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Originally Posted by pholling
(Post 10195756)
The CAA report is crap, i.e. so poorly written that it boarders on arbitrary. However, it seems MAN clearly has or has had issues with the handling of disabled passengers. It is also pretty clear that the airlines are probably even worse. I would guess that there are some airlines that are much worse than others and are also much less likely to be willing to pay for quality service at an airport. Smaller airports tend to do better, and this may be because they are 'minimum gauge' on the service, where as the larger airports are much more dependent on specific staffing levels. Incidentally, this isn't a survey and the CAA doesn't make directly, accessible reference to the passenger satisfaction survey results for individual airports, just the industry as a whole.
You can dismiss it as 'crap', but the fact is that this is yet another piece of evidence which correlates with an ongoing pattern of poor service and increasing customer dissatisfaction. |
Originally Posted by DP.
(Post 10195779)
However it also states that, 1) the stats provided by the airport demonstrate poor performance and 2) that the airport accepted that their performance has been unacceptable. You can dismiss it as 'crap', but the fact is that this is yet another piece of evidence which correlates with an ongoing pattern of poor service and increasing customer dissatisfaction. |
Originally Posted by Flightrider
(Post 10195778)
EU1107/2006 removed the responsibility of PRM provision from airlines individually - who used to be able to contract with any of a range of competing suppliers - and handed that responsibility to airports, who by and large have contracted with a single supplier for their entire PRM requirements, the costs of which are then met by a PRM levy on every passenger's ticket. All of the airports assessed in this year's CAA report have a monopoly provider for PRM assistance so it's a level playing field - and one backed by EU regs - in that respect. I think there are a couple of airports where the operator provides the service with its own staff, but for the mostpart, it is contracted out to third parties who are then managed (or not) by the airport operator....
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Originally Posted by RAS_2001
(Post 10195743)
TUI have announced that they are starting direct flights from Manchester to Aqaba, Muscat, and Langkawi in Malaysia, I would imagine that LGK would even a seasonal destination, unsure about the other 2.
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Originally Posted by pholling
(Post 10195852)
I actually provides almost no stats. The Executive summary contains information that is not present in the main body of the report, let alone expanded upon. Yes, the airports all have admitted to issues, but given the CAA has an enforcement role, there is an incentive to do so. In the case of Manchester, there is/was a clear issue with understaffing and as a result wait times compared to the 'targets' set by the CAA. We aren't told what those targets are or what the basis for them is, so it is effectively impossible to determine if they were actually 'correct' in the first place. That said, you are correct that there a significant signs of issues with poor performance in a number of areas at MAN, but the data presented is so poorly done that you cannot definitely say they exist. As for increasing customer dissatisfaction, at least in the CAA report there is no evidence of such, just evidence that the airport remains at 'Poor' on their criteria list. Keep in mind according to Appendix B and airport could rate poor and actually have very low dissatisfaction percentages.
To be clear I am not saying that this report, in itself, can be held up as quantitative evidence (albeit that the summary does suggest it) of the dissatisfaction. It does however very much correlate with the wider pattern of dissatisfaction at the service which at this point is clearly undeniable. |
The tension is that the PRM charge is typically negotiated with the airlines. |
Originally Posted by DomyDom
(Post 10195912)
Thanks for posting this RAS_2001. Please can you post a link to the source as I can't find the announcement online. Presumably Aqaba and Muscat are charter flights as they don't appear to be bookable?
This is the link which clearly shows Aqaba and Langkawi, with also new direct route to Thailand Pattaya U-Tapao |
These wereThomson cruise flights announced a while ago BHX has similar |
Originally Posted by RAS_2001
(Post 10195972)
http://book.manchesterairport.co.uk/Info/MAN/Schedules
This is the link which clearly shows Aqaba and Langkawi, with also new direct route to Thailand Pattaya U-Tapao |
Originally Posted by BHX5DME
(Post 10196017)
These wereThomson cruise flights announced a while ago BHX has similar |
Eurowings increase DUS-MAN from 3 daily (Mon-Fri) to 4 daily starting 11th November. |
Apologies for misleading you Dom, the article didn't say whether or not it was new cruise destinations or airline destinations. You can easily mistake one for the other...
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Just recently passed in and out of security at T2, what a refreshing change and a genuinely pleasant experience. Flying out, I was in security for no more than five minutes and the staff were surprisingly cheery and helpful. Inbound today from Doha, the queue did look quite long but it was fast moving as all the passport barriers were open. It was actually quicker than Changi security. Hats off to T2.
