Tiger Delays And On Time Performance?
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Tiger Delays And On Time Performance?
Just been watching on the TV News reports of some huge recent delays, particularly out of Melbourne and the Gold Coast, showed some very disgruntled passengers complaining about the delays and service in general.
They were infering that you will always get these problems more with discount Carriers.
Does anyone have any idea just how Tiger's on time performance is?
Is it much worse, as they were saying on the News, than Qantas and VB?
Or is it similar to the others and these are just a couple of isolated incidents?
They were infering that you will always get these problems more with discount Carriers.
Does anyone have any idea just how Tiger's on time performance is?
Is it much worse, as they were saying on the News, than Qantas and VB?
Or is it similar to the others and these are just a couple of isolated incidents?
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Yes, I do know that.
As I said there was a news story tonight that painted them in a very bad light, I was just asking the question here to find out if it was basically true, or a beat up?
As I said there was a news story tonight that painted them in a very bad light, I was just asking the question here to find out if it was basically true, or a beat up?
Evertonian
Such a sad & sorry state of affairs in Oz nowadays. People pay for a Barina & expect a Statesman Caprice!
How do they expect these LCC's to afford to offer fares like these?
Bluddy ferals...stick to the buses!
How do they expect these LCC's to afford to offer fares like these?
Bluddy ferals...stick to the buses!
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If what was reported is true than I think it is very poor form from tiger....
There were familys who had flew to the Gold Coast for a holiday and had their flights cancelled, they recieved a full refund ($40) and told to find their own way home....no accom or rebooking on other flights....
If this is the case i don't see them hanging around for too long....
Anyway, just my thoughts!!
There were familys who had flew to the Gold Coast for a holiday and had their flights cancelled, they recieved a full refund ($40) and told to find their own way home....no accom or rebooking on other flights....
If this is the case i don't see them hanging around for too long....
Anyway, just my thoughts!!
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Give them a go...
http://www.pprune.org/forums/showthread.php?t=161566
http://www.pprune.org/forums/showthread.php?t=203395
http://www.pprune.org/forums/showthread.php?t=277863
We all have our bad days...
K
http://www.pprune.org/forums/showthread.php?t=161566
http://www.pprune.org/forums/showthread.php?t=203395
http://www.pprune.org/forums/showthread.php?t=277863
We all have our bad days...
K
I don't think the inference was that LCCs will have more delays and cancellations, more that LCCs do not have the same kind of after sales service as more expensive airlines. So if your flight gets cancelled you'll be held to the terms of the ticket, wich is basically that you get a refund of your (very cheap) fair and nothing more.
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The fact of the matter is that if you have a startup carrier, and I do not care what the label is on the aeroplane, with a limited fleet that is on full utilisation any breakdown or lack of crew is going to cause tears.
There is no fallback. With a LCC you have rules and conditions that are layed down on the documentation you agree to at the time of purchase. Less than 1% would be aware of those conditions despite the fact that they ticked the box saying they acknowleged them.
Tiger have however stated that they are reaccommodating clients on other airlines where they are able to ex OOL, which is more than is generally offered by DJ or JQ so at least they appear to be having a go. End of schoolies will be complicating things.
Unfortunately if you buy a duck then you should not expect a pheasant, but this one appears to be trying to emulate a pheasant at least.
Cantstandya - the ones that paid $40 had all the conditions laid out in front of them and I am sure none of them read them.
Some things were never meant to fly.
Best regards all,
EWL
There is no fallback. With a LCC you have rules and conditions that are layed down on the documentation you agree to at the time of purchase. Less than 1% would be aware of those conditions despite the fact that they ticked the box saying they acknowleged them.
Tiger have however stated that they are reaccommodating clients on other airlines where they are able to ex OOL, which is more than is generally offered by DJ or JQ so at least they appear to be having a go. End of schoolies will be complicating things.
Unfortunately if you buy a duck then you should not expect a pheasant, but this one appears to be trying to emulate a pheasant at least.
Cantstandya - the ones that paid $40 had all the conditions laid out in front of them and I am sure none of them read them.
Some things were never meant to fly.
Best regards all,
EWL
Evertonian
May be these 'disgruntle' pax are ring-ins from the competition deliberately planted on board these flights to complain?
Hey Loco Bloko. Does the internet reduce the amount of Bogonvillians coming through your door???
