Monarch -2
Join Date: Sep 2007
Location: England
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Mr A Tis,
I suppose you have a chance to fly now in view of the latest news.
We are due to fly with Mon. next Monday (26) have to decide weather to cancel the
car hire this Saturday so I don't lose any money,accommodation is no problem.
Regards,
Jubilee
I suppose you have a chance to fly now in view of the latest news.
We are due to fly with Mon. next Monday (26) have to decide weather to cancel the
car hire this Saturday so I don't lose any money,accommodation is no problem.
Regards,
Jubilee
As most people are relying on airlines web sites for updates, the Monarch web site is rubbish compared to most.
Seems to be only updated once a day.
Still showing yesterdays cancellations.
Many airlines are allowing advance cancellations as they want to concentrate on repatriation flights, not new flights taking people out.
They need to look at Ryanair & Jet2 to see how its done !!
Seems to be only updated once a day.
Still showing yesterdays cancellations.
Many airlines are allowing advance cancellations as they want to concentrate on repatriation flights, not new flights taking people out.
They need to look at Ryanair & Jet2 to see how its done !!
Manchester airport web site says airport will not open until 7pm at the earliest (if at all), but Monarch still showing departures for this afternoon.
Do they expect people to set off on long treks to the airport only to find the flights not going?
Come on Monarch shape yourselves.
Look at Jet 2 being pro active & cancelling in advance, putting road/sea journeys for sale etc etc
Information & some advance planning is what is needed.
As a Vantage member I'm distictly unimpressed with the Monarch web site updates.
Do they expect people to set off on long treks to the airport only to find the flights not going?
Come on Monarch shape yourselves.
Look at Jet 2 being pro active & cancelling in advance, putting road/sea journeys for sale etc etc
Information & some advance planning is what is needed.
As a Vantage member I'm distictly unimpressed with the Monarch web site updates.
Thanks Saskatoon for explaining Monarch's policy, which IS different from other carriers.
As for Tight seat, I assume you are a Monarch employee relying on future custom to keep the company healthy.
I would only say that your web site is your most useful tool for communicating information to customers & reducing telephone calls. It ain't dynamic enough. Simple.
On that note I'll STFU.
Thank you from one of yr Vantage customers.
As for Tight seat, I assume you are a Monarch employee relying on future custom to keep the company healthy.
I would only say that your web site is your most useful tool for communicating information to customers & reducing telephone calls. It ain't dynamic enough. Simple.
On that note I'll STFU.
Thank you from one of yr Vantage customers.
Join Date: Aug 2009
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Mr A Tis,
STFU
Kind regards from everyone working at full capacity here at Monarch.
STFU
Kind regards from everyone working at full capacity here at Monarch.
If the talk of Chinese 757's is true, how come the lead article in the 'useful links' page of website, (which incidentally is not about how you can get you and your family home from x in this time of crisis,) but how Monarch have got aircraft available for lease?
Join Date: Oct 2004
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I watched TJ on newsnight yeterday evening must say he seemed quite sanguine about the whole affair, in contrast to willie walsh who speaking the other day was hopping mad
Mon9687 on Rescue Mission TFS- Madrid.
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SCANDIC, you do seem to get told a load of B**l S***, l can tell you Monarch are not looking to get any mark of B767.
They are looking at a few a/c at the moment, with the view to operating an extra a/c late June onwards.
An ex SkyService B757 is currently being looked at in detail at the moment, but l would not put any of my own money on it flying for Monarch.
It takes a lot of investigation in looking at records to see what has been carried out and what will be needed to be carried out in way of Maintenance checks and components to be changed.
You will know that they looked at an ex Chinese B757 and at the moment that has slipped back down the pecking order.
You will and people like me who work at Monarch have to just wait and see what turns up if any extra aircraft does in the end.
They are looking at a few a/c at the moment, with the view to operating an extra a/c late June onwards.
An ex SkyService B757 is currently being looked at in detail at the moment, but l would not put any of my own money on it flying for Monarch.
It takes a lot of investigation in looking at records to see what has been carried out and what will be needed to be carried out in way of Maintenance checks and components to be changed.
You will know that they looked at an ex Chinese B757 and at the moment that has slipped back down the pecking order.
You will and people like me who work at Monarch have to just wait and see what turns up if any extra aircraft does in the end.
