"Despite providing an excellent service in the most complex and congested airspace in the world, "
Not denegrating the folks at NERC or LATCC... But you must have never been to New York, Dallas/ Fort Worth, Chicago, San Fransico, Atlanta or Los Angels...
Hear hear
We keep going on about our hugely complex and congested airspace when a quick look across to the US will show us that we have lots to learn!