QF LH Amenity Kit Fiasco !
 

Geoff was on board LAX-SYD last week. He was apparently very polite and friendly. After being handed an amenity pack, he turns to FA and says "where is the rest of it". PC FA explains we are to hand out tooth brushes and shaving gear seperately and unfortunatley was not loaded this sector, sorry.
Geoff's reply, "how long has this fiasco been going on, I will be on to this first thing tommorrow, this idea has not been properly thought through and is just not on."
Now, do you think GD had no idea this new amenity kit was introduced, or had not experienced it yet ?

as the say
 

maybe he should follow the air nz ceo's lead and actually work with staff to find out all the ongoing bu**s**t.;)

Given the fact the dic@head who bought in the "improved" amenity kit probably got a bonus, it makes a mockery of Dixon. Boghetti was spruiking the new amenity kit in the Moscow flyer (Qantas News) a few months ago...

As Gordon Bethune at Continental said.

It begins and ends with him, he is the CEO he takes the bucks and he takes RESPONSIBILITY.

Our CEO can't spell responsibility, nor credibility or even integrity. The service failures are his fault. The pitiful IFE is his fault. The lack of spares, run down assets are his fault.
Unfortunately until the dirty page in Australian corpoate history turns, we are stuck with it!

they should of handed him the j class plastic blue tampon holder amenty kit instead and told him this is what he pays millions in marketing too,i am afraid that the extras in first and j are a disgrace .no wonder cc have a hard time.ife sh8t,foodsh8t,neil perrys gourmet tosted sandwich oh help me please,and no wonder gd is having kittens about emirates and etihad.

QFinsider :D :D :D Ohh so true!.......Tragic but ohh so true :(

It is a joke and I am sure it's going to come to a head, often the so called extra's are not fully supplied and everything doesnt fit in the hardened Take Away Chinese food container they call the Amnetity kit. The economy one is better! They are all strewn across business class at the end of the sector, so customers disdain for them is well shown. As for me that little container is a nice firelighter for any furnace I may wish to light!

I guess you can only cut costs so far till it turns around and bites you on the nose!

I wouldn't really class the Rat much above us anymore- at least you know what to expect when you book DJs.......

Virgindriver,

I would disagree!! I flew 15+ sectors on Virgin last year, and found overall they were better than QF! 3 or 4 (cant remember exactly) flights were either delayed or cancelled and each time I got a timely phone call advising me of the situation and offers to re-list either on an earlier or later flight. Im not saying QF were bad but they tend to be either good or when a shambles occur they grind to a halt!

Jet* well.. Ive flown with them twice once was fine othertime my flight was cancelled and only offered a refund, no other flight at all!

Back to these amenity kits, Ive lit 5 of the suckers and I need to attend to an out of control blaze on my Weber :}

Aww, give him a break. He was probably just upset that Ralph Fiennes wasn't on the flight.

Why would he be upset at ralph not being there. Fiennes only screwed 1 Qantas employee. GD's done 35000

Hello.........I always thought that staff pax were supposed to decline such offerings. :rolleyes: :uhoh: Is GD still the CEO?

Chinese Take away ......anyone?
 

The current "Marc Newsome" inspired J/C ammenity Kit is an abomination.

I have a mate who is a Platinum FF with QF. He refuses to accept them from the crew as he reckons they're insult !

To use his words ....." they look like a Chinese take away container that was thrown together in some sweat shop in Guongchow".

The product is crap.

BUT,,,,,,,,,,,,,,....the business model that QF follows at the moment is: well the planes are chockers...........who gives a stuff !!??:sad:

But there's more...
 

Just found out, apart from GD and wifey#xx , "Man Friday" Gregg was also part of the troupe. They were supposed to go out on QF 12. Due to engine trouble, flight cancelled ! All pax were re-booked onto 108. Geoff, wifey and his fat mate, caused the downgrading of full fare paying First Class pax to JC, with subsequent off-loading of all staff and some economy pax. They could not find the bag of one pax to offload. Crew were asked to vote on whether to hang around for another 4 hours to find bag or let pax sit in crew rest. Although several crew were against pax in crew rest, it went ahead as they could not delay Geoff and gang any longer. I though the vote had to be unanimous ?
Wonder if he has had a chat to Borghetti yet about the ipod and tampon holders masquerading as amenity packs ?

Please Note: Toothbrushes and razors are only catered to 80%. So all premium customers are kindly asked to hand them back after use to ensure that other premium customers do not miss out!

mmmmmmm.

As someone else has mentioned Darth is the boss and is happy to take his healthy pay packet and an even healthier bonus.He has told each section in the company to cut their budgets by a certain amount.This then is an example of what a department does to cut costs.They have only done what Darth wanted them to do.

That makes him responsible for this latest fiasco but as with the little food box given out he will dodge this one as well.He comment in an interview that the box was a good idea but we have just forgotten to put food in it shows how little responsibility he takes.

This is becoming the norm in the corporate world.They all want to take the kudo's and the high life but not any responsibility.

I usually fly Emirates (not that I often get a choice - work travel policy) and I still reckon they give out the best amenities kits I've seen (in business class). I have a bottom drawer at work full of useful stuff that I use all the time. When I've got too much of the guy's stuff, I ask for a lady's pack and give it to the missus or mum/mother-in-law - they reckon it's full of great stuff. I get people at work asking me if I can get one for them. On the ocassion I've been upgraded to first class, EK is as you would expect - outstanding, with great amenities.

I recently did a Sydney - Johanesburg with QF and was pleasantly surprised by the onboard service in business class (once they rebooted the IFE half a dozen times) but I agree, the amenities kit was absolutely embarrassing. The cabin crew must hate giving them out. How much does it cost, really! (I'd actually be really interested to know).

I have a small collection of very useful plastic receptacles for the storage of various items of tiny miscellaneous hardware, (small screws etc etc) - they're very stylish 'cos they have the name 'Marc Newson' inscribed upon them. :}

You couldn't give 'em away at a garage sale :rolleyes:

Yes it must indeed be an embarrasment to CC to hand them out :(

You are generally apologising for them at the same time as explaining that the IFE is not working and the system is being rebooted and hopefully will work again soon.

If crew had a dollar for everytime they have said 'sorry' it would be better than winning lotto.

When i flew recently on a QF LH flight we were given the old style packs. I was expecting the plastic **** but got the old (better) packs.

Maybe running out old stock.

Got me burgered,:{ J (moi) and First class pax generally travel so because they have business to do and want to travel light and fast. The amenity pack used to provide the emergency bits that you left behind and/or relieve the necessity to clutter up your carry on with said stuff for a clean up during and at the end of a flight. One of the reasons you used to pay the extra money eh.:confused: