Contacting CAA
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Contacting CAA
I need your advice please. It's been a while since I flew as crew on the UK register and I need to check facts.
The situation is this; My wife recently flew domestically in the UK. A female pax who had boarded the aircraft offloaded herself once she had discovered that she had lost her wallet. The woman disembarked, and the crew then conducted a security search of the overhead compartments in the row, and adjacent rows only, where the passenger had been sitting. Once this was complete and nothing found, they closed up and got on their way.
Last time I flew, the requirement was that the entire cabin be security searched, working on the assumption that an I.E.D. might not have been placed in the most obvious area.
My wife has written to the airline twice asking for comments, each time receiving an answer that did not address the issue.
Two questions. Firstly, has anything changed recently? Is a partial cabin search acceptable under these circumstances? Secondly, It is difficult to know how to escalate this to the C.A.A. - Does anybody know the address, email or online form where this apparent non-compliance can be reported?
Thanks in advance for any assistance.
The situation is this; My wife recently flew domestically in the UK. A female pax who had boarded the aircraft offloaded herself once she had discovered that she had lost her wallet. The woman disembarked, and the crew then conducted a security search of the overhead compartments in the row, and adjacent rows only, where the passenger had been sitting. Once this was complete and nothing found, they closed up and got on their way.
Last time I flew, the requirement was that the entire cabin be security searched, working on the assumption that an I.E.D. might not have been placed in the most obvious area.
My wife has written to the airline twice asking for comments, each time receiving an answer that did not address the issue.
Two questions. Firstly, has anything changed recently? Is a partial cabin search acceptable under these circumstances? Secondly, It is difficult to know how to escalate this to the C.A.A. - Does anybody know the address, email or online form where this apparent non-compliance can be reported?
Thanks in advance for any assistance.
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Does anybody know the address, email or online form where this apparent non-compliance can be reported?
Aviation Security
CAA House
7th Floor
45 – 59 Kingsway
London.
WC2B 6TE
Telephone: 020 7453 5828
Email: [email protected]
Last time I flew, the requirement was that the entire cabin be security searched, working on the assumption that an I.E.D. might not have been placed in the most obvious area.
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Thank you, yes. I made it that far
It's not immediately clear that this is the best address to use for a passenger complaint. I had expected that there might be an online form or address specifically for feedback from the public as opposed to within the industry?
I'll use that if there is nothing better.
Any word on whether there should have been a full cabin check?
It's not immediately clear that this is the best address to use for a passenger complaint. I had expected that there might be an online form or address specifically for feedback from the public as opposed to within the industry?
I'll use that if there is nothing better.
Any word on whether there should have been a full cabin check?
Lucky you put the smiley or I'd have had to give you a good thumping. Join Date: Aug 2002
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TightSlot,
Well, I expect that with one or two exceptions, CAA in general is not exactly set up to deal with enquiries from the unwashed masses. Hence if I were in your shoes, I would just seek out the right department and go straight to the cheese.
But I guess you could try their "passenger complaint form" here instead, as they say :
Well, I expect that with one or two exceptions, CAA in general is not exactly set up to deal with enquiries from the unwashed masses. Hence if I were in your shoes, I would just seek out the right department and go straight to the cheese.
But I guess you could try their "passenger complaint form" here instead, as they say :
The CAA Passenger Advice and Complaints service is not an ombudsman scheme and we are unable to impose our findings on airlines. We will advise whether we think you have a valid complaint and if so will take it up with the business concerned. We use data from the complaints we receive to consider taking enforcement action against a particular business for a pattern of non-compliance with legislation.
I'm not sure you'll get a satisfactory or a full answer to this.
As I'm sure you recall for obvious reasons airline staff are in general forbidden from discussing security matters/procedures. For the same reason I doubt the airline or the CAA are going to tell you whether or not the crew's actions were appropriate in the circumstances.
Anyhow good luck with the CAA.
As I'm sure you recall for obvious reasons airline staff are in general forbidden from discussing security matters/procedures. For the same reason I doubt the airline or the CAA are going to tell you whether or not the crew's actions were appropriate in the circumstances.
Anyhow good luck with the CAA.
Last edited by wiggy; 19th Dec 2014 at 17:50.