Also agree on the previous points that it is great to see Qatar switch to the A350. Having flown on both this week, it is a much superior aircraft in every way. |
LAX_LHR........More services,,,,..Constantly turning the screws on an already overloaded airport.
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A lot of things are going to change over next few months with terminal moves, pier 1 on T2 opening in spring
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A lot of things are going to change over next few months with terminal moves, pier 1 on T2 opening in spring |
Originally Posted by Mr A Tis
(Post 10196848)
Deck chairs & Titanic springs to mind...
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With the expansion underway i'm sure MAN will be able to handle at least 15 long haul aircraft at once. I would also like to see PVG be available as a direct service are one point in the near future, but we will have to wait and see how things pan out. I would suspect that the four piers would be equally spaced out with an adequate number of gates for each pier. I would imagine at least 10-12 per pier.
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Originally Posted by RAS_2001
(Post 10196393)
Apologies for misleading you Dom, the article didn't say whether or not it was new cruise destinations or airline destinations. You can easily mistake one for the other...
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Originally Posted by DomyDom
(Post 10197246)
Its no problem RAS_2001, thanks for sharing anyway.
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Originally Posted by RAS_2001
(Post 10197186)
With the expansion underway i'm sure MAN will be able to handle at least 15 long haul aircraft at once. I would also like to see PVG be available as a direct service are one point in the near future, but we will have to wait and see how things pan out. I would suspect that the four piers would be equally spaced out with an adequate number of gates for each pier. I would imagine at least 10-12 per pier.
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I think we should see Air China commence PVG sometime within the next year, I am not 100% certain however if it does I will be one of the travellers to utilise that direct route on a regular basis.
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Originally Posted by LFC22
(Post 10196654)
Just recently passed in and out of security at T2, what a refreshing change and a genuinely pleasant experience. Flying out, I was in security for no more than five minutes and the staff were surprisingly cheery and helpful. Inbound today from Doha, the queue did look quite long but it was fast moving as all the passport barriers were open. It was actually quicker than Changi security. Hats off to T2....
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Originally Posted by Flightrider
(Post 10195971)
The costs of the service are negotiated between the airport and the PRM provider. The airport then divides the total cost by the number of passengers it expects to come through its doors and levies a per passenger fee. It is normally ringfenced from the normal commercial negotiations between airports and airlines as to what the airline pays to use the airport. The airline influence over the PRM element of costs is probably the lowest of any component of the fees and charges paid by any airline at any airport. The Manchester PRM charge per departing passenger is already towards the upper end of the scale for major airports (although not the highest). It doesn't seem to correlate to the service being provided also being at the upper end of the scale. Either way, the ball is firmly in the airport's court to fix it.
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Icelandair will increase flights next summer. Instead of the usual drop to 5 weekly in the summer, daily flights will be maintained. Remains B757 so a nice little increase. |
as summer KEF hugely connecting, doesnt that just steal pax from other Westbound routes? |
Originally Posted by CabinCrewe
(Post 10198227)
as summer KEF hugely connecting, doesnt that just steal pax from other Westbound routes? Anyway, the security queues were in the headlines of the MEN again this morning https://www.manchestereveningnews.co...elays-14916738 Meanwhile here is a summation of the woes at the airport at present https://www.manchestereveningnews.co...rport-14914947 All this negative publicity can't be doing the place any good. |
Strikes would cause 'considerable disruption'. How could you tell ?
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When are MAG going to realise that all of this chaos is down to its own failing management? Security has been ‘an absolute joke’ for some time now and initially I had assumed the whole shambolic experience was down to the front line staff members making everyone’s lives a misery. But what’s becoming clear is that this is mainly down to their bats being broken by their bosses. Aging equipment breaking down, and more and more pressure being ratcheted up against them, is there any wonder why there are staff shortages? I’d get another job too... The latest revenue generating scheme to ‘pay, kiss and fly’ has caused complete chaos that was totally self inflicted. The staff car park is too far to walk from and the traffic around the area is so strangled that the busses are infrequent and late; regardless if you can get in or out of the place yourself. Every excuse thats been used in response isn’t to admit their own failings, rather to blame everything else and to trumpet the new (and hopefully improved) Terminal Redevelopment. Which, by the way they had a wonderful opportunity to create an attractive world class building which appears to be starting to resemble dreary grey box complete with an equally aw-inspiring multi-storey carpark-which I’m sure will be very lucrative! I want to love the place, but these problems simply don’t exist elsewhere to the same extent. But, hey, it’s expanding, so at least that’s something I suppose. Whether they can cope with it or not. |
A lot of what's going on at the moment reminds me of BAA Heathrow circa 2005/6 'Terminal 5 is coming, that will fix everything, therefore it's fine for things to be awful at the moment'. It was only when T5 opened, fell over and there was a management clearout that things actually started to improve.
