Good riddance to Serco (hopefully)
PMS, you are spot on, don't apologise!
Serco's treatment of ME staff is outrageous, made all the worse by the contempt in which they manage the staff contracts.
Unless things have changed in the past 5 years, their ME safety management is nothing more than superficial (I'm tempted to say "dangerous"). To anyone contemplating working for this mob of mis-managers, please be aware of the likely consequences should you be unfortunate enough to be involved in a serious incident or worse.
Time for change is overdue. I just hope the dedicated ATCO's and assistants end up better off when the change comes.