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Hi Buster.
The web has not helped us out at all.
We have heaps of people booking all the budget carriers despite the fact we do not do a lot of local advertising. Do not mind doing it and just charge $10 per passenger sector up to a cap of $40 per passenger.
The distressing thing is the number of calls we get from rock apes who cannot figure out the difference between Jetset and Jetstar and as we field all Jetset calls from Tasmania, we cop the lot.
Missing baggage, missing passengers, failed connections - the works, You tell people they have called Jetset and want Jetstar and they argue with you.
Around 10% can be turned into bookings, but overall it is just costing us on 1800 and 13 number calls.
Wings over the Housing Commission does not really work for us.
Best all and good to see you Buster
EWL
The web has not helped us out at all.
We have heaps of people booking all the budget carriers despite the fact we do not do a lot of local advertising. Do not mind doing it and just charge $10 per passenger sector up to a cap of $40 per passenger.
The distressing thing is the number of calls we get from rock apes who cannot figure out the difference between Jetset and Jetstar and as we field all Jetset calls from Tasmania, we cop the lot.
Missing baggage, missing passengers, failed connections - the works, You tell people they have called Jetset and want Jetstar and they argue with you.
Around 10% can be turned into bookings, but overall it is just costing us on 1800 and 13 number calls.
Wings over the Housing Commission does not really work for us.
Best all and good to see you Buster
EWL
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"There is no fallback. With a LCC you have rules and conditions that are layed down on the documentation you agree to at the time of purchase. Less than 1% would be aware of those conditions despite the fact that they ticked the box saying they acknowleged them.
Tiger have however stated that they are reaccommodating clients on other airlines where they are able to ex OOL, which is more than is generally offered by DJ or JQ so at least they appear to be having a go. End of schoolies will be complicating things.
Unfortunately if you buy a duck then you should not expect a pheasant, but this one appears to be trying to emulate a pheasant at least.
Cantstandya - the ones that paid $40 had all the conditions laid out in front of them and I am sure none of them read them.
Some things were never meant to fly."
Ok, so Tiger can do it their way, or have Consumer Affairs rules imposed on them. If they stick to the letter of their contract, they can have the coverage on TV news, front page headlines and questions in Parliament. You can read the posts about Globespan in the Airlines thread to see publicity that no airline wants.
Some day, someone will go to a comsumer affairs tribunal, who will say that a $40 refund is not good enough. State Governments will change laws to that there is a Duty of Care. If the airline cannot provide the service, it will be the airline's problem to get the people home somehow, if they have already started the journey. Nowadays Ryanair will offer passengers a choice of next flight, which may be six days away, or a bus now which will take 24 hours to get home. If Tiger does not mind being on the front page of the Papers, that is the way to treat people.
So, Tiger realises this and they are putting people on other airline flights. The advantage of having a rich parent. It does show that they know that the way they treat people when things go wrong is what people will remember.
(If an airline does let you down like this, when the airline is not big enough to stand the cost of paying to get you home, would travel insurance cover the cost of getting yourself home, when airline fails to carry you?)
Tiger have however stated that they are reaccommodating clients on other airlines where they are able to ex OOL, which is more than is generally offered by DJ or JQ so at least they appear to be having a go. End of schoolies will be complicating things.
Unfortunately if you buy a duck then you should not expect a pheasant, but this one appears to be trying to emulate a pheasant at least.
Cantstandya - the ones that paid $40 had all the conditions laid out in front of them and I am sure none of them read them.
Some things were never meant to fly."
Ok, so Tiger can do it their way, or have Consumer Affairs rules imposed on them. If they stick to the letter of their contract, they can have the coverage on TV news, front page headlines and questions in Parliament. You can read the posts about Globespan in the Airlines thread to see publicity that no airline wants.
Some day, someone will go to a comsumer affairs tribunal, who will say that a $40 refund is not good enough. State Governments will change laws to that there is a Duty of Care. If the airline cannot provide the service, it will be the airline's problem to get the people home somehow, if they have already started the journey. Nowadays Ryanair will offer passengers a choice of next flight, which may be six days away, or a bus now which will take 24 hours to get home. If Tiger does not mind being on the front page of the Papers, that is the way to treat people.
So, Tiger realises this and they are putting people on other airline flights. The advantage of having a rich parent. It does show that they know that the way they treat people when things go wrong is what people will remember.
