Budget flights turn expensive
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Each flight has a separate check in queue. This queue is roped off at minus 30.
I take it that means if you are already in the queue you are fine.
This logic stands to reason. I know that 2-3 check in counters are open for each flight. At -30 they finish up and finalise paperwork. These two people are then at the gate at -17 to start boarding and dispatch the flight. My understanding is that the two check in agents are the ones at the gate doing the boarding. Clever system I reckon.
I take it that means if you are already in the queue you are fine.
This logic stands to reason. I know that 2-3 check in counters are open for each flight. At -30 they finish up and finalise paperwork. These two people are then at the gate at -17 to start boarding and dispatch the flight. My understanding is that the two check in agents are the ones at the gate doing the boarding. Clever system I reckon.
Evertonian
It's a clever system whilst there's only a few departures, but as the airline increases it's services (presumably) it will become unworkable, I can assure you.
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Check-in rule riles passengers
The news on this keeps coming.....
Fri "Herald Sun"
Check-in rule riles passengers
Liam Houlihan
11jun04
SPURNED Jetstar passengers stranded by the airline's strict check-in policy are switching to low-fare rival Virgin Blue.
Virgin Blue's Melbourne airport manager Luke Bugeja said it had served at least 20 disgruntled Jetstar customers on Tuesday after Jetstar had stopped passengers who were only minutes late from boarding.
Some bound for Brisbane and Hobart had travelled to Melbourne airport from Avalon airport after being grounded by Jetstar there.
Many other grounded passengers have made the angry trudge from Jetstar's counters to those of Virgin Blue.
One convert reportedly told Virgin Blue staff: "Get these Jetstar tags off my bags. I'm never flying Jetstar again."
A Jetstar spokesman had described the Herald Sun report of six Newcastle-bound passengers being bumped from their flight on Tuesday as an isolated incident.
But other spurned Jetstar passengers have emerged, saying the same thing happened to them.
Maree Turner, who recently had a baby, was humiliated after wetting herself when Jetstar staff gave her the runaround and eventually excluded her from a Newcastle flight on Saturday.
Melburnian Maree Dunne and her boyfriend lost their $29 fares for a Maroochydore flight when they tried to check in 25 minutes before departure. She said a five-minute delay was caused in the long-term car park.
After being rejected by Jetstar, Ms Dunne and her boyfriend paid $520 to Virgin Blue for two new Maroochydore tickets.
Ms Dunne said four other passengers were rejected from the same Jetstar flight for minor lateness and then bought Virgin Blue tickets.
In another incident, a woman flying Jetstar from Hobart to Melbourne was queuing with plenty of time to spare, but was kept off her flight after the slow-moving queue delivered her to the checkout minutes late.
"They should have told me when I rang up to confirm the flight (about the strict check-in policy)," Ms Dunne said.
She said her treatment by Jetstar put a damper on her whole break.
Jetstar's spokesman Simon Westaway said: "I am not surprised our competitor airline is seeking to make some capital out of it."
He defended the check-in rule as part of the package that enabled Jetstar to offer low fares.
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Fri "Herald Sun"
Check-in rule riles passengers
Liam Houlihan
11jun04
SPURNED Jetstar passengers stranded by the airline's strict check-in policy are switching to low-fare rival Virgin Blue.
Virgin Blue's Melbourne airport manager Luke Bugeja said it had served at least 20 disgruntled Jetstar customers on Tuesday after Jetstar had stopped passengers who were only minutes late from boarding.
Some bound for Brisbane and Hobart had travelled to Melbourne airport from Avalon airport after being grounded by Jetstar there.
Many other grounded passengers have made the angry trudge from Jetstar's counters to those of Virgin Blue.
One convert reportedly told Virgin Blue staff: "Get these Jetstar tags off my bags. I'm never flying Jetstar again."
A Jetstar spokesman had described the Herald Sun report of six Newcastle-bound passengers being bumped from their flight on Tuesday as an isolated incident.
But other spurned Jetstar passengers have emerged, saying the same thing happened to them.
Maree Turner, who recently had a baby, was humiliated after wetting herself when Jetstar staff gave her the runaround and eventually excluded her from a Newcastle flight on Saturday.
Melburnian Maree Dunne and her boyfriend lost their $29 fares for a Maroochydore flight when they tried to check in 25 minutes before departure. She said a five-minute delay was caused in the long-term car park.
After being rejected by Jetstar, Ms Dunne and her boyfriend paid $520 to Virgin Blue for two new Maroochydore tickets.
Ms Dunne said four other passengers were rejected from the same Jetstar flight for minor lateness and then bought Virgin Blue tickets.
In another incident, a woman flying Jetstar from Hobart to Melbourne was queuing with plenty of time to spare, but was kept off her flight after the slow-moving queue delivered her to the checkout minutes late.