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Certainly time some heads rolled. The passengers, the airlines, the CAA & The Dept for Transport - none of them are happy with Manchester Airport at the moment. The only people smiling are the shareholders who have just been paid record dividends. Given that the security screening declared waiting time is 15 minutes- then passengers should be refunded their £5.73 passenger security charge if the airport fails to meet their own target., as you would for a delayed train etc. To get away Scott free charging £11.44pp airport facility fee and a £5.73pp security fee without delivering an acceptable service level needs to end. Time the regulator imposed some penalties- otherwise it's water off a ducks back. Only when the shareholders are affected will anything change.
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Originally Posted by Suzeman
(Post 10199095)
Probably a bit of that but on the other hand stimulating the market.
Anyway, the security queues were in the headlines of the MEN again this morning https://www.manchestereveningnews.co...elays-14916738 Meanwhile here is a summation of the woes at the airport at present https://www.manchestereveningnews.co...rport-14914947 All this negative publicity can't be doing the place any good. Don’t get me wrong, there are loads of issues and some of the bad publicity is justified. But a lot isn’t, and the MEN seem to have it in for MAN. |
Not from the MEN but the Daily Express, cars vandalised for the second time...https://www.express.co.uk/news/uk/99...-park-security. Not parked in cowboy parks but MAG's multi storeys.
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I’m told by people who were there that T3 security area was in a mess this am. Some passengers missed their flights due to having to queue up for 2 hours which caused some swearing and shouting at security officers. Unless they get on top of this quickly the next two months could be hell. |
Originally Posted by Flightlevel001
(Post 10199171)
The latest revenue generating scheme to ‘pay, kiss and fly’ has caused complete chaos that was totally self inflicted. |
UASS from what I've witnessed on a daily basis, it's the usual cheap skate attitude with punters not wanting to pay to drop and stopping just about anywhere, which then has a knock on effect to traffic flows and causing car parks staff extra headaches. Additionally over 10 years since the present security enhancements were brought in I would expect travellers by now to know what they should be doing to speed the queue nad get through security quicker. Im not saying that all is rosy in the garden with MAN as it is far from it, but from what I see, this time next year things will be far better than at the moment, with huge multi storey car parks in construction, massive overhauls/ upgrades to many of the airport infrastructures (gas, electric, comms, fuel etc) MAN TP progressing and SEMMS getting towards an opening date, these projects alone will make a very big difference. One last point, I think that too many managers who actually know what they are doing in running an airport have been seconded to MAN TP, leaving an operational experience imbalance across the whole business. Once some of the secondments have concluded, the experienced staff will be back to their regular duties hopefully putting things back in place. |
techair, what exactly do you mean by SEMMS getting towards an opening date?
Also, assuming no BREXIT/World economic calamatitties, next year, there will doubtless be more passengers/customers/punters. These will be arriving/departing on all the new services enthusiastically trumpeted on here by LAX-LHR and his chums. That means more cars, in addition to those which will pitch-up on Ringway Road West when the A6MARR opens. It's nothing to do with the cheap-skate attitude of punters not wanting to pay to drop off. Why on Earth should they have to? You can park at The Trafford Centre, Cheadle Royal and Handforth Dean for hours on end without paying a penny. The only folk who would wish to say at EGCC for hours on end, (apart from the staff), are aircraft enthusiasts, such as LAX-LHR, and his chums. |
Zooker. i have you on ignore but been shown the post via another member and it has been reported. Your bullying tirade is becoming nothing short of childish, tiresome and pathetic. Funny how anonymity makes people braver, bet you wouldn’t say boo to a goose in reality. |
Not bullying at all LAX. Very sad to learn you feel that way. Having spent most of my working life in aviation, I found a sense of humour, and a resilience to having fun poked at you, to be essential requirements, 'in the field'.
I'll buy you a beer sometime. |
Zooker
The thing is you have to pay at most airports now to drop off or pick up passengers, I don`t agree with it but if the likes of airlines didn`t demand cuts on all service provided by the airport we wouldn`t have this situation of having to pay for everything All everybody thinks of now is price and once its down it is very difficult to get back up, I know as I work in retail and could see what was going to happen after the crash post 2008 and it`s hurting a lot |
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