Jet2 are in for a summer of discontent unless they do something regarding their scheduled flight times from the UK to Murcia, which are due to arrive whilst the airport is normally not available to civilian traffic.

Yesterday's MAN flight was delayed for just that reason, with a knock on effect for the LS809 MAN-AGP flight, which the same aircraft operates.

Jet2 handed out letters to all AGP passengers at check-in, blaiming: changes in "airport operating times on an earlier flight"; "every effort has been made to achieve an alternative outcome"; "the situation was outside of our control": "your flight will be delayed for 2 hours 20 minutes". "We hope you will appreciate our position".

The answer to the last statement has to be a resounding "NO".

Jet2 have enough metal parked up at the moment to have made an alternative aircraft available. They knew well in advance of the AGP departure, that there was a problem, as they have known about the operating hours for civilian flights at Murcia before scheduling these flights.

It is not only flights from MAN that are affected. Todays flight from LBA is similarly delayed. BFS and BLK both have flights scheduled this summer to arrive at Murcia during the closed period.

The situation appears not to be outside of JET2's control.

May be...
 

Tis time for Mr I.D. to teach his Route Planning & Scheduling folks a few basic lessons:ugh:

I doubt that they would drop the route, it is a staple.

Today is no different.

LBA Departures:
LS207 MURCIA/SAN JAVIER 0735 delayed est dep 11:05

:ugh:

Obviously it is outside of their control if you were told the 2nd runway would be open and is now delayed !!

During summer months when the military is on holiday the airport opens all day so wont affect blk or bfs !!

Some morning flights have operated into mjv as i have seen them snd this depends on military activity !!:ugh:

The new runway has been expected for several years now.

The latest word was that the new runway would be open for the peak summer season......May is not peak season.

Someone at Jet2 has taken a gamble on the new runway being open, which has simply not worked. No other airline Spanish or foreign appears to have taken this risk.

Tomorrow Jet2 has flights from EDB and MAN for the morning period. :rolleyes:

Jet2 will have discussed with Murcia Airport months in advance when they can operate, as after all Jet2 are not going to fly whenever they want with Murcia Airport having no clue when. Murcia must have given Jet2 the go ahead to schedule these flights and clearly there has been an issue, its not Jet2's fault so why make a big deal out of such a non event.

You seem to be implying that Jet2 are doing this deliberately, by your previous posts you also seem to think that Jet2 have it in for you, which im sorry but that’s a load of tosh. There are more important things in life than a delay of a few hours to a flight.

What other option do Jet2 have?! Do you want them to completely disrupt their schedule, which was finalised months ago, and just pluck an aircraft out of nowhere (In full summer there will be no aircraft sitting around at all!) to operate a flight to Murcia that suits you? You have to bear in mind that these flights have been planned for nearly a year and Jet2 are not going to deliberately disrupt their passenger’s plans and their own schedule intentionally. I can tell you now as someone who works for Jet2 and deals with these sitations face to face with passengers, the only option is to delay the flight and apologise.

If it’s such a big deal to you, why not fly with someone else instead of banging on about non events which not many people care about! :ugh:

I don't fly to Murcia, righthandrule.

Jet2 stand out with their delayed morning flights there, which have knock on effects to other flights to other destinations later in the day.

If you work for Jet2, is your attitude to delayed passengers typical?

The facts speak for themselves. In the last three days, three delayed Jet2 morning flights of in excess of 2 hours each to MJV.

As I say, no other airline, Spanish, British or other, has had flights scheduled to arrive at MJV before 15.00 in the last three days or for tomorrow. They obviously got the information on available hours correct.

Someone at Jet2 scheduling has got things wrong. Jet2's error, not out of their control. It needs sorting now. well before peak season, when as you say there will be no spare capacity.

Lets see what tomorrow mornings MJV flights bring.

trebor and righthandrule, this is the situation at MJV.
There are 3 windows of use to civilian a/c in the morning during the week
0710z to 0730z
0925z to 0945z
1140z to 1200z
The decision to enable use of these windows is at the discretion of the A/P Commander on the day and AENA MAD do not co-ordinate any movements, as far as they are concerned the place is shut.

Now my opinion is that with that level of risk it is completely irresponsible and pretty bloody arrogant of Jet2 to publish a schedule assuming that the airport commander at a military airfield will happily allow them in just because they have decided to take the risk. Looking at what has happened over the pat few weeks they have screwed up pretty badly.
All other carriers operating into MJV schedule a slot 2 operation because they know that the airport is definitely open at that time (apart from weekends when the airport is open in the morning as well).