"They should have told me when I rang up to confirm the flight (about the strict check-in policy)," Ms Dunne said.
She said her treatment by Jetstar put a damper on her whole break.
Jetstar's spokesman Simon Westaway said: "I am not surprised our competitor airline is seeking to make some capital out of it."
He defended the check-in rule as part of the package that enabled Jetstar to offer low fares.
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Which is it?
From ditzyboy:
From the Herald-Sun:
Can we get some clarification of the rules? Sounds like it's not your fault if you're in the Q prior to cutoff and then they bump you because you didn't make it to the front by T-30. I'd be pretty upset too if that was the case.
(I'm also aware - ummm: wary - of the accuracy (or lack therefore) of newspaper articles, but some clarification would be nice!)
Each flight has a separate check in queue. This queue is roped off at minus 30. I take it that means if you are already in the queue you are fine.
In another incident, a woman flying Jetstar from Hobart to Melbourne was queuing with plenty of time to spare, but was kept off her flight after the slow-moving queue delivered her to the checkout minutes late.
(I'm also aware - ummm: wary - of the accuracy (or lack therefore) of newspaper articles, but some clarification would be nice!)
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Worked in the regional north west of WA for quite a few years and turning up late for flights was a national past time. I would think that late boarders was the norm rather than the exception. You would finalise the numbers cut the load sheet and then bang some drongo would appear puffing and panting. We onloaded them mainly due to fact we had to live amongst them and rubbed shoulders on a daily basis. I am sure if we had of followed policy to the letter we would have had half the trouble we did. The point I am making is if you let it get out hand go shows will become part of the norm. Jump on it fom the start and people will learn real fast.
As for Virgin gloating I have never understood how an organisation has promoted it self as a LCC by dispensing the services of a legacy carrier and still prides itself on service ?? "What Service" ??
As for Virgin gloating I have never understood how an organisation has promoted it self as a LCC by dispensing the services of a legacy carrier and still prides itself on service ?? "What Service" ??
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Jetstar compensates passengers stranded overnight
ABC News Online
Friday, June 11, 2004. 3:00pm (AEST)
Jetstar compensates passengers stranded overnight
Australia's new budget airline Jetstar, says it will compensate seven passengers left stranded in Melbourne overnight.
Seven passengers missed Jetstar's final Melbourne to Launceston flight last night when their Qantas flight from another state arrived late in Melbourne Airport.
Jetstar's corporate relations manager Simon Westaway says it was an extremely unfortunate set of circumstances.
"There's no other way to describe it and what we're prepared to do is talk to each of those individual customers in respect to compensatory aspects because we simply can't accommodate them on another service or we're doing our best to put them on to a plane at the moment but obviously we're flying very full today as would be our competitor because it's a Friday before a long weekend," he said.
Some of the affected passengers were put on a flight to Burnie this morning because all flights to Launceston are fully booked for the Queen's birthday long weekend.
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Friday, June 11, 2004. 3:00pm (AEST)
Jetstar compensates passengers stranded overnight
Australia's new budget airline Jetstar, says it will compensate seven passengers left stranded in Melbourne overnight.
Seven passengers missed Jetstar's final Melbourne to Launceston flight last night when their Qantas flight from another state arrived late in Melbourne Airport.
Jetstar's corporate relations manager Simon Westaway says it was an extremely unfortunate set of circumstances.
"There's no other way to describe it and what we're prepared to do is talk to each of those individual customers in respect to compensatory aspects because we simply can't accommodate them on another service or we're doing our best to put them on to a plane at the moment but obviously we're flying very full today as would be our competitor because it's a Friday before a long weekend," he said.
Some of the affected passengers were put on a flight to Burnie this morning because all flights to Launceston are fully booked for the Queen's birthday long weekend.
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Does it ever occur to people to allow plenty of time to get to the airport, to know which airport & terminal you're going to in the first place, and not to book connections with a 5 minute window of opportunity?
Or are these unreasonable expectations for someone paying 40 bucks for an airfare?
Or are these unreasonable expectations for someone paying 40 bucks for an airfare?
Evertonian
their Qantas flight from another state arrived late
Okay, okay, they're one & the same, but do you think they'd fork out if the punters came in late off DJ, SQ, TG etc, etc. In other words, this is Jet* in damage control & any opportunity to get some good press is being handed to them from QF's plate.
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just regarding that story on Jetstar where the people were left fuming because they missed their NTL flight...
