Two NERCs?
Join Date: Aug 2001
Location: England
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BEX you may well be right about some attitudes at LACC but just for the record (I'm still at LATCC) there are some important roles outside the operations room (software development etc).
These do not always require to be carried out on "shifts" and are thus done by those working 9 to 5 ish which is after all cheaper (No NOS for non-ops you know!) to NATS than shifts and spends less of the money so hard earned by you guys!
Good question though, and worth asking. I think that on occasion some admin staff would rather the "Operational" people went away, in the same way that passengers (SLC) b*gg*r up airline schedules etc
These do not always require to be carried out on "shifts" and are thus done by those working 9 to 5 ish which is after all cheaper (No NOS for non-ops you know!) to NATS than shifts and spends less of the money so hard earned by you guys!
Good question though, and worth asking. I think that on occasion some admin staff would rather the "Operational" people went away, in the same way that passengers (SLC) b*gg*r up airline schedules etc
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Join Date: Jan 2001
Location: I sell sea shells by the sea shore
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Yes.
Always met with with same response. As listed above.
Again, I'm not talking about engineers, ATCI, etc in offices who KNOW what ATC is all about. No, I mean those who have NO IDEA (or wish to know) what the purpose of the building is. Indeed those who see the arrival of the operational staff as a BURDEN they could well do without.
I guess the issue here is MORALE. Or lack of it. More seriously it also has HF implications for the operational staff.
rgds BEX
Always met with with same response. As listed above.
Again, I'm not talking about engineers, ATCI, etc in offices who KNOW what ATC is all about. No, I mean those who have NO IDEA (or wish to know) what the purpose of the building is. Indeed those who see the arrival of the operational staff as a BURDEN they could well do without.
I guess the issue here is MORALE. Or lack of it. More seriously it also has HF implications for the operational staff.
rgds BEX
Join Date: Apr 2002
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Whats all this fuss about car parking spaces! I hear there is a plush new one up in Prestwick that constitutes just about all they'll ever see of their much publicised, (until recently!), New Scottish Centre. Operational staff for operational units - let the bean counters find a portacabin somewhere off the M25 and be done with it.
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Is that a '6' or an '8'
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Is that a '6' or an '8'
Join Date: Apr 2002
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Bex
You have the hump with Office Staff for some reason but i assure you that they are only to aware of the ATC Roll and have worked hard to get LACC ready for ALL ATC needs..........
i am sure you should not tar them all with the same brush as they probably do not judge the ATC Staff on a few bad encounters........
You have the hump with Office Staff for some reason but i assure you that they are only to aware of the ATC Roll and have worked hard to get LACC ready for ALL ATC needs..........
i am sure you should not tar them all with the same brush as they probably do not judge the ATC Staff on a few bad encounters........
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Join Date: Jan 2001
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Except that I am not alone.
I, and many others, have had and continue to have such experiences.
My own encounters suggest that the majority of the office staff are NOT "only to aware of the ATC Roll"(sic), despite your protestation.
BEX
I, and many others, have had and continue to have such experiences.
My own encounters suggest that the majority of the office staff are NOT "only to aware of the ATC Roll"(sic), despite your protestation.
BEX
Join Date: Jul 2001
Location: Fort Worth ARTCC ZFW
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Hey Foo......
"Despite providing an excellent service in the most complex and congested airspace in the world, "
Not denegrating the folks at NERC or LATCC... But you must have never been to New York, Dallas/ Fort Worth, Chicago, San Fransico, Atlanta or Los Angels...
regards
"Despite providing an excellent service in the most complex and congested airspace in the world, "
Not denegrating the folks at NERC or LATCC... But you must have never been to New York, Dallas/ Fort Worth, Chicago, San Fransico, Atlanta or Los Angels...
regards
Join Date: Nov 2001
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I have to agree big time with Mr Bexil, all ACCs are the same! we have a personnel department that is HUGE and we're really not sure what goes on over there any more... but I can tell you they earn more than we do!!.... it must be exhausting those papers!
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"Despite providing an excellent service in the most complex and congested airspace in the world, "
Not denegrating the folks at NERC or LATCC... But you must have never been to New York, Dallas/ Fort Worth, Chicago, San Fransico, Atlanta or Los Angels...
Not denegrating the folks at NERC or LATCC... But you must have never been to New York, Dallas/ Fort Worth, Chicago, San Fransico, Atlanta or Los Angels...
We keep going on about our hugely complex and congested airspace when a quick look across to the US will show us that we have lots to learn!
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ATM,
IMHO the only major thing we need to learn from the USA is how they seem to be able to build more runways whenever they need them whereas it takes us forever even to just get to the planning stage.
WF.
We keep going on about our hugely complex and congested airspace when a quick look across to the US will show us that we have lots to learn!
WF.
Join Date: Nov 2000
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Bex. I agree in the main with your posts, it goes down to as little as the canteen staff who don't quite get that ONLY 30 mins to have dinner, then pi$$, and go back really means that. I frequently get annoyed at the prospect of cold/shrivelled food at times which don't really suit an operational shift, and get told its "too expensive" to change the timings. Other things like Sky TV to add to our basic comforts, where are they??? Oh, I forgot, not enough staff heard they had to join a hidiously expensive Social Club to get the priviledge. Sorry, didn't realise the £3000ish from LATCC Club wasn't enough. So many things that need a tweak, so little will ever be done.
