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Old 1st Aug 2017, 16:53   #1 (permalink)
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Air Transat passengers stuck on planes call 911

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Passengers on two Air Transat flights were stuck on planes at the Ottawa airport for hours on Monday after being diverted due to stormy weather, and at least two of them called 911.

Air Transat flight 157 from Brussels was scheduled to arrive in Montreal at 3:15 p.m. ET Monday, but was diverted to Ottawa after circling east of Montreal due to thunderstorms.

The flight landed at the Ottawa airport just after 5 p.m. ET, after more than eight hours of flying time.

It then sat on the tarmac for six hours, and passengers weren't allowed to get off. Laura Mah, who was on board, spoke to CBC News as they waited.

"The plane actually lost power and went zero AC [air conditioning], and then now we've got the doors open and one kid is puking, and people are just losing their minds," she said. [...]

The hundreds of passengers weren't given much information about what was going on, Mah said. They were told that the plane needed to be refueled, and then they were told that the fuel truck had run out of fuel. [...]

The delays were mainly caused by the congestion at the airport and having to refuel, the airline said.

The plane that landed from Brussels lost power because it ran out of fuel, and the resulting lack of air conditioning caused the plane to heat up, the airline added.
More from: 'You can't do this to us': Fuming passengers stuck on planes for hours call 911 - Ottawa - CBC News
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Old 1st Aug 2017, 19:54   #2 (permalink)
 
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The complications and issues of arriving at an unexpected airport especially on an international flight are not slight especially if others are arriving too. Believe me the crew would rather everyone get off too but it isn't that simple.
The airport isn't expecting these pax and it may not have border/ security/general staff to deal with it and often it tends to be one off they all need to come off. You can't just bypass that and let em in. I agree these things are often handled badly but demanding to be let off won't help.
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Old 1st Aug 2017, 20:16   #3 (permalink)
 
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Wavering...I also wouldn't recommend playing the "I'm being kidnapped" card as a panacea for all the reasons stated above by Tangoalphad. There are many parts of the world, both east and west, where you really really don't want to do that.

As has been stated for example it's possible on international flights to divert to airports that lack the likes of customs and immigration, or are perhaps not designated as ports of entry. Calling the local Feds, or worse still just insisting on being offloaded, might not lead to the automatic restoration of your human rights.
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Old 1st Aug 2017, 23:43   #4 (permalink)
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Given this was at Ottawa, I doubt lack of customs/immigration services were the issue.

Trying to save a few bucks, on the other hand...

It's weird that they let the aircraft actually run out of fuel??
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Old 8th Aug 2017, 02:30   #5 (permalink)
 
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Interesting reading; not sure how accurate it is.
What rights do passengers stranded on airplanes have? | Canada | Travel | Ottawa
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Old 10th Aug 2017, 03:33   #6 (permalink)
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Air Transat is blaming "a confluence of factors beyond our control" for the lengthy delay of international Flights 157 and 507, both of which were diverted to the Macdonald-Cartier International Airport on July 31 due to bad weather in Montreal.
Air Transat blames 'factors beyond our control' for stranded Ottawa passenger saga - Ottawa - CBC News
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Old 10th Aug 2017, 17:33   #7 (permalink)
 
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And now the CTA is going to hold a public inquiry on August 30-31
CTA inquiry to look at 'troubling' situation on stranded Air Transat flights
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Old 10th Aug 2017, 18:47   #8 (permalink)
 
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Air Transat are talking total bollocks when it comes to the true situation, We can only hope that the "experts" running the enquiry don't allow the total bull spouted by them is given any credence. If indeed they were denied refueling "on the runway", how come the other aircraft didn't have such problems ?{our aircraft included!} The would be well advised to shut up on the fiction and come clean with the truth rather than dig a deeper hole for themselves!r
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Old 11th Aug 2017, 13:48   #9 (permalink)
 
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Can you elaborate a bit on how things work - Is it enough for the pilots to request refuelling over the radio? Or does the airline's ground handling agent have to get involved?

I'm wondering if there was something going on where the pilot was requesting refuelling over the radio but the airfield wasn't getting the request or confirmation of payment or some such from the ground side of things?
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Old 11th Aug 2017, 14:06   #10 (permalink)
 
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Notfred, its incredibly simple, the airline has a dispatch organisation, the pilot requests the fuel load needed, or dispatch works it out, the fuel is loaded, the flight plan filed, the clearance is issued and away the flight goes, HOWEVER, its a good idea for the aircraft to have electrical power so they can use the radio, if not use a cell phone, on top of this the operator should have enough funds to pay for the fuel! and a pilot capable of clearly notifying dispatch and ATC, the inquiry will we hope see just how many of these actions were done by the crew/dispatch/management, somehow I suspect that we are about to see the usual bull being spouted by various members of Transat!
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Old 11th Aug 2017, 19:12   #11 (permalink)
 
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There is no evidence to suggest that TS didn't have all of those things in place. Having dealt with YOW during an IROPS, I can tell you that their resources are easily stretched and they don't respond well when stressed. They prioritize the scheds first and the charters get the dregs. Always have and probably always will.
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