Hi Buster.
The web has not helped us out at all.
We have heaps of people booking all the budget carriers despite the fact we do not do a lot of local advertising. Do not mind doing it and just charge $10 per passenger sector up to a cap of $40 per passenger.
The distressing thing is the number of calls we get from rock apes who cannot figure out the difference between Jetset and Jetstar and as we field all Jetset calls from Tasmania, we cop the lot.
Missing baggage, missing passengers, failed connections - the works, You tell people they have called Jetset and want Jetstar and they argue with you.
Around 10% can be turned into bookings, but overall it is just costing us on 1800 and 13 number calls.
Wings over the Housing Commission does not really work for us.
Best all and good to see you Buster
EWL