QF LH Amenity Kit Fiasco !
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The lunch boxes were canned a few months ago and they went back to the old kits.
The last couple of flights I have done have had the revised new product which is back to a bag which contains all the items (including the tupperware), except shaving gear I think, which is on request.
That cockup, along with the j/c saucers that don't stack beyond 3 high, are an embarrassment.
The last couple of flights I have done have had the revised new product which is back to a bag which contains all the items (including the tupperware), except shaving gear I think, which is on request.
That cockup, along with the j/c saucers that don't stack beyond 3 high, are an embarrassment.
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Firstly,when you give someone a gift you are indicating what you think of them.
In a service industry when you are trying to achieve not only repeat business but also increased business by word of mouth you are shooting yourself in the foot with things like this.
With the reliability or should I say non reliability of the IFE this is the icing on the cake to our so called premium passengers.
Additionally, as Twiggs has said the new J/C crockery should never have been approved.
The cutlery as well is like something that you would find in a picnic set.The new 'improved' trays fall through to the bottom of the cart if you put any weight on them and the new non slip trays are only non slip if they are not wet.Now,if you are carrying drinks you can guess what happens.
This is not only an embarrassment but a significant act of stupidity.Who in the office signed off on these new 'improvements'
Surfside you are right about one thing and that is a certain boss has the hide of a bull elephant.
In a service industry when you are trying to achieve not only repeat business but also increased business by word of mouth you are shooting yourself in the foot with things like this.
With the reliability or should I say non reliability of the IFE this is the icing on the cake to our so called premium passengers.
Additionally, as Twiggs has said the new J/C crockery should never have been approved.
The cutlery as well is like something that you would find in a picnic set.The new 'improved' trays fall through to the bottom of the cart if you put any weight on them and the new non slip trays are only non slip if they are not wet.Now,if you are carrying drinks you can guess what happens.
This is not only an embarrassment but a significant act of stupidity.Who in the office signed off on these new 'improvements'
Surfside you are right about one thing and that is a certain boss has the hide of a bull elephant.
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RedTBar not disagreeing with your sentiments for one moment but the amenity pack is/was not intended as a gift but as an, well, amenity to make your flight more pleasurable by providing the ability to shave, freshen up and relieve you of the bother of having to pack the nic nacs, which would now probably get confiscated at screening anyhow. Some airlines do it better than others, but one way or another you can bet you are someone is paying for it.
Hence it seems the Coles/Woolies version apparently trialed by QF as a cost saving effort.
I still have quite a collection of quite large bottles of Hermes shaving lotion, after shave and so on from the days when British World was king of the kids.
Hence it seems the Coles/Woolies version apparently trialed by QF as a cost saving effort.
I still have quite a collection of quite large bottles of Hermes shaving lotion, after shave and so on from the days when British World was king of the kids.
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Anyone else thought it kind of ironic that around the time the new LAGS (
) rules were introduced - which result in most tubes of toothpaste being stolen by "security" - that QF decides to REMOVE toothpaste from the amenity kits!?!?
What a shambles
) rules were introduced - which result in most tubes of toothpaste being stolen by "security" - that QF decides to REMOVE toothpaste from the amenity kits!?!?What a shambles
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When the 747 first entered service, there was electric razors fitted at the door 5 partition of economy. You had to request the use of it if you didn't bring a shave kit.
God, how we're leapt forward!!
God, how we're leapt forward!!
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Stubby,
These days mate, you're spot on. If GD thought he could get away with not giving out any kits, in any travel class, he'd do it.
Then with the $$$ saved, he could get a new Beemer every 3 months, rather than 6!
These days mate, you're spot on. If GD thought he could get away with not giving out any kits, in any travel class, he'd do it.
Then with the $$$ saved, he could get a new Beemer every 3 months, rather than 6!
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Then with the $$$ saved, he could get a new Beemer every 3 months, rather than 6!
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As long as the aircraft are full and there are no alternative carriers, Dixon can continue to provide a substandard product and there is nothing the traveling public can do about it.
