EasyJet - 4
Nicholas49,
Delays from first wave are normally due to ATC restrictions. If that specific flight flies through French airspace where ATC are often on strike or "working slow" then you often get a slot outbound and inbound as well back to LGW. If ATC are not on strike you still get the odd slots flying to busy airports.
I have just finished a block of 5 earlies and have except from 1 day had slot restrictions on all my sectors. As an example I flew to Murcia and back (flying through french airspace) and got outbound a 1 hr and 33 mins SLOT- and return another 25 mins, causing delays for the next wave when we're back late when next crew are taking over the aircraft.
Apparently our new CEO wants to have a longer turn around between flights and thereby minimising delays. Some trials are to take place this winter, allocated seating is also rumoured....Time will tell.
Hope that answers your question.
Delays from first wave are normally due to ATC restrictions. If that specific flight flies through French airspace where ATC are often on strike or "working slow" then you often get a slot outbound and inbound as well back to LGW. If ATC are not on strike you still get the odd slots flying to busy airports.
I have just finished a block of 5 earlies and have except from 1 day had slot restrictions on all my sectors. As an example I flew to Murcia and back (flying through french airspace) and got outbound a 1 hr and 33 mins SLOT- and return another 25 mins, causing delays for the next wave when we're back late when next crew are taking over the aircraft.
Apparently our new CEO wants to have a longer turn around between flights and thereby minimising delays. Some trials are to take place this winter, allocated seating is also rumoured....Time will tell.
Hope that answers your question.
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Thanks very much for the reply.
Can I just clarify what you mean by "got outbound a 1 hr and 33 mins SLOT"? Is this effectively a delay of 1 hr 33 mins?
I can see that increasing turnaround times will create a greater "buffer", thus reducing delays. But I imagine that a satisfactory resolution of the European ATC "issues" is equally fundamental to ensuring a more punctual service from all carriers.
For example, I flew back from the south of France this summer and the captain could hardly mask his annoyance at the slot delays imposed by French ATC!
Nick
Can I just clarify what you mean by "got outbound a 1 hr and 33 mins SLOT"? Is this effectively a delay of 1 hr 33 mins?
I can see that increasing turnaround times will create a greater "buffer", thus reducing delays. But I imagine that a satisfactory resolution of the European ATC "issues" is equally fundamental to ensuring a more punctual service from all carriers.
For example, I flew back from the south of France this summer and the captain could hardly mask his annoyance at the slot delays imposed by French ATC!
Nick
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allocated seating
Goodness I do hope not. Had a dreadful flight with Jet2 this past weekend all down to allocated seating, vowed to avoid them again if poss for that reason alone.
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Turned up having paid £50 for pair of ex legroom seats together, even checked in online with printed boarding passes which were ripped up by ground agent and issued with 2 middle seats. Not a massive deal but just one thing you wouldn't worry about traveling EZY or FR.
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Not a massive deal but just one thing you wouldn't worry about traveling EZY or FR
That was my experience last Sunday evening together with 150 other passengers who were to fly to Belfast. No seats were available until Wednesday!!! And as I had to be in Belfast for 9am yesterday I had to take a flight to Liverpool Sunday night, then pay £129 for a hotel for 1 night, and then book a new flight to Belfast for 7am take off!! Flight late on BCN LPL and got to LPL 1am! So after bags picked up 2am bed up 5am for checkin at 6!!!
The whole experience was painful, we were exhausted, and the conditions on Sunday evening in the Easyjet part of T2 (c) was like 3rd world conditions, priority checkin for easyjet plus card holders was slower than the long queue, and it was long. Then another long queue through a narrow security channel. Many people skipped the queue.
A regular flier on Easyjet I am and like the airline but this experience was the worst I have ever had. It made me realise how bad it has been for all the inconvenienced passengers over the summer due to disruptions especially on Sunday evenings.
Some people re booked out of Barcelona to Belfast (Aer Lingus) for Monday at prices in the region of €350. 2 passengers had to get home and booked Aer Lingus to Cork and pledged they would not fly Easyjet again....
Not even sure what the reason for cancellation was... yes there were french strikes but all the other flights were operating. One interesting thing was that the flight was on the departures board but not marked cancelled, but close to the official departure time it was reading flight closing but there was no flight operating!!
Rant over. Easyjet get your house in order.
EI-BUD
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re previous post from EI-BUD. I flew yesterday morning Bfs - Brs. The guy beside me told me he was due to fly Bfs - Brs on Sunday night, but flight was cancelled as they were in the queue to board, due to one of the doors not closing properly. Only 14 from Sunday night got on the Monday morning flight, some are having to wait until Wednesday, he claimed. They were put in the airport hotel Sunday night and are to get 250 euro compensation. Interestingly, he said this had to be claimed it is not paid automatically. This may be the reason the Bcn flight was cancelled.
True Blue
True Blue
Have to give credit also to EZY they're not as snappy as Ryanair e.g. the fight with abertis didnt escalate too a WITHDRAWL!
