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Serco, staying or going? (Merged)

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Serco, staying or going? (Merged)

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Old 11th Sep 2005, 18:35
  #61 (permalink)  
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Any truth in the rumour that one expat controller was told by the GCAA that they would match the financial package offered by Muscat ATC in a bid to retain his services?? (Provided he left Serco but joined the GCAA, I can only assume....)

If true, surely that sets a precendent. Would you guys work for the GCAA under these circumstances?

What kinda money are the Muscat controllers on?
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Old 11th Sep 2005, 20:50
  #62 (permalink)  
 
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Dearest Abu,
nice try Rambo!!
No truth in the rumour what so ever. we wouldn't dream of changing things from the way they are. accommodation is 5 star, working conditions are great , lots of fatigue breaks, tonnes of money , and management are top guys. if you don't beleive me you can catch me on
......................... '' Al Jazeera TV ''wearing a nice orange boiler suit.
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Old 12th Sep 2005, 11:04
  #63 (permalink)  
 
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Piniped

Serco set up a seperate company for each contract. Thus If you work for Serco Bahrain your wages bear no relation to those of Serco [anywhere else]. Means they can do everything on a local basis, and if one outfit goes belly-up, it doesn't affect any of the rest of the Serco universe. It's animal cunning, but it works.
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Old 14th Sep 2005, 18:56
  #64 (permalink)  
 
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Dances with Boffins,

Just to put the record straight. Serco do not set up a separate company for each contract. Each contract is bid and won as a separate entity and works to their own budget. Bahrain and all the UAE contracts are part of Serco Middle East, which in turn is part of Serco Group.
The reason for losing any contract would normally be at the rebid and could be for a number of reasons, but as you say it would not affect any other contract.

RD
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Old 15th Sep 2005, 10:24
  #65 (permalink)  
 
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I smell management.....
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Old 15th Sep 2005, 13:27
  #66 (permalink)  
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Red Dragon et al



The only reason that Serco will lose the contract(s) is that the locals will have finally woken up and realised that you and your company really do not have any morals and couldn't organise a f... in a brothel.

that you have been srewing them for so long and the staff, which is why they are so short staffed on the GCAA contract because the word is out and no one wants to work for you, and your cronies!!

most likely not to work for the GCAA either, even if they pay about 26,000 dhs per month no extras. People aren't stupid and with internet now it is very easy for most to find out about different costs of living in different parts of the Gulf and the UAE is probably close to the most expensive. so it would seem that the GCAA or Serco would need to offer at least 35,000 no extras or 26,000 + villa + school + medical +at least 56 days off (this would be a bare minimum to attract the quality staff you need to run the show.)

So please take your Sercospeak and put it where the sun doesn't shine and take it back to the shareholders.

Yes Fox3 you're right definitely a smell of management. Sorry about that vitriolic response the hormones are still racing.


rgds

PMS
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Old 17th Sep 2005, 10:49
  #67 (permalink)  
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C'mon lads gone very quiet on this thread all of a sudden.

Has the Serco manangement suddenly gotcha by the tongue!!

I see the Sercopeak management have suddenly gone quiet, and yes it is only 1 week until Serco have to issue the "SEE YOU LATER NOTICES"

Lets here more goss..

TTFN

PS Fox3 anymore from you at this time?

 
Old 18th Sep 2005, 02:46
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Thumbs down Good riddance to Serco (hopefully)

PMS, you are spot on, don't apologise!

Serco's treatment of ME staff is outrageous, made all the worse by the contempt in which they manage the staff contracts.

Unless things have changed in the past 5 years, their ME safety management is nothing more than superficial (I'm tempted to say "dangerous"). To anyone contemplating working for this mob of mis-managers, please be aware of the likely consequences should you be unfortunate enough to be involved in a serious incident or worse.