Believe me, they were not five minutes late, they were more like 10-15 mins late, and the other guy that rekons that he was told to goto the wrong airport? Thats a lil hard to believe. I was standing there and he was controdicting himself, saying he went to Avalon, and missed his aircraft by "no more than 5 minutes" ... Crap... He told us that he was told to goto Avalon... He went there, and was told he had to come to Tullamarine.. He mentioned something like "I was told to goto Avalon, rah rah rah, and it took me 15 minutes to drive here and now ive missed my flight"
Now personally i find it a lil hard to believe, 15 mins to get from Avalon to Melb.. must have been absolutely flying, and he turned around and sed he got stuck in traffic at the road works on Edgars road in the Ring Road.... lol. Now correct me if im wrong... Edgars road is East of Melbourne.. and Avalon is West.... ???? I only know this as i travel on the ring road to get to work and go past Edgars everyday.
Wonder why he didnt tell that media guy that to put in the story?
Also it was funny watching this reporter. Sitting down tryng to get a upset customer. Walking thru the lines saying " Hi im from Jetstar, just wanting some feedback" ..... And it took him a good 2 and a half hours to find one!
Media... tell ya.. Thats just going off what i saw and heard cause i was there that morning and belive me.. i found it pathetic reading that story, cause its so untrue what happened. Nevermind, hopefully everyone read it and they are well aware of the conditions of Jetstar and you see what happens when you aint here on the 30 mins deadline
Believe me, they were not five minutes late, they were more like 10-15 mins late, and the other guy that rekons that he was told to goto the wrong airport? Thats a lil hard to believe. I was standing there and he was controdicting himself, saying he went to Avalon, and missed his aircraft by "no more than 5 minutes" ... Crap... He told us that he was told to goto Avalon... He went there, and was told he had to come to Tullamarine.. He mentioned something like "I was told to goto Avalon, rah rah rah, and it took me 15 minutes to drive here and now ive missed my flight"
Now personally i find it a lil hard to believe, 15 mins to get from Avalon to Melb.. must have been absolutely flying, and he turned around and sed he got stuck in traffic at the road works on Edgars road in the Ring Road.... lol. Now correct me if im wrong... Edgars road is East of Melbourne.. and Avalon is West.... ???? I only know this as i travel on the ring road to get to work and go past Edgars everyday.
Wonder why he didnt tell that media guy that to put in the story?
Also it was funny watching this reporter. Sitting down tryng to get a upset customer. Walking thru the lines saying " Hi im from Jetstar, just wanting some feedback" ..... And it took him a good 2 and a half hours to find one!
Media... tell ya.. Thats just going off what i saw and heard cause i was there that morning and belive me.. i found it pathetic reading that story, cause its so untrue what happened. Nevermind, hopefully everyone read it and they are well aware of the conditions of Jetstar and you see what happens when you aint here on the 30 mins deadline
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Captain Josh
Well said, the story is now put to bed by someone who witnessed the actual event.
Hopefully the tread finishes here. They (pax) now know the rules. If a pax whats to BS a sob story because they're upset with themselves for being late - so what. If a reporter trys to make a story out of nothing because that's what the editor (who wasn't there) wants to write. So be it.
Everyone knows the media reporting of aviation is terrible.
QED
(Not employed by the star)
Well said, the story is now put to bed by someone who witnessed the actual event.
Hopefully the tread finishes here. They (pax) now know the rules. If a pax whats to BS a sob story because they're upset with themselves for being late - so what. If a reporter trys to make a story out of nothing because that's what the editor (who wasn't there) wants to write. So be it.
Everyone knows the media reporting of aviation is terrible.
QED
(Not employed by the star)
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Melburnian Maree Dunne and her boyfriend lost their $29 fares for a Maroochydore flight when they tried to check in 25 minutes before departure. She said a five-minute delay was caused in the long-term car park.
Why the hell SHOULD these morons be allowed to board? Why upset the other 120 pax who made the effort to get there on time? Good riddance to these idiots! let them catch the bus/train/centrelink shuttel for all I care!
After being rejected by Jetstar, Ms Dunne and her boyfriend paid $520 to Virgin Blue for two new Maroochydore tickets.
"They should have told me when I rang up to confirm the flight (about the strict check-in policy)," Ms Dunne said.
Who would you believe ? Some idiot who can't check in on time .. or reservation staff who have absolutely NOTHING to gain by not telling people the conditions of the fare... even though they are PAID to do so ???
One convert reportedly told Virgin Blue staff: "Get these Jetstar tags off my bags. I'm never flying Jetstar again."
Once again... Jetstar, I applaude you. Keep up the "education" of the masses. I certainly hope it has a "knock on" effect.
Clever marketing if you ask me!!! sell 100,000 tickets at $29 each. Half these morons cannot get there on time ergo JETSTAR keep the $29 , AND probably sells the seats to staff at $29 or so... therefore the fare per seat is now $58 ... not too bad really!
Once the Oz Public understands the ramifications of booking with Jetstar, and accepts the consequences, then JQ will have full flights... on time departures and no staff travel available, which also saves on Fringe Benefits Tax.
as was qouted on another thread,which I found quite witty ....