It just shows contempt for their pax. They could easily swap the AGP flight into the morning and operate the MJV as the afternoon flight.

Perhaps Monarch are kicking their butt and they are desperately trying to gain an advantage?

If so they have misjudged the situation and screwed up big time. :=:=:=

On the plus side if you do manage to get stuck in MJV for a few hrs at least you can watch the spanish version of the red arrows do their tricks and loop de loops right above the runway to kill some of the time.

Correct me if im wrong however during July and August the airport is open all day. Possibly for June as well.

The go ahead was given to schedule flights in possibly by AENA and then over ruled by the military. I heard that the fuel station had to be moved from where they had put it.

As Jet2 have been flying into mjv for the past 5 -6 years I dont think they would change their programme unless they were told it would be open.:ugh:

Fair enough, obviously Jet2 have taken a risk but I am still under the belief that its not entirely their fault as they have been given permission to fly the flights in question. Murcia is one of Jet2's most important routes, they have been flying there since the start of Jet2's operations so i'm pretty sure Jet2 will have a fair idea of whats gone wrong be it their own fault or AENA's. I guess the information passed on from Jet2 to its staff is not true then. :rolleyes:

That would be an ideal situation, but I would imagine that up until recently Jet2 were under the impression that the flights to Murcia would be operating with no problems. So yes swapping the flight months ago would have been a realistic option but doing it at the last minute is going to really screw up a lot of peoples plans.

My attitude to delayed passengers is as follows. I would much prefer for Jet2 to delay a flight and inconvenience ~ 200 Murcia passengers rather than re-schedule the Malaga flight at the last minute, meaning that both the AGP and MJV flights have severe disruptions. Hence why I said the only option for Jet2 is to delay the Murcia flight. Yes okay the Murcia passengers will not be happier but for us staff who have to deal with these situations this is far the best option. Imagine the chaos if Jet2 decided to swap the AGP and MJV flight at the last minute as has been suggested, you have around 400 outbound passengers and potentially 400 inbound passengers who are 1) Rather annoyed, 2) Need to change drop off arrangements at the airport i.e. taxi's, car parking, train tickets etc, 3) Need to change arrival arragnements. The list is endless of how much minor documentation and staff briefing has to go on.

So my view on delayed passengers is that yes, its by far a pretty crap situation (Wether it be Jet2's fault or AENA's fault etc) but as an Airline we do try to do out best to make it easier for the passengers, and I do take the view that its better to delay and apologise for the situation rather then screw 800 people's travel arrangements up at the last minute.

trebor, I'm happy to correct you. MJV is open from mid-July until early Sep for morning arrivals during the week. The three windows are as advised by the military to AENA but as fare as the head co-ordinator for AENA is concerned the airport is shut during the week until 1300z (from the mouth of the man himself)

Jet2 have decided to ignore this and try and be "clever".

The decision to operate under the restrictions I've highlighted would have been taken by Jet2 without the "go ahead" of AENA as they will only allocate slots as per the instructions they are given by MJV which is that the airport is shut (that's the opposite of open) during the week until 1300z.

This the reason that Jet2 pax are being inconvenienced.

righthandrule, you've completely missed the point. There was no chance that these flights could consistently run on time. The Jet2 management have shown contempt and arrogance by scheduling flights during windows where there is only a slim chance of operating. Your management are hardly likely to tell the staff "Sorry, we screwed up. Could you tell those passengers that you're going to have to deal with that we thought we were smarter than we actually are and as a consequence your flight will be delayed until the airport actually is open in mid-July. Oh, and the slot 2 pax...would you mind hanging around for 3-4 hours as a consequence?"

They could have avoided the whole thing by scheduling properly in the first place:ugh::ugh::ugh:

Sounds like fly with somebody else to Murcia, preferably one who understands what `closed for business` means :ugh::ugh:

I see that tomorrow, Friday, they have done just that!!

There is 2 AGP flights tomorrow

the usual LS185 and from tomorrow LS265.

Met up with an Ex Channex 73 Capt last week.

Apparantley LS is not the most 'Favourite' company to work for at the moment?

He is still linked to current LS pilots & CC.

He has been told how 'Bad' the atmosphere is!!

Can see 'Major' problems this year?

They maybe busy and making money, But if the staff are unhappy then...

It could be 'Showtime'

Quote:
see that tomorrow, Friday, they have done just that!!
Talking about Manchester, as were the previous posters.

