Nolinitholden, your charges against the airport staff are total bolocks, at no time were such requests made in time to get the flight on its way, its only the arrival of the police which eventually got things moving, the whole mess up is a reflection of a second rate organisation and total lack of leadership and initiative displayed by the flight deck crew, an examination of the radio logs makes interesting reading I'm sure!{, that is if they still exist! }And by the way, we diverted at roughly the same time, we returned to CYUL about one hour after diverting, fueled, provisions provided along with a crew who knew how to handle such situations!