PAX get angry at YPPH
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PAX get angry at YPPH
Just heard on morning radio that passengers have been getting a little unruly at Qantas domestic in Perth because of a delayed departure to Melbourne. Probably the Victorian pax causing all the trouble.
Apparently AFP called in to clear the terminal.
Apparently AFP called in to clear the terminal.
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From WAtoday.com.au:
Police called in after passengers groundedNatasha Povey
July 10, 2009 - 9:35AM
Police have been called in to quell angry crowds forced to wait more than seven hours for a flight at Perth Domestic Airport.
Around 100 people were reported swelling around the Qantas flight desk after QF 648, which was due to depart at 12.10am today, had still not left by 6.30am.
The flight has now been cancelled. After affected passengers refused to go home, they were reportedly placed on a Virgin Blue flight at 10am to Melbourne via Sydney.
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Were you affected? Call 9220 1560 or email: [email protected]
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The Qantas Airbus A330-200 aircraft landed safely from Sydney last night and was due to refuel and fly to Melbourne.
John, a passenger on the plane, said the flight was finally cancelled after the plane sat on the tarmac for the whole night.
"(Qantas) kept changing the time - departing at 1.00, 1.20, 2.00, 2.15 and when we asked them what was going on, they said it was out of their hands," he told WAtoday.com.au.
"One family had spent $28,000 to take their kids skiing at Mt Buller, but that ain't gonna happen.
"So there were some pretty upset people."
He said Qantas handled the situation poorly, with very little communication to passengers explaining the situation.
"There were 10, 20, 50, then 80 people at the (customer services) desk," John said.
"Some were yelling, and then the police were called and diffused it."
Passengers had been told the plane, which was struck by lightning on its approach to Perth, had been deemed unsafe to fly.
After waiting for the flight all night, passengers were this morning instructed to collect their baggage and go home.
A statement from Qantas confirmed the plane was struck by lightning shortly before arriving in Perth last night.
"Following a strike, a series of mandatory inspections are required before the aircraft can be cleared to resume service. These are currently being carried out by our engineers," Qantas spokesman Joe Aston said.
"We apologise for the inconvenience to our customers but our priority is always safety before schedule."
July 10, 2009 - 9:35AM
Police have been called in to quell angry crowds forced to wait more than seven hours for a flight at Perth Domestic Airport.
Around 100 people were reported swelling around the Qantas flight desk after QF 648, which was due to depart at 12.10am today, had still not left by 6.30am.
The flight has now been cancelled. After affected passengers refused to go home, they were reportedly placed on a Virgin Blue flight at 10am to Melbourne via Sydney.
---------------------
Were you affected? Call 9220 1560 or email: [email protected]
---------------------
The Qantas Airbus A330-200 aircraft landed safely from Sydney last night and was due to refuel and fly to Melbourne.
John, a passenger on the plane, said the flight was finally cancelled after the plane sat on the tarmac for the whole night.
"(Qantas) kept changing the time - departing at 1.00, 1.20, 2.00, 2.15 and when we asked them what was going on, they said it was out of their hands," he told WAtoday.com.au.
"One family had spent $28,000 to take their kids skiing at Mt Buller, but that ain't gonna happen.
"So there were some pretty upset people."
He said Qantas handled the situation poorly, with very little communication to passengers explaining the situation.
"There were 10, 20, 50, then 80 people at the (customer services) desk," John said.
"Some were yelling, and then the police were called and diffused it."
Passengers had been told the plane, which was struck by lightning on its approach to Perth, had been deemed unsafe to fly.
After waiting for the flight all night, passengers were this morning instructed to collect their baggage and go home.
A statement from Qantas confirmed the plane was struck by lightning shortly before arriving in Perth last night.
"Following a strike, a series of mandatory inspections are required before the aircraft can be cleared to resume service. These are currently being carried out by our engineers," Qantas spokesman Joe Aston said.
"We apologise for the inconvenience to our customers but our priority is always safety before schedule."
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Perth and Qantas
The people in Perth have a right to get angry.
The domestic airport is crap and way over capacity.
A decision to upgrade the facility should have been made ten years ago.
Its appalling.
Perthians have also had to endure the maintenance problems associated with the 747-300.
The poor groundstaff at the airport are incredibly under resourced and under enormous stress daily.
It can get ugly..and often does.
Again the focus is on costs not customers
The domestic airport is crap and way over capacity.
A decision to upgrade the facility should have been made ten years ago.
Its appalling.
Perthians have also had to endure the maintenance problems associated with the 747-300.
The poor groundstaff at the airport are incredibly under resourced and under enormous stress daily.
It can get ugly..and often does.
Again the focus is on costs not customers
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Not surprised that the lightning inspection wasn't done last night. Big storm in Perth last night with lots of lightning - not the time to be up in the cherry picker! I'm wondering why the DMM on duty didn't "can it" earlier (due to the weather). Cherry pickers are bloody good lightning rods.
