SQ Cabin Revamp CX pilots blamed.
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SQ Cabin Revamp CX pilots blamed.
A SCMP article written by AT blames the recent re-launch of rival SQ cabin with suites, new first and business class seats and upgraded W and Y cabins on CX pilots.
The article says that the "CX cabin interior and service development team" had been forced to sit on it's arse for the last ten years and fail to keep up with industry improvements and innovations whilst the pilots made demands for more pay and lifestyle rostering.
The lack of free WiFi on CX aircraft was a direct result of pilots demanding meal choices distracting the "IT Team" from introducing such technologies.
The new SQ cabin look is to be introduced on the A380 fleets immediately and progressively rolled out on the 777 in the next 12 months. AT commented that a similar CX programme to revamp regional business class which dated back to 2007 had been hampered by the HKAOA training ban.
Cracked mirrors in the flagship A350 fleet was blamed on poor pilot landing techniques and the already worn carpets a result of pilot industrial sick outs.
Summarising the lack of any improvements in the cabin of CX aircraft for over a decade, AT said " we have teams of experts all earning good salaries and receiving generous benefit packages. They have done nothing, absolutely nothing to improve the CX product because they know any shortfall will be blamed on the pilot body and FOP will be made to take the cuts needed to recover their incompetence".
SQ shares rose 4% on new cabin launch. CX announced another confusing Marco Polo Club scheme.
The article says that the "CX cabin interior and service development team" had been forced to sit on it's arse for the last ten years and fail to keep up with industry improvements and innovations whilst the pilots made demands for more pay and lifestyle rostering.
The lack of free WiFi on CX aircraft was a direct result of pilots demanding meal choices distracting the "IT Team" from introducing such technologies.
The new SQ cabin look is to be introduced on the A380 fleets immediately and progressively rolled out on the 777 in the next 12 months. AT commented that a similar CX programme to revamp regional business class which dated back to 2007 had been hampered by the HKAOA training ban.
Cracked mirrors in the flagship A350 fleet was blamed on poor pilot landing techniques and the already worn carpets a result of pilot industrial sick outs.
Summarising the lack of any improvements in the cabin of CX aircraft for over a decade, AT said " we have teams of experts all earning good salaries and receiving generous benefit packages. They have done nothing, absolutely nothing to improve the CX product because they know any shortfall will be blamed on the pilot body and FOP will be made to take the cuts needed to recover their incompetence".
SQ shares rose 4% on new cabin launch. CX announced another confusing Marco Polo Club scheme.
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Ya....don't think the blame game will work out very well.
Folks MIGHT feel some anger and angst when their travel plans are disrupted due to inadequate staffing and strife. It would be nice if the TU's could put this accountability where it belongs and stay ahead of it--that being with the folks who hire, manage, and plan.
BUT
I think the general public (rightly) looks at the people in front charged with their safety in a similar way they might look at a doctor or surgeon. At least that's the impression I've gotten over the years. It's not simply a 'hired help' kind of thing.
On the last few flights there have been several mothers with infants aboard and these have reminded me of what a heavy responsibility this is. We are charged with safely operating a several hundred ton airplane at high speed with the lives of several hundred people behind us. Yes, if WE get there OK so does every one else, but this isn't something to be trifled with. And there's more to the job than just pushing buttons.
Most of us have been doing something else when we feel a bump, acceleration, yaw, etc--and see a trend arrow looking as the winds shift--and this is one of the many things and feelings that's developed only through time and experience (as is knowing what a forecast REALLY means, how system degredations might snowball down the road, etc). Something is out of place demanding attention and how to look where when. All part of the trade, but folks expect us to be able to do it right all the time.
I know if I'm hiring a surgeon to work on MY kid, I want the best I can get. It's a pretty powerful feeling and a strong delegation of trust (most that I've dealt with this know of this and are pretty good in describing what's going to happen and what to expect).
So I think there's a strong case that the flying public wants their pilots well paid and happy--at least from what I've seen along my life. If a manager makes a bad decision the line might lose some cash or have to re-write a few TPS reports with cover sheets. Our profession demands more.
Folks MIGHT feel some anger and angst when their travel plans are disrupted due to inadequate staffing and strife. It would be nice if the TU's could put this accountability where it belongs and stay ahead of it--that being with the folks who hire, manage, and plan.
BUT
I think the general public (rightly) looks at the people in front charged with their safety in a similar way they might look at a doctor or surgeon. At least that's the impression I've gotten over the years. It's not simply a 'hired help' kind of thing.
On the last few flights there have been several mothers with infants aboard and these have reminded me of what a heavy responsibility this is. We are charged with safely operating a several hundred ton airplane at high speed with the lives of several hundred people behind us. Yes, if WE get there OK so does every one else, but this isn't something to be trifled with. And there's more to the job than just pushing buttons.
Most of us have been doing something else when we feel a bump, acceleration, yaw, etc--and see a trend arrow looking as the winds shift--and this is one of the many things and feelings that's developed only through time and experience (as is knowing what a forecast REALLY means, how system degredations might snowball down the road, etc). Something is out of place demanding attention and how to look where when. All part of the trade, but folks expect us to be able to do it right all the time.
I know if I'm hiring a surgeon to work on MY kid, I want the best I can get. It's a pretty powerful feeling and a strong delegation of trust (most that I've dealt with this know of this and are pretty good in describing what's going to happen and what to expect).