Time for change is overdue. I just hope the dedicated ATCO's and assistants end up better off when the change comes.
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Old 18th Sep 2005, 08:48
  #69 (permalink)  
 
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Hear Hear Yodler!!! Couldn't agree more. As I hinted said before
You might end up communicating with your loved ones through the happy medium of
"Al Jazeera TV drapped in an orange boiler suit"
RED Dragon as pms ,or is it pmt ,said, I think you should fly back to jurassic park with your serco speak along with your fellow dinosaurs. You've done a great disservice to so many expat controllers. serco's reputation is well and truly left in tatters thanks to you relics.
N.B if expat controllers want to come to the middle east . where do they get their info from. Flight international? , serco website?.
NO........
they talk to the serco slaves already working there!!!
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Old 18th Sep 2005, 18:55
  #70 (permalink)  
 
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burjalrumaithy/PMS

You both seem to be making a wild and may I say childish assumption that I am in management. If you had spent any time reading my post you would have realised that I was merely explaining to Dances with Boffins how Serco structure works at contract and division level. It doesn't take management to know that, or did it sound too much like a grown up talking?
You talk about people finding out what things are like from the coal face before going there. I agree. So if you've been there less than about 10 years why are you complaining? Nothing much has changed with regard to the pay and conditions, hence the much higher turnover of staff compared to other Gulf units.
I know perfectly well what you guys are going through in AD and agree with some of the comments made. But you should know by now that no fairy godmother is going to appear and wave her magic wand. If you feel that strongly about it all, go and work at Doha, Muscat or wherever the grass seems greener. From experience.......it usually isn't.

RD
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Old 20th Sep 2005, 01:44
  #71 (permalink)  
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Angel Is this the nail in Serco's coffin

Well all here as I said earlier in this thread the writing will be on the wall if and when the GCAA advertise for controllers and guess what here is the latest GCAA advert in Flight 16/9.



Air Traffic Control Officer (ATCO) Posted16 Sep 05Close date16 Oct 05ReferenceATCO-04LocationUnited Arab Emirates

Job DescriptionThe expanding and growth-oriented civil aviation authority in the gulf region is looking for qualified personnel to join its multinational team of professionals and to fill the above positions
Position Responsibilities
Provide Area radar control service, flight information service and alerting service to aircraft operating in appropriately classified airspace in the UAE FIR. Radar sequencing of aircraft, inclusive of speed control for initial spacing of aircraft onto Standard Terminal Arrival Routes Holding and hold clearing at accurate pre-determined rates. Level allocation and application of spacing criteria based on onward routing, between combinations of over flights and departures at common convergence points. Implementing flow management procedures in or beyond Emirates FIR. Conducting On the Job Training (OJT) to ATCOs and ATC trainees if required.
Number of positions: 6
Starting date: Immediately
Work location: United Arab Emirates, Abu-Dhabi
Job Qualifications
Must hold valid Area and Area Radar control License and ATC Medical Certificate Tower approach and approach radar ratings (desirable). Minimum 5 years continuous operational duties a s a certified controller in a multi-sector ACC Equipped with secondary surveillance radar and automated flight data processing. Understanding of RVSM. Must be computer literate and proficient in the use of current mainstream software applications.
Ability to handle stress
Ability to organize and plan work
Ability to work with a team
Ability to communicate effectively in English both verbally and in writing.
Age Limit: 26-40.
Short listed candidate must pass the ATC Assessment of Previous Competence and/or Validation as set by GCAA.
Preference will be given to candidate who can adopt well within U.A.E., possess good communication and people skills and is culturally sensitive.
GCCA offers a very competitive tax free salary and benefits associated with the civil aviation industry. If interested please send the following immediately and indicating joining time required and expected salary and benefits:
1. Detailed CV together with recent passport photograph.
2. Photocopy of valid passport.
3. A copy of licenses.
Closing Date: October 31, 2005

So there you have it, they are on the hunt and could be the final days of Serco.
However, what I ask is they say "they offer a competitive tax free salary with benefits associated witht the civil aviation industry"........... and we all know the benefits are usually c..p and then they go on and say "indicate expected salary and benefits".... so in reality they are really on a fishing expedition, and do not have a salary set or benfits package, and will most likely go low ball. remember if you pay peanuts you get monkeys. I can tell you they have been canvassing the bulk of the current Serco staff to see what they would accept and for most even at 28,000 plus villa the GCAA baulked at this, so BEWARE IF YOU DARE !!!!