Achtung - definately NOT a good idea to bring up pay......
Achtung - definately NOT a good idea to bring up pay......
Join Date: Apr 2002
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No Dogs or Pets.
You Take It, You Pay For It.
The past is a foreign country, they do things differently here.
Don't put your feet on the (never been cleaned?) table.
For only £5 joining fee and £1 a month you can use the gym.
"It's your Swanwick" opening ball, only £25 per head - thank's for all that hard work!
No more LCE money for you! - oops, sorry we made a mistake...
No OJTI payment - oops, sorry we made a mistake...
and yes, no SKY TV, no newspapers, and about 30 soft seats in the building.
but, hey, who cares, it's the largest operational ATC centre in Europe!
You Take It, You Pay For It.
The past is a foreign country, they do things differently here.
Don't put your feet on the (never been cleaned?) table.
For only £5 joining fee and £1 a month you can use the gym.
"It's your Swanwick" opening ball, only £25 per head - thank's for all that hard work!
No more LCE money for you! - oops, sorry we made a mistake...
No OJTI payment - oops, sorry we made a mistake...
and yes, no SKY TV, no newspapers, and about 30 soft seats in the building.
but, hey, who cares, it's the largest operational ATC centre in Europe!
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Join Date: Jan 2001
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As we low caste ATCO souls enter NERC every day we are met with a large electronic display that reminds us that we are:
Now entering the largest operational ATC Centre in Europe
Presumably on the control panel for it there is a drop down menu that allows the word NON- to be inserted when NAS FLOPS again?:o
As for newspapers in the restrooms errr.. NO, not that I've found. Of course there was a time when newspaper would be threaded on a string and hung up in the "restroom" (US sense of the word) but the they weren't for reading........ At least not by the operational staff.
rgds BEX
Now entering the largest operational ATC Centre in Europe
Presumably on the control panel for it there is a drop down menu that allows the word NON- to be inserted when NAS FLOPS again?:o
As for newspapers in the restrooms errr.. NO, not that I've found. Of course there was a time when newspaper would be threaded on a string and hung up in the "restroom" (US sense of the word) but the they weren't for reading........ At least not by the operational staff.
rgds BEX
Join Date: Mar 2001
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You can get newspapers at the "dome" only you have to pay for them. For some reason, you can`t buy "The Independent". "We are not a newsagents" I was told when I asked why not.
Customer facing? B*ll*cks.
Customer facing? B*ll*cks.
Join Date: Apr 2002
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NATS 'teamwork' survey = £70000
5x48in flat screen monitors=£40000 ?
Saving by scrapping newspapers@ScACC = £1000pa
= thanks folks, we really value you and your rest periods as part of the team
Christ, I could have saved NATS £69k there if only they'd asked
PS Teletext is now the most reliable source for finding out what's happening in the company.....until they save another £109 by scrapping the TV.
Thought for the day, what will they call the TV room when they sell the TV ?
5x48in flat screen monitors=£40000 ?
Saving by scrapping newspapers@ScACC = £1000pa
= thanks folks, we really value you and your rest periods as part of the team
Christ, I could have saved NATS £69k there if only they'd asked
PS Teletext is now the most reliable source for finding out what's happening in the company.....until they save another £109 by scrapping the TV.
Thought for the day, what will they call the TV room when they sell the TV ?
Join Date: Feb 2001
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If you want any further proof that there are 'two NERCs' in operation you only have to look at the graphs of the results of the customer satisfaction survey which are posted all over the building at present.
All the various issues are identified and given a satisfaction rating percentage and a relevant importance percentage (e.g. you might think clean toilets are 95 % important but you might only be 50% satisfied). Funnily enough the graph shows all these issues with their results split into two halves: 'Swanwick Staff' (sic) and 'ATC'. And guess what, all the things which are important to a 24-hr unit such as catering and rest facilities score highly for the Office Staff and low for the ATC staff. Probably because they are geared to the neat 9-5 building which everyone thought we would spoil when we arrived!!
Now we are getting fold down beds, but they are all in unlockable public rooms (some of them with 2 beds) which are unavailable after 0700 and you are prone to being woken up by cleaners barging in at any time of the night (as I was at 0430). So much for ensuring ATC staff are able to get sufficient rest. Selby should be a warning to everyone.
All the various issues are identified and given a satisfaction rating percentage and a relevant importance percentage (e.g. you might think clean toilets are 95 % important but you might only be 50% satisfied). Funnily enough the graph shows all these issues with their results split into two halves: 'Swanwick Staff' (sic) and 'ATC'. And guess what, all the things which are important to a 24-hr unit such as catering and rest facilities score highly for the Office Staff and low for the ATC staff. Probably because they are geared to the neat 9-5 building which everyone thought we would spoil when we arrived!!
Now we are getting fold down beds, but they are all in unlockable public rooms (some of them with 2 beds) which are unavailable after 0700 and you are prone to being woken up by cleaners barging in at any time of the night (as I was at 0430). So much for ensuring ATC staff are able to get sufficient rest. Selby should be a warning to everyone.