conflict of interest?
Thread Starter
Join Date: Dec 2004
Location: in the office
Posts: 29
Likes: 0
Received 0 Likes
on
0 Posts
conflict of interest?
From Tuesday 03 May, NATS' IT provider, ITNET, will become a division of Serco UK Ltd, known as Serco Solutions. Since the announcement of Serco's intention to take over ITNET, NATS has been considering the implications for its Business IT support contract and the potential for conflicts of interest with NATS business.
Following discussions with Serco and ITNET, NATS has secured an agreement that will ensure the confidentiality of sensitive information, and protect us against conflicts of interest, while maintaining the business IT service support. They will have the ability to claim for damages, including potential loss of profit, and ultimately terminate the contract if necessary.
Serco have assured NATS that there are no plans to break up the existing ITNET role of IT support, which is seen as complementary to Serco's other divisions and in addition a plan has been put in place to ensure service levels are maintained - and improved, where practicable.
Serco claims to be committed to delivering service excellence to its customers, including NATS and is looking forward to a long and mutually rewarding relationship with NATS, a key client in its customer portfolio
.......discuss
Following discussions with Serco and ITNET, NATS has secured an agreement that will ensure the confidentiality of sensitive information, and protect us against conflicts of interest, while maintaining the business IT service support. They will have the ability to claim for damages, including potential loss of profit, and ultimately terminate the contract if necessary.
Serco have assured NATS that there are no plans to break up the existing ITNET role of IT support, which is seen as complementary to Serco's other divisions and in addition a plan has been put in place to ensure service levels are maintained - and improved, where practicable.
Serco claims to be committed to delivering service excellence to its customers, including NATS and is looking forward to a long and mutually rewarding relationship with NATS, a key client in its customer portfolio
.......discuss
niknak
Join Date: Dec 2001
Location: UK
Posts: 2,335
Likes: 0
Received 0 Likes
on
0 Posts
I think Foghorn has summed it up nicely, Serco is a massive organisation, and its highly unlikely that the IT bods will have the remotest idea of who or what Serco Aviation are all about.
Even if there could possibly be some collusion between the two, it would be so obvious that the Aviation division wouldn't survive to see another day.
Whatever the conspiricy theories, I doubt that the passing of commercially sensitive data between the two would ever happen, as that now carries very serious legal implications, along with long prison sentances.
Even if there could possibly be some collusion between the two, it would be so obvious that the Aviation division wouldn't survive to see another day.
Whatever the conspiricy theories, I doubt that the passing of commercially sensitive data between the two would ever happen, as that now carries very serious legal implications, along with long prison sentances.
Join Date: Aug 2004
Location: UK
Posts: 5
Likes: 0
Received 0 Likes
on
0 Posts
The worst thing NATS ever did with its IT was to contract out.
They thought it would be cheaper, and more cost effective.
SEMA was an out-and-out expensive disaster, and ITNET hasn't been much better. One of the obvious failures with both organisations, was neglecting to realise that not everyone would be satisfied with the standard desktop and associated raft of outdated programmes available.
The motto in each case was "Give everyone Microsoft Office and they'll all be happy - oh, and it'll be cheaper as well".
What rubbish - different users required different combinations of software available to them - horses for courses. The catalogue of available software came out of the Ark and was at rip-off prices, too. The backup has been abysmal, too.
Just another example of NATS' shortsightedness in the interest of "progress"
Beware, Group 4 may be about to take over controlling next....
They thought it would be cheaper, and more cost effective.
SEMA was an out-and-out expensive disaster, and ITNET hasn't been much better. One of the obvious failures with both organisations, was neglecting to realise that not everyone would be satisfied with the standard desktop and associated raft of outdated programmes available.
The motto in each case was "Give everyone Microsoft Office and they'll all be happy - oh, and it'll be cheaper as well".
What rubbish - different users required different combinations of software available to them - horses for courses. The catalogue of available software came out of the Ark and was at rip-off prices, too. The backup has been abysmal, too.
Just another example of NATS' shortsightedness in the interest of "progress"
Beware, Group 4 may be about to take over controlling next....
Join Date: Dec 2003
Location: London FIR
Posts: 155
Likes: 0
Received 0 Likes
on
0 Posts
"Following discussions with SERCo and ITNET....will ensure the confidentiality of sensitive information...protect us against conflicts of interest...maintaining the business IT service support.
As for securing agreements, NATS should wiseup and recognise that this isn't a "Ministry of Aviation culture" staffed by public-school educated jolly decent chaps, but the cut-throat world of big business, in which securing contracts and increasing profits and thus share value, is all that counts.
Dump ITNET ASAP!!
"Following discussions with SERCo and ITNET....will ensure the confidentiality of sensitive information...protect us against conflicts of interest...maintaining the business IT service support.
Join Date: Apr 2005
Location: UK
Posts: 9
Likes: 0
Received 0 Likes
on
0 Posts
Outsourcing services is often disastrous mainly because of the extra layer of management and communication it requires. Therefore at least reservations about sensitive information being available to a competitor might be unfounded simply due to the new structure actually hampering such a process unless anyone further up makes a concerted effort to obtain such information by devious means.
Most likely this is all cost-driven anyway, any details of potential scaling back of services or job losses?
Most likely this is all cost-driven anyway, any details of potential scaling back of services or job losses?
