And the winner is ... Asiana!
Well done, everyone. From my experience as an SLF this award is very well-deserved. Pushing back in Sydney on the way to Seoul, I was astonished to see several large, hairy Australian ground-crew lined up waving the flight off. It happened again, all the way to Seattle, and back...
You would have to BE Australian to understand the level of coercion required to get Australians to display any kind of formal courtesy like that :-) As a passenger, tired, lonely, and a long way from home, you would not believe the lift you get from thinking that someone, somewhere gives a :mad: whether you have a good flight or not... The top 10 places in the Airline of the Year Award : THE WORLD AIRLINE AWARDS - SKYTRAX 1. Asiana Airlines 2. Singapore Airlines 3. Qatar Airways 4. Cathay Pacific 5. Air New Zealand 6. Etihad Airways 7. Qantas Airways 8. Emirates 9. Thai Airways 10. Malaysia Airlines |
Last time we pushed off at Glasgow.........:rolleyes:
What do you want? ARSE KISSING?:ooh: You need a social worker, not a push crew. |
John, As the previous post puts it succinctly, you can't expect anything more except contempt form a person allegedly employed in customer service.
Addressing the world with''where the bloody hell are you''shows what the Australian way of customer service is all about. |
I flew JAL from Shanghai to Narita last year and was astonished to see similar - all the ground crew were lined up and as we started to taxi they all, in perfect unison, gave a bow to the departing aircraft.
Arriving in Japan, we soon figured out why - everyone bows at everyone, but for the Chinese, given their history with Japan - still made it intriguing |
Here’s a version with some commentary . . . and I have highlighted mentions of Australian and NZ airlines.
World's best airline named as Qantas slips in rankings CRAIG PLATT - THE AGE May 21, 2010 - 1:32PM Qantas slipped to seventh place in the annual World Airline Awards, while Asiana was named the world's best. South Korea's Asiana Airlines has been named the airline of the year at the annual World Airline Awards. Qantas lost another spot in the 2010 awards announced last night in Hamburg, Germany, dropping to seventh place, down from sixth last year. In 2008, it was rated the world's third best airline. The annual awards by Skytrax are based on surveys with more than 17 million passengers, carried out over 10 months. Passengers rate airlines on customer service, comfort of seating, quality of food, lounges and cabin crew. Air New Zealand overtook Qantas to become the best rated airline in the Australia/Pacific region, climbing from eighth last year to fifth this year. Last year's top airline, Cathay Pacific slipped back to fourth place, while Singapore maintained its spot as the number two airline. Asiana ranked third last year. Skytrax chairman Edward Plaisted praised the airline's commitment to customer service. “Asiana Airlines are clearly meeting and exceeding their customers' expectations,” he said. Asian airlines dominated the award categories, with the full service airlines joined by AirAsia winning the Best Low-Cost Airline award and Garuda Indonesia picking up the Most Improved award. Qantas took out two awards for its premium economy class – Best Premium Economy and Best Premium Economy Seat. Virgin Blue also received an award for best low-cost carrier in the Australia/Pacific region. The final top 10 ranking in the awards were: 1. Asiana Airlines 2. Singapore Airlines 3. Qatar Airways 4. Cathay Pacific 5. Air New Zealand 6. Etihad Airways 7. Qantas Airways 8. Emirates 9. Thai Airways 10. Malaysia Airlines Other awards announced included: Best Low-Cost Airline Worldwide AirAsia Most Improved Airline Garuda Indonesia Best Cabin Staff Singapore Airlines Best Inflight Entertainment Emirates Best Airport Services Thai Airways Best Economy Class Malaysia Airlines Best Premium Economy Class Qantas Best Business Class Qatar Airways Best First Class Etihad Airways Best Airline: Transatlantic Virgin Atlantic Best Airline: Transpacific Cathay Pacific Best Airline: Australia/Pacific Air New Zealand Best Airline: Europ Lufthansa Best Airline: India/Central Asia Kingfisher Airlines Best Airline: Middle East Qatar Airways Best Airline: North America Air Canada Best Airline: South East Asia Singapore Airlines Best Airline Lounge - Business Class Virgin Atlantic Best Airline Lounge - First Class Thai Airways Best Airline Seat - Business Class Singapore Airlines Best Airline Seat - Economy Class Kingfisher Airlines Best Airline Seat - First Class Etihad Airways Best Airline Seat - Premium Economy Class Qantas Airways Best Low-Cost Airline Australia/Pacific Virgin Blue Best Onboard Catering - Business Class Qatar Airways Best Onboard Catering - Economy Class Turkish Airlines Best Onboard Catering - First Class Etihad Airways |
GULP:eek:
Prepare for the internal Public Floggings and finger pointing. "Oh......its the Cabin Crews' fault.....tooo many gays !" Aw.......its the Pilots fault-landings are too hard !" Gosh......its the Engineers fault......aircraft breaking down all the time "! Man.....its those hairy blokes that drive the tugs and wave to the aircraft on the ramp........they look too messy !" Manuel....another VB and packet of chips please :( |
John, As the previous post puts it succinctly, you can't expect anything more except contempt form a person allegedly employed in customer service. Addressing the world with''where the bloody hell are you''shows what the Australian way of customer service is all about. "Where the bloody hell are ya?" (note the use of "ya"...) is Australian for "Wish you were here." Sadly, it does not translate into any form of English. And the highly-paid advertising agency should have known that. As an advertising slogan, it's like offering Vegemite to an American: amusing, but we really shouldn't do it... I can only assume that Asiana and Air New Zealand got where they are through good management, appropriate investment, and bloody hard work. My experience with Qantas and Jetstar leads me to suspect than a little more of the first two would produce a similar result :rolleyes: And who "moved" this thread? This is not a Dunnunder story; the Skytrax Award was International, last time I looked... :confused: Cheers |
I have to agree that Asiana do the 'airline travel' thing pretty well. :ok:
As to And who "moved" this thread? CC |
Oh......its the Cabin Crews' fault.....tooo many gays ! |
direct.no.speed comments No mention of the Jetstar experience I note. |
C'mon this is irrelevant, we all know that QF cabin crew are world leaders in safety not service thats why they get paid so well.
All those other airlines are are using inflight butlers not safety personnel! One day Skytrax will realise this and create the worlds safest airline award or should that be the worlds most experienced airline award?! |
I needed a good laugh
|
No mention of the Jetstar experience I note. They spend millions on tv commercials advertising they have won these awards. Blah Blah Blah...:= |
If you listen to the BS that VB spin to their staff ..."we are not a low cost carrier we are a new world carrier that value adds for our guests".
Riiiiggghtt.:yuk: |
Pushing back in Sydney on the way to Seoul, I was astonished to see several large, hairy Australian ground-crew lined up waving the flight off. It happened again, all the way to Seattle, and back... |
From my experience as an SLF this award is very well-deserved. Pushing back in Sydney on the way to Seoul, I was astonished to see several large, hairy Australian ground-crew lined up waving the flight off. It happened again, all the way to Seattle, and back... |
Never heard of Asiana Airlines ?
|
Profits
Awards dont translate into profits
|
The head of CASA once said that CASA must be doing their job well and quoted wawrds won by Ansett to prove it.
A few weeks later he shut Ansett down as he said they were unsafe. |
.....good point Bushy.
How the hell does Garuda win......MOST IMPROVED. IMPROVED from WHAT to WHAT ???:confused: From Bunny Hopping at 500kph to Greasing it in.:rolleyes: This award is a hollow marketing sham. |
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