VIRGIN BLUE ... Keeping the air fair
JETSTAR ... Keeping the airfare
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In another incident, a woman flying Jetstar from Hobart to Melbourne was queuing with plenty of time to spare, but was kept off her flight after the slow-moving queue delivered her to the checkout minutes late.
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Slow moving queue in the car park, or Macas perhaps.
I believe everything I read in the Herald Sun
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Slow moving queue in the car park, or Macas perhaps.
I believe everything I read in the Herald Sun
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Good post Capt. josh, after dealing with SLMs ( self loading morons ) for 15 years I 100% believe you.
The rest of you just don't get it, do ya ?
If I e n u n c i a t e will that help ?
The conditions are clear ( I'm typing very slowly ) when you book your ticket you are told the conditions. If you want to run the gauntlet and try to get there at T- 31 minutes, then cop the damned consequences
I don't think jet* will be too worried about the SLMs coments of " I'll never fly with jet* again ", how many do you reckon will stick to that the next time they see $40 fares ??
The rest of you just don't get it, do ya ?
If I e n u n c i a t e will that help ?
The conditions are clear ( I'm typing very slowly ) when you book your ticket you are told the conditions. If you want to run the gauntlet and try to get there at T- 31 minutes, then cop the damned consequences
I don't think jet* will be too worried about the SLMs coments of " I'll never fly with jet* again ", how many do you reckon will stick to that the next time they see $40 fares ??
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Well done Jetstar,
The train has never waited for late passengers. You don't hear them whinge about the railways being on time.
Come on Vb get your hands off it. Or maybe it is just that, "Virgin Flair !"
The train has never waited for late passengers. You don't hear them whinge about the railways being on time.
Come on Vb get your hands off it. Or maybe it is just that, "Virgin Flair !"
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ur2,
That is exactly right. Trains, buses and now planes wait for no one. If you're late, they'll just leave without you.
Having been in aviation for over a decade, it still astounds me how people are so arrogant to think that an airline will delay a plane full of people in order to wait for one latecomer.
It is no secret that passengers must get to the airport in plenty of time for their flight. Now it's just being enforced.
SG
That is exactly right. Trains, buses and now planes wait for no one. If you're late, they'll just leave without you.
Having been in aviation for over a decade, it still astounds me how people are so arrogant to think that an airline will delay a plane full of people in order to wait for one latecomer.
It is no secret that passengers must get to the airport in plenty of time for their flight. Now it's just being enforced.
SG
Moderate, Modest & Mild.
ur2 and SydGirl, you're both absolutely 
and totally CORRECT......trains and 'busses do NOT wait for late pax.
And NOTHING p!sses ME off more than having to delay pushback for pax who inconvenience ALL the other passengers by delaying the flight because of their own supposed self-importance.
But the doors of the train, and the 'bus, don't close until RIGHT on departure time.
There's no waiting in a queue that's being processed by someone doing "on the job training", or someone else who's had a bad night the night before - or a computer that has "spat the dummy".
I would hazard a guess that JetStar are going to use the number of late customer check-in complaints - that are receiving PLENTY of publicity, btw - as a reason for introducing computerised check-in.
So, as much as many of you want to argue its benefits, I believe that Jet* are probably going to use the number of lost pax, and ADVERSE PRESS against you, down the track, to replace you.
Of course the +ve side of your job losses will be that it is all part of Jet*'s attempts to bring you a better service! (Because, after all, it WAS the check-in staff who prevented you from boarding!!)
Just think - if Pax xx had arrived at the car park with only minutes to spare, his partner could have made a computerised check-in, and had the boarding passes ready, rather than joining a queue.
and totally CORRECT......trains and 'busses do NOT wait for late pax.And NOTHING p!sses ME off more than having to delay pushback for pax who inconvenience ALL the other passengers by delaying the flight because of their own supposed self-importance.
But the doors of the train, and the 'bus, don't close until RIGHT on departure time.
There's no waiting in a queue that's being processed by someone doing "on the job training", or someone else who's had a bad night the night before - or a computer that has "spat the dummy".
I would hazard a guess that JetStar are going to use the number of late customer check-in complaints - that are receiving PLENTY of publicity, btw - as a reason for introducing computerised check-in.
So, as much as many of you want to argue its benefits, I believe that Jet* are probably going to use the number of lost pax, and ADVERSE PRESS against you, down the track, to replace you.
Of course the +ve side of your job losses will be that it is all part of Jet*'s attempts to bring you a better service! (Because, after all, it WAS the check-in staff who prevented you from boarding!!)
Just think - if Pax xx had arrived at the car park with only minutes to spare, his partner could have made a computerised check-in, and had the boarding passes ready, rather than joining a queue.