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In reply to the BFS posts.. to sum up the events of that day
the inbound aircraft (from PMI) was delayed by approx 2 hours, this was due to take out the BCN, however it was cancelled (reason, no doubt the usual crew or ATC strikes), so the aircraft sat on stand 24 from around 1500 until it was due to go out to BRS at 1940, meanwhile on stand 18 one of the emergency doors was inop, which meant that the aircraft had to fly with -30 PAX, this aircraft was due to take out the FAO flight, after some messing around it was decided that the aircraft on stand 24 (due to take out the BRS) would go to FAO instead..
the aircraft with the inop door was then due to go to BRS... this time around 20 PAX were to be offloaded, volunteers came forward....the captain wanted seats blocked/taped off around the emergency door that didn't work, the whole process of contacting EZY ops to find out the procedure / cleaning and catering.. took so long that it pushed the crew out of hours leading to it being cancelled...another factor, dont know if it was relevant, was that the aircraft had been fueled for the FAO flight... could this have made it too heavy for landing in BRS also? can remember a similar thing happening with a 737 last year..
edit - id like to add that this is all i know, there could have been other reasons for the cancellation of either the BCN or BRS flight
the french strikes are hit and miss, some flights will be affected and some wont.. some will get crap slots, then get them cancelled and depart on time, some will be delayed.. just wait until the spanish join in
ps. handling agents do not hand out compensation, all has to be applied for.. only hotel and transportation / communication / food vouchers are provided on the day
the inbound aircraft (from PMI) was delayed by approx 2 hours, this was due to take out the BCN, however it was cancelled (reason, no doubt the usual crew or ATC strikes), so the aircraft sat on stand 24 from around 1500 until it was due to go out to BRS at 1940, meanwhile on stand 18 one of the emergency doors was inop, which meant that the aircraft had to fly with -30 PAX, this aircraft was due to take out the FAO flight, after some messing around it was decided that the aircraft on stand 24 (due to take out the BRS) would go to FAO instead..
the aircraft with the inop door was then due to go to BRS... this time around 20 PAX were to be offloaded, volunteers came forward....the captain wanted seats blocked/taped off around the emergency door that didn't work, the whole process of contacting EZY ops to find out the procedure / cleaning and catering.. took so long that it pushed the crew out of hours leading to it being cancelled...another factor, dont know if it was relevant, was that the aircraft had been fueled for the FAO flight... could this have made it too heavy for landing in BRS also? can remember a similar thing happening with a 737 last year..
edit - id like to add that this is all i know, there could have been other reasons for the cancellation of either the BCN or BRS flight
the french strikes are hit and miss, some flights will be affected and some wont.. some will get crap slots, then get them cancelled and depart on time, some will be delayed.. just wait until the spanish join in
ps. handling agents do not hand out compensation, all has to be applied for.. only hotel and transportation / communication / food vouchers are provided on the day
Last edited by tigger2k8; 21st Sep 2010 at 23:20.
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easyjet's nonsense emails
Have received the following email today (22sep). 10 housepoints for the first person who can spot what's wrong with it...
From: easyJet.com [mailto:[email protected]]
Sent: 22 September 2010 02:06
To: Travel Invoices
Subject: Your easyJet flight to LGW on 23/09/2010
Booking Ref :-E-------
Dear Mrs JOHN SMITH,
We are writing to say how sorry we are for the delay to your flight on 23/09/2010 to LGW airport. Regrettably this was caused by a technical issue with the aircraft.
Safety is our number one priority and we work hard to ensure that all our aircraft are maintained to a high standard. Unfortunately from time to time technical faults do occur and we always take immediate action to address any issues which on this occasion has meant a delay to your flight.
We recognise the inconvenience that this will have caused you and would like to assure you that we strive hard to provide the best possible service to all of our customers and hope that you will give us another chance in the future.
Yours sincerely
easyJet Customer Services
We would welcome feedback on how we assisted you in the airport. If you would like to participate then please click here
From: easyJet.com [mailto:[email protected]]
Sent: 22 September 2010 02:06
To: Travel Invoices
Subject: Your easyJet flight to LGW on 23/09/2010
Booking Ref :-E-------
Dear Mrs JOHN SMITH,
We are writing to say how sorry we are for the delay to your flight on 23/09/2010 to LGW airport. Regrettably this was caused by a technical issue with the aircraft.
Safety is our number one priority and we work hard to ensure that all our aircraft are maintained to a high standard. Unfortunately from time to time technical faults do occur and we always take immediate action to address any issues which on this occasion has meant a delay to your flight.
We recognise the inconvenience that this will have caused you and would like to assure you that we strive hard to provide the best possible service to all of our customers and hope that you will give us another chance in the future.
Yours sincerely
easyJet Customer Services
We would welcome feedback on how we assisted you in the airport. If you would like to participate then please click here
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Stelios and his crystal ball
Hi Martane,
That's brilliant: It seems that Easyjet can predict their "technical issues" at least 24 hours in advance. That should definitely help with the scheduling ...
That's brilliant: It seems that Easyjet can predict their "technical issues" at least 24 hours in advance. That should definitely help with the scheduling ...
It may be entirely legit, but I would have issues with an email coming from the rnmk.com domain (or providing that as the principal email address for replies) on a matter relating to Easyjet, especially when www.rnmk.com returns nothing, and a look-up of rnmk.com shows it to be controlled by a company based in Bozeman, Montana in the USA, outside the EU, and potentially breaching data protection laws
Outsourcing day-to-day tasks is one thing, but appearing to effectively disclaim responsibility for correspondence when a customer is about to be told that the supply of goods has been cancelled is not generally a good idea
Outsourcing day-to-day tasks is one thing, but appearing to effectively disclaim responsibility for correspondence when a customer is about to be told that the supply of goods has been cancelled is not generally a good idea