Join Date: Feb 2008
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Ok guy, i used to have a respect for monarch. as a travel agent, always though that they were a very reliable, well trusted company.
unfortunately today, that has all gone out of the window.
had some friends booked on AGP - MAN flight that was cancelled due to the closure of the airspace. OK, fair enough, not Monarch's fault. However once airspace opens, monarch puts out a flight schedule and at 8am this morning managed to book my friends on the ZB9661 flight back this evening. even checked on the manchester airport website which clearly showed 2 monarch flights departed (ZB660 & ZB9660), within about half hour of each other. preparing to go and collect my friends from manchester, when i recieved a call from my friend saying they were at malaga, and the check in staff knew nothing of this flight (ZB9661), and only had details for the ZB661. more checks and more checks (unfortunately i was away from my PC, so could do nothing straight away). Trying to call monarch is a nightmare, where it will not allow you through (even after answering your call with a recorded message at 10p per minute). eventually got in the queue where after 30 mins on hold my mobile died. Got home and straight onto the landline at just after 8pm, to be advised that they are now closed!
my friends are now at the mercy of the handling agents in malaga, who might - only might - be able to get them on a flight to LGW, but even that is not certain. and once at gatwick, it's gonna take longer to get from gatwick to halifax than the flight itself.
anyone from Monarch care to comment on why my friends were rebooked onto an imaginary flight?
unfortunately today, that has all gone out of the window.
had some friends booked on AGP - MAN flight that was cancelled due to the closure of the airspace. OK, fair enough, not Monarch's fault. However once airspace opens, monarch puts out a flight schedule and at 8am this morning managed to book my friends on the ZB9661 flight back this evening. even checked on the manchester airport website which clearly showed 2 monarch flights departed (ZB660 & ZB9660), within about half hour of each other. preparing to go and collect my friends from manchester, when i recieved a call from my friend saying they were at malaga, and the check in staff knew nothing of this flight (ZB9661), and only had details for the ZB661. more checks and more checks (unfortunately i was away from my PC, so could do nothing straight away). Trying to call monarch is a nightmare, where it will not allow you through (even after answering your call with a recorded message at 10p per minute). eventually got in the queue where after 30 mins on hold my mobile died. Got home and straight onto the landline at just after 8pm, to be advised that they are now closed!
my friends are now at the mercy of the handling agents in malaga, who might - only might - be able to get them on a flight to LGW, but even that is not certain. and once at gatwick, it's gonna take longer to get from gatwick to halifax than the flight itself.
anyone from Monarch care to comment on why my friends were rebooked onto an imaginary flight?
Pilot of the Airwaves
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It was obvious from Monarch's website this morning that today's flight numbers were the normal daily flights, but with a "9" added at the front.
Certainly Aena's website advised only the "9" prefixed flights were operating into Spain and the normal daily flights did not exist today.
It certainly was a deliberate act on Monarch's part.
Certainly Aena's website advised only the "9" prefixed flights were operating into Spain and the normal daily flights did not exist today.
It certainly was a deliberate act on Monarch's part.
Join Date: Sep 2001
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HXdave
MAN Airport website shows ZB9661 as cancelled but ZB 661 as arriving at 23.01.
However MON9661 flight is currently over the English Channel heading to Manchester.
Obviously as IB4138 says, only one flight is operational.
However MON9661 flight is currently over the English Channel heading to Manchester.
Obviously as IB4138 says, only one flight is operational.
Join Date: Nov 2008
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Passengers were not happy with Monarch's customer service. Many booked Jet2's special flights to LBA or MAN, others qeued for a long time at the ticket desk to get some info as the website isn't helpful either. From what i've seen also special MON flights were created, but soon the MAN was showing as cancelled.
Web site pants
Oh my word, don't criticise spotty M, otherwise their customer services will tell you to STFU.
As a Vantage customer, I can only vote with my feet / wallet next time.
PS Quote from the Jet2 thread :
Just an example, that's all.
All I ask is that when the dust settles ( no pun) that Spotty M review how they failed to make the best use of their web site communication facility.
As a Vantage customer, I can only vote with my feet / wallet next time.
PS Quote from the Jet2 thread :
Was at the airport today and heard nothing but praise to Jet2. Many passengers from Ryanair, easyJet, Monarch and Aer Lingus booked the special flights Jet2 operated today. Ryanair didn't really gave a choice and Monarch gave no informations whatsoever (Pax said). At least Jet2 did something and all flights left full back to the UK. Well done
All I ask is that when the dust settles ( no pun) that Spotty M review how they failed to make the best use of their web site communication facility.
Last edited by Mr A Tis; 21st Apr 2010 at 22:40. Reason: Add quotation
Join Date: Jan 2010
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ive no axe to grind our freinds said monarch were fantastic, good on them and tbh they havent lasted nearly fifty years in the industry without doing something right, arnt they britains oldest charter airline?
cherrylock = simonchowder 
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well perhaps someone can explain to me, my friends out in AGP, and the other 150 or so passengers who were all booked onto the ZB9661 AGP - MAN flight where their aircraft went! some people even had reserved seating on this!
my friends are now at Luton, and i pity the monarch rep on the desk this morning, as she's worse than a fire eating dragon!
my friends are now at Luton, and i pity the monarch rep on the desk this morning, as she's worse than a fire eating dragon!