So my words to those applying is, you should be looking to at least either 35,000AED per mth all up (ie you pay for everything)plus at least some sort of gratuity of at least 10% per year of service and at least 56 days leave per year and 1 x return airfares for a family once per year!! (bearing in mind a half decent villa will set you back at least 10000AED per mth and schooling per child approx 3,000 AED per mth

OR

26,000per mth plus education paid for each child. plus decent villa accommodation plus at least some sort of gratuity of at least 10% per year of service and at least 56 days leave per year and 1 x return airfares for a family once per year!!

remember Doha is paying about 27,000 plus villa accommodation!! So there is the minimum bencmark.

This is no backwater traffic wise any longer, the Area ATCOs work their butt off here now compared to say 5 years ago so you should get paid

I think this should do it, so now we should finally see some aciton




TTFN
 
Old 20th Sep 2005, 05:35
  #72 (permalink)  
 
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This just arrived in my "inbox" - thought it appropriate.


Once upon a time, in a desert near you, there lived an orphaned bunny and an orphaned snake. By a surprising coincidence, both were blind from birth.

One day, the bunny was hopping through the desert, and the snake was slithering through the sand, when the bunny tripped over the snake and fell down.

This, of course, knocked the snake about quite a bit. "Oh, my," said the bunny, "I'm terribly sorry. I didn't mean to hurt you. I've been blind since birth, so, I can't see where I'm going. In fact, since I'm also an orphan, I don't even know what I am."


It's quite ok," replied the snake. "Actually, my story is as yours. I
too have been blind since birth, and also never knew my mother. Tell you what, maybe I could slither all over you, and work out that you are so at least you'll have that going for you."

"Oh, that would be wonderful" replied the bunny.

So the snake slithered all over the bunny, and said, "Well, you're
covered with soft fur, you have really long ears, your nose twitches,
and you have a soft cottony tail. I'd say that you must be a bunny
rabbit."

"Oh, thank you, thank you," cried the bunny, in obvious excitement.

The bunny suggested to the snake, "Maybe I could feel you all over with my paw, and help you the same way that you've helped me." So the bunny felt the snake all over, and remarked, "Well, you're smooth and slippery, and you have a forked tongue and no balls. I'd say you must be either a team leader, a supervisor or possibly someone in senior management."
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Old 20th Sep 2005, 06:03
  #73 (permalink)  
 
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I had to laugh when I read "competetive salary". Competetive with who? Bangladesh? The people running the show here have no idea what is going on in the rest of the world. The "competetive package" is about 25% lower than even their neighbours in the Gulf- and for that you get to work almost every day, in ever-deteriorating conditions, and live under threat from one of the most backward management regimes you are ever likely to experience.

Count me in the legion that have left or are leaving.
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Old 20th Sep 2005, 11:18
  #74 (permalink)  
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Ferris et al

I guess that means they should be looking for 6 + 1 + however many more may jump ship now the word is out.

TTFN
 
Old 20th Sep 2005, 16:24
  #75 (permalink)  
 
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Serco's ATS Future

New boy on the block..hello everybody.

Frustrated is one way to decribe how most of us feel..from my perspective I think Serco is in a real position of power when it comes to negotiating new ATS contracts in the UAE.

All we need is a good "Contract Negotiation Team" to get us and Serco what they want...I believe Serco make about 600 000 Dhm per ATCO at Dubai and I should imagine the UAE Centre would be about the same. Therefore Serco can increase the contract price per ATCO or reduce their profit margin to retain valuable staff...

Now from my experience dealing with our management in the UAE the second option wont be considered (and from a business point of view probably understandably)...therefore we need to increase the contract cost price to the customer.

I am hopeful that somewhere within Serco we can gather a team to take on the mighty GCAA and negotiate a fair and equitable agreement that will attract good quality ATCOs and retain the ones they already have...I am a half glass full person.

