region, climbing from eighth last year to fifth this year.
Last year's top airline, Cathay Pacific slipped back to fourth place, while Singapore maintained its spot as the number two airline.
Asiana ranked third last year. Skytrax chairman Edward Plaisted praised the airline's commitment to customer service. “Asiana Airlines are clearly meeting and exceeding their customers' expectations,” he said.
Asian airlines dominated the award categories, with the full service airlines joined by AirAsia winning the Best Low-Cost Airline award and Garuda Indonesia picking up the Most Improved award.
Qantas took out two awards for its premium economy class – Best Premium Economy and Best Premium Economy Seat. Virgin Blue also received an award for best low-cost carrier in the Australia/Pacific region.
The final top 10 ranking in the awards were:
1. Asiana Airlines
2. Singapore Airlines
3. Qatar Airways
4. Cathay Pacific
5. Air New Zealand
6. Etihad Airways
7. Qantas Airways
8. Emirates
9. Thai Airways
10. Malaysia Airlines
Other awards announced included:
Best Low-Cost Airline Worldwide
AirAsia
Most Improved Airline
Garuda Indonesia
Best Cabin Staff
Singapore Airlines
Best Inflight Entertainment
Emirates
Best Airport Services
Thai Airways
Best Economy Class
Malaysia Airlines
Best Premium Economy Class
Qantas
Best Business Class
Qatar Airways
Best First Class
Etihad Airways
Best Airline: Transatlantic
Virgin Atlantic
Best Airline: Transpacific
Cathay Pacific
Best Airline: Australia/Pacific
Air New Zealand
Best Airline: Europ
Lufthansa
Best Airline: India/Central Asia
Kingfisher Airlines
Best Airline: Middle East
Qatar Airways
Best Airline: North America
Air Canada
Best Airline: South East Asia
Singapore Airlines
Best Airline Lounge - Business Class
Virgin Atlantic
Best Airline Lounge - First Class
Thai Airways
Best Airline Seat - Business Class
Singapore Airlines
Best Airline Seat - Economy Class
Kingfisher Airlines
Best Airline Seat - First Class
Etihad Airways
Best Airline Seat - Premium Economy Class
Qantas Airways
Best Low-Cost Airline Australia/Pacific
Virgin Blue
Best Onboard Catering - Business Class
Qatar Airways
Best Onboard Catering - Economy Class
Turkish Airlines
Best Onboard Catering - First Class
Etihad Airways
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GULP
Prepare for the internal Public Floggings and finger pointing.
"Oh......its the Cabin Crews' fault.....tooo many gays !"
Aw.......its the Pilots fault-landings are too hard !"
Gosh......its the Engineers fault......aircraft breaking down all the time "!
Man.....its those hairy blokes that drive the tugs and wave to the aircraft on the ramp........they look too messy !"
Manuel....another VB and packet of chips please
Prepare for the internal Public Floggings and finger pointing.
"Oh......its the Cabin Crews' fault.....tooo many gays !"
Aw.......its the Pilots fault-landings are too hard !"
Gosh......its the Engineers fault......aircraft breaking down all the time "!
Man.....its those hairy blokes that drive the tugs and wave to the aircraft on the ramp........they look too messy !"
Manuel....another VB and packet of chips please
Thread Starter
John, As the previous post puts it succinctly, you can't expect anything more except contempt form a person allegedly employed in customer service.
Addressing the world with''where the bloody hell are you''shows what the Australian way of customer service is all about.
Addressing the world with''where the bloody hell are you''shows what the Australian way of customer service is all about.
"Where the bloody hell are ya?" (note the use of "ya"...) is Australian for "Wish you were here." Sadly, it does not translate into any form of English. And the highly-paid advertising agency should have known that.
As an advertising slogan, it's like offering Vegemite to an American: amusing, but we really shouldn't do it...
I can only assume that Asiana and Air New Zealand got where they are through good management, appropriate investment, and bloody hard work. My experience with Qantas and Jetstar leads me to suspect than a little more of the first two would produce a similar result
And who "moved" this thread? This is not a Dunnunder story; the Skytrax Award was International, last time I looked...
Cheers
I have to agree that Asiana do the 'airline travel' thing pretty well.
As to
, one can only suspect the usual precious R&N sanitisers to remove anything posted by a colonial on their forum.
CC
As to
And who "moved" this thread?
CC
C'mon this is irrelevant, we all know that QF cabin crew are world leaders in safety not service thats why they get paid so well.
All those other airlines are are using inflight butlers not safety personnel! One day Skytrax will realise this and create the worlds safest airline award or should that be the worlds most experienced airline award?!
All those other airlines are are using inflight butlers not safety personnel! One day Skytrax will realise this and create the worlds safest airline award or should that be the worlds most experienced airline award?!
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No mention of the Jetstar experience I note.
They spend millions on tv commercials advertising they have won these awards. Blah Blah Blah...
Last edited by Sunstar320; 22nd May 2010 at 08:44.
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Pushing back in Sydney on the way to Seoul, I was astonished to see several large, hairy Australian ground-crew lined up waving the flight off. It happened again, all the way to Seattle, and back...
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From my experience as an SLF this award is very well-deserved. Pushing back in Sydney on the way to Seoul, I was astonished to see several large, hairy Australian ground-crew lined up waving the flight off. It happened again, all the way to Seattle, and back...
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The head of CASA once said that CASA must be doing their job well and quoted wawrds won by Ansett to prove it.
A few weeks later he shut Ansett down as he said they were unsafe.
A few weeks later he shut Ansett down as he said they were unsafe.
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.....good point Bushy.
How the hell does Garuda win......MOST IMPROVED.
IMPROVED from WHAT to WHAT ???
From Bunny Hopping at 500kph to Greasing it in.
This award is a hollow marketing sham.
How the hell does Garuda win......MOST IMPROVED.
IMPROVED from WHAT to WHAT ???
From Bunny Hopping at 500kph to Greasing it in.
This award is a hollow marketing sham.