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if dixon follows the same ideas that mac bank have then he will soon be charging for the amenities kits.
as redtbar said who in the office came up with the idea of the new plates and so on???? where is twix? tell us who in the office gave this rubbish the nod?
the plates are not a embarasment to the punters they are just a haemoroid of an idea for the crew who have to use them.
kmart wouldn't sell them because they wouldnt stack in a box for shipping and as soon as they were on display the average bloke wouldn't buy them either.
maybe thats it the company got them dirt cheap because no one else wanted them
as redtbar said who in the office came up with the idea of the new plates and so on???? where is twix? tell us who in the office gave this rubbish the nod?
the plates are not a embarasment to the punters they are just a haemoroid of an idea for the crew who have to use them.
kmart wouldn't sell them because they wouldnt stack in a box for shipping and as soon as they were on display the average bloke wouldn't buy them either.
maybe thats it the company got them dirt cheap because no one else wanted them
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lowerlobe.........
as passive resistence grows with flight crew, you will only ever hear "we apologise once", it will decrease as more guys get annoyed. Why apologise for something we are not responsible for?..
Furthermore am witnessing plenty of skippers explaining what the problem is and even who is repsonsible.........and the buck don't stop in the cabin, nor in the cockpit........
as passive resistence grows with flight crew, you will only ever hear "we apologise once", it will decrease as more guys get annoyed. Why apologise for something we are not responsible for?..
Furthermore am witnessing plenty of skippers explaining what the problem is and even who is repsonsible.........and the buck don't stop in the cabin, nor in the cockpit........
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I never, ever, apologise now. I "thank them for their patience", I "understand they're inconvenienced", I "thank them for their understanding". But I've taken a leave out of JWH's book, and never use the words "sorry" or "apologise" now!
I wonder if they handed Geoff a customer satisfaction survey form to fill-out and to bitch to the management about the quality of the hand-out amenity items?
Perhaps he should take a look at engineering and maintenance next?
Perhaps he should take a look at engineering and maintenance next?
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Now this'd be interesting:
After landing, the CSM gets on the dog: "Welcome to Sydney, ladies & gentlemen. Now we haven't handed any survey forms out on this flight as the CEO has been travelling with us. He will be standing by the door as you leave the aircraft and will be happy to listen to your comments about the service you've received on today's flight and about Qantas generally."
One suspects it'd take AGES to unload that puppy as everyone would want to have their 2c worth...
The CSM would want to be looking at a new career, though!!
After landing, the CSM gets on the dog: "Welcome to Sydney, ladies & gentlemen. Now we haven't handed any survey forms out on this flight as the CEO has been travelling with us. He will be standing by the door as you leave the aircraft and will be happy to listen to your comments about the service you've received on today's flight and about Qantas generally."
One suspects it'd take AGES to unload that puppy as everyone would want to have their 2c worth...
The CSM would want to be looking at a new career, though!!
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QFinsider...Ron & Edna Johns...Taildragger67...
This is one area which the tech crew have an advantage over CC and in particular the CSM.You don't have to be apologetic and will not get into any real problem if you are blunt for want of a better word.
I appreciated this once when in Singapore we were delayed by an bi#@$ who decided to go shopping in the terminal.
The skipper asked me to call him when the moron was boarding the aircraft as the ground staff told me that she was found in the shops and was on her way.She had also left her young child on the aircraft during transit.
As soon as she boarded I called the skipper and he said thanks and hung up.
There followed a PA in which he said "Ladies and gentlemen the reason we have been delayed here for the last 30 minutes is the passenger sitting in (whatever seat),she has finally decided to join us and is walking to that seat now".
The reason I used to apologise is that I genuinely felt sorry for the poor sods who should be getting better or at least what they paid for.
There was no misunderstanding as I was not apologising for myself or any of the crew but for the woefull treatment by the company.
By the way as someone has asked TWIGGS who in the office gave approval for the excuse that is supposed to be the new crockery and cutlery .
This is one area which the tech crew have an advantage over CC and in particular the CSM.You don't have to be apologetic and will not get into any real problem if you are blunt for want of a better word.