This country is at a watershed in Aviation and hopefully cool heads will prevail...to be fair to all parties GCAA and Serco are only part of the problem...you all, like me have come here after signing and agreeing to said contract conditions. Now that I'm here I want to be part of the solution and improve all our professional conditions..

Food for thought:

1.Composite salary (say 34000 Dhm per month)..married or single..Serco to provide for the administrative and financial assistance with regard to Visa requirements as well as assistance with new arrivals and a updated list of procedures to follow when you arrive in the UAE.

2.Establish an ATCO Guild that deals with professional matters only. The president of the Guild could represent ATCOs on all professional matters when dealing with the GCAA and Serco Management.. would need a dimensional shift in thinking for all parties..difficult but not impossible.

Serco should well remember that empires dont crumble from within but at the edges...the company and managers should make every effort to ensure the keep these ATS Contracts...I feel private ATS Contracting may be a huge business in a few years..many of the National Service providers are already looking at doing this on a limited scale...if we do it right here..well..however we do need a new team to deal with the GCAA.

Time for a lie-down.

Lifesaver
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Old 20th Sep 2005, 21:43
  #76 (permalink)  
 
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Dear half glass full person,
or is it ''one sandwich short of a picnic'' . Your ideas and suggestions are perfectly valid and make sound business sense.
''IN THE REAL WORLD'' but we're living in johansen's magical land of make believe.
you talk about SERCO being '' IN A POSITION OF REAL POWER''
when it comes to contract negotiations . I don't think So ,when you look at how badly they sold themselves short at the last negotiations because they were sh#t scared that they would lose the contract. (Nats were sniffing around)
you also talk about a good contract negotiation team.
well if RAMBO, the current CM , is part of that team you're onto a loser straight away. he can't even negotiate a TV set for the ATCO's restroom. What makes you think he or his kind could up the fee per controller and get that out of GCAA. Not a hope! The current negotiation team
couldn't negotiate their way out of a paper bag!!!
What are Serco , UAE centre specific, actually good at.
Standing idly by and watching GCAA management use and abuse staff, allowing accommodation and living conditions to deteriorate to near sqaulor, and procuring bargain basement medical care . We all signed up to certain conditions and '' PROMISES''
which have been eroded , whittled away and broken beyond belief. you also talk about an ATCO guild . This would be interpreted as union speak and any moves as such would be pummelled into the ground straight away by lucifer . His ''STALINISTIC WAY '' of maintaining total control. The road of bones leads to UAE centre.
Lifesaver, enjoy your lie down,
because the men in white coats will be coming to take you away soon!!!
burj out
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Old 23rd Sep 2005, 13:21
  #77 (permalink)  
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Gents/ladies

Gone awfully quite out there since the GCAA adds went in last week.

Looks like all those affected have gone to ground. C'mon guys lets hear exactly what is happening there and most importantly HAS SERCO ISSUED THE TERMINATION NOTICES the 22nd has passed!!!

I would think some may also look to be leaving at the stroke of 12!!

Info please

TTFN
 
Old 23rd Sep 2005, 19:13
  #78 (permalink)  
 
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Tweety

Where did you get a date of the 22nd?
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Old 24th Sep 2005, 05:27
  #79 (permalink)  
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Fox

My little birdie (who has up to now always given me 100% accurate info... may have slipped this time). was told the contract ended on 22 December 2005 and therefore the 3 mth notice period came in at 22 September 2005? If different please correct me.

What is the goss from the centre? Any idea on what the GCAA will offer? Surely, someone in the Serco camp has had something to say?

TTFN

PS You may get a call from a mate of mine re the UAE situation any day now, however all the info I have provided them does not bode well for them to take the plunge!
 
Old 24th Sep 2005, 13:33
  #80 (permalink)  
 
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I had a lot of sympathy for the boys and girls working for serco but that last comment has gone over the top. By all means have a pop at your manager but taking the p!ss out of whats happening in the US is in pretty bad taste.
And no I am not a manager, or american, or a journo etc etc.

Previous post to which you refer and which was irrelevant to this thread has now been deleted. PPRuNe Radar
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