(If an airline does let you down like this, when the airline is not big enough to stand the cost of paying to get you home, would travel insurance cover the cost of getting yourself home, when airline fails to carry you?)
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What a joke?
From todays YMML Herald-Sun
Is this outfit slacker than Jokestar? Why 45 minutes, and whoever suggested a two hour check in for a domestic flight?
I agree that punctuality assists profitability but why do LCC's insist on such early check-ins? Do the the check-in chicks also clean the aircraft, oversee boarding, prepare/file the flight plan/loadsheet, empty the dunnies, refuel and everything else that's required for a departure?
"It's 45 minutes for a reason and that's to keep our planes as on-time as possible so fares can be kept low," Mr Hobbs said.
"People who miss the deadline even by a few minutes are denying other passengers from on-time departure."
Mr Hobbs said Tiger was showing some flexibility, but he urged travellers to check in two hours before departure.
"People who miss the deadline even by a few minutes are denying other passengers from on-time departure."
Mr Hobbs said Tiger was showing some flexibility, but he urged travellers to check in two hours before departure.
I agree that punctuality assists profitability but why do LCC's insist on such early check-ins? Do the the check-in chicks also clean the aircraft, oversee boarding, prepare/file the flight plan/loadsheet, empty the dunnies, refuel and everything else that's required for a departure?
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More.......
From the Gold Coast paper today
A bit of open honesty on Tiger's part would surely be welcomed by consumers. They must not forget that they are in Australia rather than the Lyin' City and are dealing with Australians who expect much more from service providers thanmostly compliant Asians who have little by way of expectation.
Grounded Tiger, unhidden anger
08Dec07
IT spoiled their holidays and now Tiger Airways is not even sure if it will fully compensate the passengers it stranded on the Gold Coast.
About 170 people were marooned at Gold Coast Airport on Thursday after their flight was cancelled about 5pm.
They had initially being told their 3.25pm flight from Coolangatta to Melbourne had been delayed. An earlier flight from Melbourne to the Gold Coast was also cancelled.
Tiger, owned by Singapore Airlines, blamed mysterious 'operational constraints', refusing to elaborate.
Those booked on the cancelled flight to Melbourne were forced to book expensive last minute seats aboard other flights and, in many cases, look for another night's accommodation at their own cost.
Tiger Airways' head of corporate communications, Matt Hobbs, yesterday said the airline had offered to refund fares -- as little as $100 -- to all passengers affected by the cancellations.
But he said Tiger would not cover accommodation costs and might not pay for those who were forced to book other flights at a cost of up to $350 a seat.
"We're not refunding people's accommodation. It's quite clear on our website that you can take the option of travel insurance. It's very cost effective," he said.
Mr Hobbs said he believed everyone affected by the cancellations had made it to their destinations today.
He declined to shed light on the cause of the cancellations.
"There was an operational issue. We don't go into detail about those," he said.
"It wasn't a mechanical issue. Hundreds of flights a year across Australia get cancelled from all carriers.
"It's not unusual, unfortunately, in aviation but when it does happen Tiger will facilitate getting people to their destination as quickly as possible."
Peter Richmond, from central Victoria, who was stranded with his wife and daughter, said he was relieved to be home.
Mr Richmond received a phone call shortly before he was supposed to board the flight on Thursday afternoon, to say his father was in hospital after a heart attack.
"We went to see him and he's okay but they are keeping him in hospital for a few more days," he said.
Mr Richmond said the whole Tiger debacle had cost him $1700.
"My wife and I missed a day's wages. We had to pay for another night of accommodation and $1100 up front for flights with Virgin to get home.
"We didn't have $1100 in our bank account so we had to ask family to pull together funds to get us home and now Tiger have told us we won't be getting it back for a month," he said.
Melbourne man Michael Christodoulou who was booked on the cancelled flight with his wife and two young children, said the incident had soured his Gold Coast holiday.
"We had to find accommodation -- that was hard at 10 at night. We knew about 5pm that it was cancelled but we had to stick around and try to get another flight," said Mr Christodoulou, who was yesterday booked on a Tiger flight.
"I've been to the Gold Coast plenty of times but this has been the worst," he said. "They wouldn't charter a plane. There were 170 stranded. I had two kids who were crook."
Mr Christodoulou estimated he had been forced to spend $300 on accommodation.