I appreciated this once when in Singapore we were delayed by an bi#@$ who decided to go shopping in the terminal.
The skipper asked me to call him when the moron was boarding the aircraft as the ground staff told me that she was found in the shops and was on her way.She had also left her young child on the aircraft during transit.
As soon as she boarded I called the skipper and he said thanks and hung up.
There followed a PA in which he said "Ladies and gentlemen the reason we have been delayed here for the last 30 minutes is the passenger sitting in (whatever seat),she has finally decided to join us and is walking to that seat now".
The reason I used to apologise is that I genuinely felt sorry for the poor sods who should be getting better or at least what they paid for.
There was no misunderstanding as I was not apologising for myself or any of the crew but for the woefull treatment by the company.
By the way as someone has asked TWIGGS who in the office gave approval for the excuse that is supposed to be the new crockery and cutlery .
You can still "apologise", you can still say "I'm sorry about..." and I have always said that to a client / customer who has been put out by poor this or that, which has resulted from some management pin-head's bad descision.
The trick is, you prefix your apology with - "On behalf of management / operations / etc. "
I think that gives the punter the apology they (rightly) expect, but also reminds them exactly who is responsible for the situation.
CR.
The trick is, you prefix your apology with - "On behalf of management / operations / etc. "
I think that gives the punter the apology they (rightly) expect, but also reminds them exactly who is responsible for the situation.
CR.
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The amenity pack used to provide the emergency bits that you left behind and/or relieve the necessity to clutter up your carry on with said stuff for a clean up during and at the end of a flight.
One of the reasons you used to pay the extra money eh.....
Holy Crap that's an expensive amenity pack!...
Actually the cost of the amenities kit is only $1.80 the rest goes in bonus's to those who decided to cut back on it's contents.
One of the reasons you used to pay the extra money eh.....
Holy Crap that's an expensive amenity pack!...
Actually the cost of the amenities kit is only $1.80 the rest goes in bonus's to those who decided to cut back on it's contents.
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Another satisfied customer
Dear Qantas:
Ideas from a "fed-up" Qantas Platinum traveller on Crikey.com.au
To the esteemed leaders of our national carrier: some ideas from a regular,
weary (and fed up) platinum traveller...
Stop calling yourself "Australia's business airline" until you can get
business people to their meetings on time. As a weekly (minimum) flyer my
experience has been poor at best and utterly miserable most of the time.
Of my past ten Qantas flights in 2007, only one has left at the scheduled
time, two have been cancelled and three have been more than 90 minutes
late. It has reached a point where ground staff appear unsurprised by
delays, they are par for the course, almost fully expected.
I now approach the airport in the same way I might approach the casino……
Will I get lucky today?
Will the flight leave on time?
Will I get home before my son is in bed?
Or will I emerge with my head in my hands, bitter, poorer for the
experience, vowing never to return?
Stop spending money on peripheral "fluffiness" and start investing in
quality assets that deliver your core service better.
We don't care about fancy lounges and new logos……….we want efficiency,
reliability and courteous service.
Last month when my flight was delayed more than 90 minutes because all
aircraft in Melbourne had ice on their wings, I was told to be appreciative
that Melbourne had its single "de-icing machine" and that this problem was
rare?
RARE?..........it is called winter, it comes around every year and chances
are that ice on wings will re-occur – do not be surprised by this.
This should be part of your planning and scheduling. MORE DE-ICING MACHINES
PLEASE!
Repay our loyalty by assuming some accountability.
Just as the public transport carriers are penalized in a manner directly
proportionate to their failure to meet schedules or customer satisfaction,
so too should Qantas be held to the same standard.
I propose a system where Qantas refunds 10% of the ticket price for every
15 minutes a flight is delayed... I will send you my bill for $8,457
shortly.
Stop calling them reward points until I can reward myself by booking the
flight I want to the destination I want, at the time of my choice.
You may as well call them crap shoot points, where customers roll up with
their frequent flyer points and see what holiday they can take in
2011…………..!!!
