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-   -   EasyJet - 4 (https://www.pprune.org/airlines-airports-routes/370654-easyjet-4-a.html)

groundbum 7th Jul 2010 13:07

how to sue Easyjet
 
for all those wondering whether to sue Easyjet for cancellations.

I did this in February, and it's not difficult. Essentially log onto moneyclaim (google it) and issue a small claims court proceedings. It'll cost maybe £30 on your card, and you get this back if you win. Easyjet will generally settle as their lawyers cost more than your claim and in a small claims court the defendent (easyjet) is not allowed to ask for their costs back from you if they win. So the MOST you lose is the £30 fee or so.

Generally it is good manners to send a registered letter to Easyjet HQ saying you intend to sue, a week or so before you do. Easyjet will ignore the letter, but the Judge will be impressed you didn't run straight to court. Do all your letters etc on a computer so you have a copy for your file.

You'll need evidence to prove you are entitled to the EU compensation (250euro/passenger) and the cancellation was not down to the assorted get out clauses such as technical failure and weather. The easiest proof is if every other airline was flying and Easyjet cancelled loads of flights, that tells you it wasn't a one-off beyond their control. In addition if a captain says something on a tannoy that would help your case, then swap emails with fellow passengers and email each other offering to authenticate the captain/dispatcher/check in person really did say what they said about crew shortages etc and that multiple people witnessed it.

Easyjet will then allow the case to go forward etc as their law firm have a small army of cheapy clerks that can do letters by the thousand. But a week or two before the court case they'll offer to settle for 25% of what you asked for. Depending on your nerve tell them to stuff it but you'll take 50% or 90% or whatever. The law firm really is like a call center and just does cases by the bucket load.

I'm sure somewhere Easyjet have taken the business decision that it is cheaper to go through this rigamarole and run their business with such low resourcing levels, rather than spend extra money on planes and crews and operate professionally. You taking them to court and winning will at some point tip the cost/benefit equation against this style of operation.

Don't forget in your letter/small claims statement to state what would Easyjet should do to make you happy and close the case. otherwise their customer service people are left guessing and you'll negotiate back and forth all day. I simply said 5x250euro please for the five of us.

G

cesare.caldi 7th Jul 2010 17:40

Easyjet new route on sale from tomorrow:

MXP-LJU 3x week from dicember
Paris-LJU 3x week from dicember
MAN-HAM
MAN-AMS
MAN-GOT
LGW-ZAG

JonnyBfs 7th Jul 2010 17:56

New Belfast Route
 
:)There is also a new route from Belfast
BFS-MALTA 2x week from February
On Sale Tomorrow:ok:

toledoashley 7th Jul 2010 18:20

Anymore for anymore??

kingston_toon 8th Jul 2010 09:48

Confirmed new routes now on sale:

Wasn't expecting Zagreb...

MAN – GOT
MAN – AMS
MAN – HAM
ZAG – LGW
ZAG - CDG
BFS – MLA
LJU – MXP
LJU – CDG
BSL – DRS
BCN – LIS
BCN – AMS
SXF – GOT
FCO – NCE
BSL – VCE

Big_Mach 8th Jul 2010 11:53

BCN-LIS and BCN-AMS are interesting ones as they are not bases (yet) otherwise might be W patterns.

easydan319 8th Jul 2010 15:17

Also SXF - AMS twice daily from 31st October. In total 3 new routes from AMS (SXF,BCN,MAN) taking total routes to 18.

parky747 8th Jul 2010 16:41

EZY MAN
 
Are there anymore additional EZY aircraft to be based at MAN as these new routes are announced or are these routes a replacement for the summer season destinations?

OltonPete 8th Jul 2010 17:36

Manchester
 
parky747

I have just checked one week in December when the GOT starts
and it looks like a straight replacement for the summer routes.

Five based with hardly any spare capacity other than Tuesday
(work for 4 based?) and odd gap on Wednesday & Thursday.

Quite a neat schedule and destinations although GOT at three
a week is an interesting one to say the least.

Pete

ryansf 8th Jul 2010 17:58

So if MAN is staying at 5 based, then the rumours of the DSA aircraft moving over are false then. Could it be just finalising of schedules before putting the DSA flights in January on sale? There is also some space capacity (Palma not being operated IIRC) over the winter months so perhaps a ski destination being announced?

cesare.caldi 8th Jul 2010 18:57

Easyjet new route from MXP are:

MXP-LYS operated by LYS based plane
MXP-TLS is a replacement route of MXP-SOF
MXP-LJU is the only true new route from MXP.

Easyjet close 10 summer seasonal route from MXP, so or plane based will be reduced during winter or will be announced soon several new route from MXP.

Hangerhead 8th Jul 2010 19:21

lightning strikes ezy 5478
 
EZY5478 (17:25 from MAD to LGW) tonight had a fairly major lightning strike and flight was turned back to MAD.
No word yet on replacement flight.

My niece was on the flight, bless. had a terrible shock.
says the windshield is cracked although others also said a crack in fuselage.

transwede 9th Jul 2010 10:15

Anyword on S11 flights from NCL being released?

adfly 11th Jul 2010 08:30

Can anyone specify how many aircraft of each type are at each base at the moment?

A319-100 11th Jul 2010 13:00

Rome FCO 4 A319 ;)

CabinCrewe 11th Jul 2010 14:05

GLA 3x A319 1x A320

ben_keghead 11th Jul 2010 16:39

LPL: 8xA319, 1x A320
DSA: 1xA319 (lpl based aircraft and crew)
MAN: 3xA320,2xA319

BFS101 11th Jul 2010 16:53

BFS: 6x A319

Tranceaddict 11th Jul 2010 18:43

STN 12 x A319, 1 x 757 (Titan)

MerchantVenturer 11th Jul 2010 21:05

BRS - 9 319s and 2 320s (2nd 320 arrives next week for main summer period).


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