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AFP calms stranded Qantas passengers
Article on ABC New Web Site Here - AFP calms stranded Qantas passengers - ABC News (Australian Broadcasting Corporation)
Interesting pro Qantas comments from the public at the end of the article.
M
Interesting pro Qantas comments from the public at the end of the article.
M
i would be pissed too!
QF have excess aircraft at the Jetbase most days at the moment. Surely some up and coming management could have made a decision to send a spare 330 to perth to save the company from another grilling from the state of WA
6PR reporting that pax will be loaded onto a VIRGIN acft - apparently on cross hire (?) - for an afternoon departure - possibly around 2.30pm local or so....
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Riot? Saw the footage on TV this morning of what looked like people standing in an orderly queue. Is Perth that sleepy that this is what qualifies as a riot?
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Those pathetic "Airline" and "Airport" programs have allot to answer for.
What do these 'passengers' want, get on an aircraft that has been struck by lightning before it is checked and deemed safe. Do they expect an airline to have spare aircraft lying around at every port just in case. Do they expect there to be reserve crews sitting around at every airport as well.
Me, me, me, me, that seems to be all we ever hear from passengers expecting a champagne service but only want to pay $29 or so.
That strange sound you hear as the automatic doors open at the entrance to the terminal is not the door mechanism, it's an electronic sucker, sucking out the passengers brains as they enter.
What do these 'passengers' want, get on an aircraft that has been struck by lightning before it is checked and deemed safe. Do they expect an airline to have spare aircraft lying around at every port just in case. Do they expect there to be reserve crews sitting around at every airport as well.
Me, me, me, me, that seems to be all we ever hear from passengers expecting a champagne service but only want to pay $29 or so.
That strange sound you hear as the automatic doors open at the entrance to the terminal is not the door mechanism, it's an electronic sucker, sucking out the passengers brains as they enter.
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Load the whingers on board, tell them the A/C is unserviceable, but due to their complaining we will go anyway, however there is a few questions we need to ask first. (1) can you swim, (2) if we have to find a alternate airport are you prepared to share rooms, (3) due to electrical problems there will be no hot meals served, still want to go??? didn't think so. Just another example of society breakdown. It has always been widely accepted in past years that these things happen, nobodys fault, but in past years PAX may grumble but still accept the situation, now somehow you have to find a stray aircraft that is not doing anything at that moment to take these precious people to their destination immediately, as a previous posting said so correctly, ME ME ME! Bollocks!
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unruly pax
I hope that some of the comments posted here were tongue in cheek otherwise it shows just why the pax were revolting!
Midnight departure and then told eventually at 6.30am to take your bags and bugger off!??!
I couldn't care less if the flight was a dollar, you inform your paying customers immediately of any delays and their expected duration.
Jesus, I would be spitting chips after a 6+ hour delay only to be told to go home at the end of it.
Sp teresa and tipsy, I hope you were joking, those are the people that pay your salaries you are slagging off.
Perhaps we should let market forces decide and put you guys out of our misery?
Midnight departure and then told eventually at 6.30am to take your bags and bugger off!??!
I couldn't care less if the flight was a dollar, you inform your paying customers immediately of any delays and their expected duration.
Jesus, I would be spitting chips after a 6+ hour delay only to be told to go home at the end of it.
Sp teresa and tipsy, I hope you were joking, those are the people that pay your salaries you are slagging off.
Perhaps we should let market forces decide and put you guys out of our misery?
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Info from the Townsville refueller...
An alternative aircraft swap was suggested approximately 15 mins following the aircraft arrival, and not considered viable due crewing availability and restrictions.
Inital rescheduled departure time was 0330hrs local time. QANTAS Engineers completed post lightning strike inspections, tests and damage assessment at approximately 0400hrs.
Damage was determined beyond serviceable limits in consultation with structural engineers in Sydney at 0430hrs. Flight cancelled...
I take my hat off to the engineers out in the elements last night endeavoring to ensure a safe departure, and minimise schedule interruption.. You can't win them all fella's...
An alternative aircraft swap was suggested approximately 15 mins following the aircraft arrival, and not considered viable due crewing availability and restrictions.
Inital rescheduled departure time was 0330hrs local time. QANTAS Engineers completed post lightning strike inspections, tests and damage assessment at approximately 0400hrs.
Damage was determined beyond serviceable limits in consultation with structural engineers in Sydney at 0430hrs. Flight cancelled...
I take my hat off to the engineers out in the elements last night endeavoring to ensure a safe departure, and minimise schedule interruption.. You can't win them all fella's...
Last edited by Black Hands; 11th Jul 2009 at 03:14.
Many, such as packrat, fail to understand that the Qantas terminal is Qantas' responsibility to maintain and upgrade. The mods currently underway shall improve the existing situation greatly. Seems the situation here was not the terminal but the way in which the delay was handled.