Please refrain from advertising "Flights to Sydney every 30 minutes" until
the flight leaving in 30 minutes was the flight actually scheduled to leave
at that time.
I'm sure aircraft are leaving for Sydney at 8:00, 8:30 and 9:00am; however
the passengers were likely scheduled on the 6:00, 6:30 and 7:00 flights.
Introduce a "Qantas Business Inefficiency Index". This new business tool
can measure the number of hours and financial costs caused by Qantas which
has negatively affected Australian business efficiency by flight delays,
rescheduled meetings, hampered commercial activity, etc.
This index can sit next to its sister index, the "Qantas Family
Inefficiency Index" where we can measure the number of minutes and hours
that Australian travellers are away from their families longer than
scheduled due to your delays...
In any event, our time has come to an end... I must now sell my Qantas
shares, sell my frequent flyer points and get used to parking at the other
end of the terminal………….
Ideas from a "fed-up" Qantas Platinum traveller on Crikey.com.au
To the esteemed leaders of our national carrier: some ideas from a regular,
weary (and fed up) platinum traveller...
Stop calling yourself "Australia's business airline" until you can get
business people to their meetings on time. As a weekly (minimum) flyer my
experience has been poor at best and utterly miserable most of the time.
Of my past ten Qantas flights in 2007, only one has left at the scheduled
time, two have been cancelled and three have been more than 90 minutes
late. It has reached a point where ground staff appear unsurprised by
delays, they are par for the course, almost fully expected.
I now approach the airport in the same way I might approach the casino……
Will I get lucky today?
Will the flight leave on time?
Will I get home before my son is in bed?
Or will I emerge with my head in my hands, bitter, poorer for the
experience, vowing never to return?
Stop spending money on peripheral "fluffiness" and start investing in
quality assets that deliver your core service better.
We don't care about fancy lounges and new logos……….we want efficiency,
reliability and courteous service.
Last month when my flight was delayed more than 90 minutes because all
aircraft in Melbourne had ice on their wings, I was told to be appreciative
that Melbourne had its single "de-icing machine" and that this problem was
rare?
RARE?..........it is called winter, it comes around every year and chances
are that ice on wings will re-occur – do not be surprised by this.
This should be part of your planning and scheduling. MORE DE-ICING MACHINES
PLEASE!
Repay our loyalty by assuming some accountability.
Just as the public transport carriers are penalized in a manner directly
proportionate to their failure to meet schedules or customer satisfaction,
so too should Qantas be held to the same standard.
I propose a system where Qantas refunds 10% of the ticket price for every
15 minutes a flight is delayed... I will send you my bill for $8,457
shortly.
Stop calling them reward points until I can reward myself by booking the
flight I want to the destination I want, at the time of my choice.
You may as well call them crap shoot points, where customers roll up with
their frequent flyer points and see what holiday they can take in
2011…………..!!!
Please refrain from advertising "Flights to Sydney every 30 minutes" until
the flight leaving in 30 minutes was the flight actually scheduled to leave
at that time.
I'm sure aircraft are leaving for Sydney at 8:00, 8:30 and 9:00am; however
the passengers were likely scheduled on the 6:00, 6:30 and 7:00 flights.
Introduce a "Qantas Business Inefficiency Index". This new business tool
can measure the number of hours and financial costs caused by Qantas which
has negatively affected Australian business efficiency by flight delays,
rescheduled meetings, hampered commercial activity, etc.
This index can sit next to its sister index, the "Qantas Family
Inefficiency Index" where we can measure the number of minutes and hours
that Australian travellers are away from their families longer than
scheduled due to your delays...
In any event, our time has come to an end... I must now sell my Qantas
shares, sell my frequent flyer points and get used to parking at the other
end of the terminal………….
Registered User **
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I'd like to see Managers Perspective's response to this letter.
As MP tell's us that he is a manager and can obviously appreciate efficiency and service and does not work for QF then he can give us an objective response.
As MP tell's us that he is a manager and can obviously appreciate efficiency and service and does not work for QF then he can give us an objective response.