"I was supposed to go back today to work. I won't go back until Sunday. I'll lose about four days' wages, that's about $400."
Gold Coast Combined Chamber of Commerce president John Preston was dropping friends off at the Tiger terminal when the delay announcement was made.
He said the manner in which passengers were handled by Tiger staff put a bad light on the Coast.
"It was just disgusting the way they were treating the people," said Mr Preston.
08Dec07
IT spoiled their holidays and now Tiger Airways is not even sure if it will fully compensate the passengers it stranded on the Gold Coast.
About 170 people were marooned at Gold Coast Airport on Thursday after their flight was cancelled about 5pm.
They had initially being told their 3.25pm flight from Coolangatta to Melbourne had been delayed. An earlier flight from Melbourne to the Gold Coast was also cancelled.
Tiger, owned by Singapore Airlines, blamed mysterious 'operational constraints', refusing to elaborate.
Those booked on the cancelled flight to Melbourne were forced to book expensive last minute seats aboard other flights and, in many cases, look for another night's accommodation at their own cost.
Tiger Airways' head of corporate communications, Matt Hobbs, yesterday said the airline had offered to refund fares -- as little as $100 -- to all passengers affected by the cancellations.
But he said Tiger would not cover accommodation costs and might not pay for those who were forced to book other flights at a cost of up to $350 a seat.
"We're not refunding people's accommodation. It's quite clear on our website that you can take the option of travel insurance. It's very cost effective," he said.
Mr Hobbs said he believed everyone affected by the cancellations had made it to their destinations today.
He declined to shed light on the cause of the cancellations.
"There was an operational issue. We don't go into detail about those," he said.
"It wasn't a mechanical issue. Hundreds of flights a year across Australia get cancelled from all carriers.
"It's not unusual, unfortunately, in aviation but when it does happen Tiger will facilitate getting people to their destination as quickly as possible."
Peter Richmond, from central Victoria, who was stranded with his wife and daughter, said he was relieved to be home.
Mr Richmond received a phone call shortly before he was supposed to board the flight on Thursday afternoon, to say his father was in hospital after a heart attack.
"We went to see him and he's okay but they are keeping him in hospital for a few more days," he said.
Mr Richmond said the whole Tiger debacle had cost him $1700.
"My wife and I missed a day's wages. We had to pay for another night of accommodation and $1100 up front for flights with Virgin to get home.
"We didn't have $1100 in our bank account so we had to ask family to pull together funds to get us home and now Tiger have told us we won't be getting it back for a month," he said.
Melbourne man Michael Christodoulou who was booked on the cancelled flight with his wife and two young children, said the incident had soured his Gold Coast holiday.
"We had to find accommodation -- that was hard at 10 at night. We knew about 5pm that it was cancelled but we had to stick around and try to get another flight," said Mr Christodoulou, who was yesterday booked on a Tiger flight.
"I've been to the Gold Coast plenty of times but this has been the worst," he said. "They wouldn't charter a plane. There were 170 stranded. I had two kids who were crook."
Mr Christodoulou estimated he had been forced to spend $300 on accommodation.
"I was supposed to go back today to work. I won't go back until Sunday. I'll lose about four days' wages, that's about $400."
Gold Coast Combined Chamber of Commerce president John Preston was dropping friends off at the Tiger terminal when the delay announcement was made.
He said the manner in which passengers were handled by Tiger staff put a bad light on the Coast.
"It was just disgusting the way they were treating the people," said Mr Preston.
ACA had a pearler of a story bemoaning the "awful treatment" these people received. people just don't bother to read the T&C's at time of purchase and then expect red carpet treatment when things go wrong...
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"In the event that your Tiger Airways flight is cancelled we will reschedule you free of charge to the next available Tiger Airways flight.
Tiger Airways does not compensate, reimburse or provide tickets for travel on other airlines and takes no responsibility whatsoever should a cancellation cause you to misconnect to another flight.
If your flight is rescheduled before the date of travel, so as to depart more than four hours before or after the original departure time then you will be entitled to a travel credit or full refund of the unused part of your reservation if the alternative flight/s offered are not acceptable to you and you do not wish to travel. Providing you notify Tiger Airways more than 4 hours prior to the Scheduled Departure Time of your flight.