So I think there's a strong case that the flying public wants their pilots well paid and happy--at least from what I've seen along my life. If a manager makes a bad decision the line might lose some cash or have to re-write a few TPS reports with cover sheets. Our profession demands more.
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The article says that the "CX cabin interior and service development team" had been forced to sit on it's arse for the last ten years and fail to keep up with industry improvements and innovations whilst the pilots made demands for more pay and lifestyle rostering.
The lack of free WiFi on CX aircraft was a direct result of pilots demanding meal choices distracting the "IT Team" from introducing such technologies.
The lack of free WiFi on CX aircraft was a direct result of pilots demanding meal choices distracting the "IT Team" from introducing such technologies.
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CX Cabins quality blamed on Pilots ??
Really, we just have to think back to time far far in the past to a place far far away to get a better perspective on this and we should give a name; how bout "CabinGate"
All those
"we have teams of experts all earning good salaries and receiving generous benefit packages. They have done nothing, absolutely nothing to improve the CX product because they know any shortfall will be blamed on the pilot body and FOP will be made to take the cuts needed to recover their incompetence".
These "Teams (the High Paid Expert ones)" were the ones in charge of the A350 interiors that were shopped out to the lowest bidder, then delayed (new AC sitting on ramps all over the world - being exorbitantly charged for parking however no interiors) causing delays to "already sold" tickets on new routes, pissing off Pax who, once they finally got to experience said new AC interiors, discovered (and reported in press) they were ugly and cheap with massive workmanship (installation & quality) problems. This would include Business class seated placed within feet of toilet entrances to enhance that overnight flight... Only at CX de we get "high paid experts" like this..
We can only look forward to the future where "Teams of High Paid CX Experts" have decided that a solution to this self created debacle was "HAECO USA" will now design, manufacture and install seats for CX in the future...
Does this not give you that warm and fuzzy feeling ???
All those
"we have teams of experts all earning good salaries and receiving generous benefit packages. They have done nothing, absolutely nothing to improve the CX product because they know any shortfall will be blamed on the pilot body and FOP will be made to take the cuts needed to recover their incompetence".
These "Teams (the High Paid Expert ones)" were the ones in charge of the A350 interiors that were shopped out to the lowest bidder, then delayed (new AC sitting on ramps all over the world - being exorbitantly charged for parking however no interiors) causing delays to "already sold" tickets on new routes, pissing off Pax who, once they finally got to experience said new AC interiors, discovered (and reported in press) they were ugly and cheap with massive workmanship (installation & quality) problems. This would include Business class seated placed within feet of toilet entrances to enhance that overnight flight... Only at CX de we get "high paid experts" like this..
We can only look forward to the future where "Teams of High Paid CX Experts" have decided that a solution to this self created debacle was "HAECO USA" will now design, manufacture and install seats for CX in the future...
Does this not give you that warm and fuzzy feeling ???
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To be honest, cracked mirrors blamed on "poor pilot landing techniques" does seem pretty farcical and more like an introduction to some sort of joke or wind up. Can't see anyone saying this.
I HOPE it's not true. I mean, could you imagine an airline exec being so dense as to say such a thing ? Effectively saying "our guys prang them in so hard they're breaking the mirrors and fragile stuff in the jet."
I guess it's ONE form of expectation management of sorts. "Well, THAT wasn't so bad."
Normally the boasts go the other way--with sometimes poor results in that the Aviation gods do abhor arrogance and tend to teach humility.
I HOPE it's not true. I mean, could you imagine an airline exec being so dense as to say such a thing ? Effectively saying "our guys prang them in so hard they're breaking the mirrors and fragile stuff in the jet."
I guess it's ONE form of expectation management of sorts. "Well, THAT wasn't so bad."
Normally the boasts go the other way--with sometimes poor results in that the Aviation gods do abhor arrogance and tend to teach humility.
I think the general public (rightly) looks at the people in front charged with their safety in a similar way they might look at a doctor or surgeon. At least that's the impression I've gotten over the years. It's not simply a 'hired help' kind of thing.
The knowledgeable passengers who are willing to spend a bit more are a small minority.
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In 2011 the Qantas dispute had pilots wearing those red ties and making PA announcements...
Livvy the darling of Coward Street (ironic?) claimed that those pesky pilots demanded massages and first class travel as part of their outrageous damage campaign...
Same play book....
Livvy the darling of Coward Street (ironic?) claimed that those pesky pilots demanded massages and first class travel as part of their outrageous damage campaign...
Same play book....
Probably depends on the audience, with the Cabin Crew RA55 it’s pribably blamed on the monthly crew.
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This morning's landing in Singapore on A350 B-LRQ was pretty hard, but the mirror was already cracked in the larger coach restroom before landing--also, I noticed the back panel in the same restroom was taped up as well. And the USB ports in my row of three seats were not working. But honestly, I don't think all of this can be blamed on the pilots.
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Global Warming - pilots' fault
Next Ice Age - pilots' fault
Extinction of the Dinosaurs - pilots' fault
Sinking of the Titanic - pilots' fault
King Harold's loss at Hastings - pilots' fault
Please feel free to add to the list.
Next Ice Age - pilots' fault
Extinction of the Dinosaurs - pilots' fault
Sinking of the Titanic - pilots' fault
King Harold's loss at Hastings - pilots' fault
Please feel free to add to the list.
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