From Tuesday 03 May, NATS' IT provider, ITNET, will become a division of Serco UK Ltd, known as Serco Solutions. Since the announcement of Serco's intention to take over ITNET, NATS has been considering the implications for its Business IT support contract and the potential for conflicts of interest with NATS business.
Following discussions with Serco and ITNET, NATS has secured an agreement that will ensure the confidentiality of sensitive information, and protect us against conflicts of interest, while maintaining the business IT service support. They will have the ability to claim for damages, including potential loss of profit, and ultimately terminate the contract if necessary.
Serco have assured NATS that there are no plans to break up the existing ITNET role of IT support, which is seen as complementary to Serco's other divisions and in addition a plan has been put in place to ensure service levels are maintained - and improved, where practicable.
Serco claims to be committed to delivering service excellence to its customers, including NATS and is looking forward to a long and mutually rewarding relationship with NATS, a key client in its customer portfolio
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