Jet 2 757
 

Those 757s are going tech nearly everday at Manchester i think that they are getting a bit long in the tooth, also does anyone know if they have any other plans for more aircraft.

All aircraft go tech!! Those 757s have spend some of the last fortnight covering for Monarch aircraft!!

Can i ask why you even care if the MJV flights are delayed each day? In what way does it have an affect on your life?!
Jet2 are still known for there on time schedule. They are among the best, and are one of the best budget airlines. They don't do much wrong!
I used to work at LBA and saw a lot of Jet2 aircraft go tech, but they had the issues resolved quickly and passengers were offered free drinks and what not, so were not too unhappy. In comparison, the based Thomas Cook plane was once running 14 hours behind schedule about 4 days later it was still 8 hours behind schedule and it finally made up its time when it has the sunday night "off" when it had no flight. Does a delay like that bother you? Jet2 even often helped out Thomas Cook with extra flights when it went tech, so there not the devil!

Finally someone said what most of us are thinking! :ok:

benish and righthandrule

Jet 2 were guilty of a major cock-up on MJV flight scheduling this year, which they now appear to have taken the steps to rectify.

Past records count for nothing with passengers, who have been delayed on these and subsequent later flights on the same aircraft on the day, especially when Jet 2 have been seeking to blaim others for their mistake.

It should be over, if the correct steps have been taken.

Now Jet 2 have to rebuild the reputation that you say they held.

Hello, does anybody know when summer 2010 is comming on sale and if there is going to be any new routes or something?

Same thing happened to me, although going to Pisa. I twice requested the free flights to which the reply took over the maximum 21 days stated on the winners website. In the mean time I decided to book with Ryanair at a very good price and at slightly more reasonable flight times because the hotel prices were steadily increasing every other day. The day after booking guess what appeared in my inbox...

Unfortunately just leave the free winning flight as it does state clearly on the winners terms and conditinos that the free flight is unchnagable (unless paying any admin fees) and that they will not refund any unused flights already booked with Jet2.

I know they had thousands of winners... but i really don't see how it can take a month to see if there is availibility on a flight... a better system should be used if they ever do this competition again i think!

No different to any other airline whether you check in, online, or at the airport. Once you have checked in there is no way you can get your money back.

Non-refundable airline
 

As far as i am aware, Jet2 along with most low fare airlines is a non re-fundable airline anyway, whether you have checked-in or not. The only reason they will give you a refund is if the flight is changed or cancelled by themselves.

Jet2 free flights
 

Maybe the answer is to request a flight outside peak times to avoid disappointment.The flights are valid until March next year.

I requested flights from LBA to SSH next feb and got them within 21 days,for the first date I chose.

Yeah I have to pay some ridiculous charge to take a suitcase and reserve a seat,but it still cheaper than paying for the flights in the first place!

All of my requests were outside peak times and inbetween all the dates specified with Jet2. Hence why i was confirmed 27 days after submitting.

Great to see you got flights to SSH though. These must be the most expensive flights on the LS network so great saving even if you do have to pay for baggage etc.

Returning to the Murcia thread. If you don't want a FIVE hour outbound and FOUR hour return delay on a long weekend trip choose a more reputable carrier.

I know I will.

Reputation is sound. Doesn't appear to have been any problem with the MJV flights today.

The return flight tonight 30 mins early.

Reputable carrier
 

What a crock, every airline has it's delays unfortunately. Jet2 have had some probs this season so far, but it's coming together now. Jet2 have an excellent on time performence record:D.

Could anyone possibly tell me whether the LS MAN-IBZ on Mon 3rd Aug and Mon 10th Aug will be 733 or 752 operated?

Thanks in advance
SAM-EMA

B757 on both occassions.

DW.

Shame your not flying with TOM - IFE onboard!:ok:

wow....a whole 2hrs to IBZ without IFE - whatever will SAM-EMA do???

will the world end maybe??

people sit in their cars longer without HAVING to watch some mindless crap on a tv screen.....

why do people panic so much about IFE and whether it is available or not....

maybe SAM-EMA is travelling with LS to avoid IFE...i would!!

Its a holiday....forget the tv!!

Hey, I wouldn't be bothered about the IFE on a 2 hour flight but I wouldn't say no! And the extra leg room on the 767 is much better than the LS 752!

agreed.....but how long will it be before they start to put the seats back in to take it to max capacity......£289 million loss in the last 6 months was it? or more...

Was that for the whole company of TUI, FCA or TOM or a mix?