Tiger Airways does not provide meal vouchers or hotel accommodation for flights which are delayed or cancelled. We recommend that all passengers ensure that they have suitable private travel insurance cover in force to cover such eventualities."
"Trip Cancellation & Interruption
Tiger Purrtection Travel Insurance Policy will pay you back the non-refundable portion of your Tiger Airways fare if you need to cancel or cut your trip short due to valid insurable reasons such as death, injury or serious sickness in the family.
Tiger Flight Delay
Tiger Purrtection Travel Insurance Policy will provide you with financial compensation for time lost due to a Tiger Airways flight delay up to a given period."
My reading of the Tiger Travel Insurance Policy cannot see anything specific about what happens if Tiger cancels the flight, or delays the flight overnight. The Cancellation Policy is there in case YOU cancel the trip. In any case, if they do cover a plane cancellation, you have to fill in a claim form and get the money back from the insurance company. If you have spent all your holiday money you will be borrowing from a friend.
Tiger Airways does not compensate, reimburse or provide tickets for travel on other airlines and takes no responsibility whatsoever should a cancellation cause you to misconnect to another flight.
If your flight is rescheduled before the date of travel, so as to depart more than four hours before or after the original departure time then you will be entitled to a travel credit or full refund of the unused part of your reservation if the alternative flight/s offered are not acceptable to you and you do not wish to travel. Providing you notify Tiger Airways more than 4 hours prior to the Scheduled Departure Time of your flight.
Tiger Airways does not provide meal vouchers or hotel accommodation for flights which are delayed or cancelled. We recommend that all passengers ensure that they have suitable private travel insurance cover in force to cover such eventualities."
"Trip Cancellation & Interruption
Tiger Purrtection Travel Insurance Policy will pay you back the non-refundable portion of your Tiger Airways fare if you need to cancel or cut your trip short due to valid insurable reasons such as death, injury or serious sickness in the family.
Tiger Flight Delay
Tiger Purrtection Travel Insurance Policy will provide you with financial compensation for time lost due to a Tiger Airways flight delay up to a given period."
My reading of the Tiger Travel Insurance Policy cannot see anything specific about what happens if Tiger cancels the flight, or delays the flight overnight. The Cancellation Policy is there in case YOU cancel the trip. In any case, if they do cover a plane cancellation, you have to fill in a claim form and get the money back from the insurance company. If you have spent all your holiday money you will be borrowing from a friend.
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This is what Ryanair has to do when they cancel a flight. Notice the difference in bold. They can still get away with it if they say the flight is cancelled for reasons beyond Ryanair's control. But an airline would never lie to its customers.
Flight cancellations and schedule changes
* If your flight is cancelled or before the date of travel, is rescheduled so as to depart more than three hours before or after the original departure time then you will be entitled to a travel credit or full refund of all monies paid if the alternative flight/s offered are not suitable to you and you do not travel.
* Ryanair does not provide monetary compensation under Article 7 of EU Regulation 261/2004 for flights which are delayed or cancelled for reasons beyond Ryanair’s control (extraordinary circumstances). You may therefore wish to ensure that you have suitable private insurance cover in force to cover such eventualities. Your rights under EU Regulation 261/2004 are unaffected, so in the case of denied boarding, flight cancellation or a delay in excess of two hours you will be provided with a written notice setting out the rules for compensation and assistance in line with such Regulation.
* Passengers who book well in advance should re-check their outward/return flight timings on www.ryanair.com or with a Ryanair reservations centre between 24 and 72 hours prior to departure.
Flight cancellations and schedule changes
* If your flight is cancelled or before the date of travel, is rescheduled so as to depart more than three hours before or after the original departure time then you will be entitled to a travel credit or full refund of all monies paid if the alternative flight/s offered are not suitable to you and you do not travel.
* Ryanair does not provide monetary compensation under Article 7 of EU Regulation 261/2004 for flights which are delayed or cancelled for reasons beyond Ryanair’s control (extraordinary circumstances). You may therefore wish to ensure that you have suitable private insurance cover in force to cover such eventualities. Your rights under EU Regulation 261/2004 are unaffected, so in the case of denied boarding, flight cancellation or a delay in excess of two hours you will be provided with a written notice setting out the rules for compensation and assistance in line with such Regulation.
* Passengers who book well in advance should re-check their outward/return flight timings on www.ryanair.com or with a Ryanair reservations centre between 24 and 72 hours prior to departure.