I am about to book my first flight with EZY since the new allocated seating rule came into effect. I have 2 companions and will book the flights in 1 booking . From reading the thread am i right in thinking that if i dont choose allocated seating that i will have the 3 seated together automatically providing there are seats available at the time?
If you think it's bad on an EZY flight, you should have tried going through the old Baneasa airport in Romania and tried to get on one of the 4 Whiz Air flights leaving at the same time in an airport with only 4 gates! Never seen anything like it
flew out last saturday to alicante what a mess people walking up and down not knowing seat numbers came back monday same mess again lucky i was on speedy boarding then round it off arrived back at gatwick to be parked in the south terminal what fun?
The airline does everything possible to make SLF understand. When you check in, they tell you you have an allocated seat and here's the number .... as you board the attendant at the door tells you your seat is in row 12 on the left hand side ..... they constantly announce that you should go the seat shown on your boarding pass.
AND STILL THE WUCKFITS GET IT WRONG! I do wonder if they've travelled on cvonventional airlines before.
The new allocated seat system has one big problem in that EZY let far too much hand baggage on to the aircraft, when you mix that with a bunch of geriatrics who first have difficulty lifting the bag into the locker, then remember that they need something so urgently that they have to get the bag down and so block the isle for the second time and then have to put something back in the bag so blocking the isle for the third time. And now they find they are in the wrong seat so the bag comes down for the fourth time because of course if they move from 22A to 22D the bag has to be above their head in the locker.
And this is just added to the confusion at the gate because dispite the very large notices that EZY have put to uptell peope about the allocated seating some of the numptys think that because they have an allocated seat they have speedy boarding and get pissed when they are sent to the back of the standard boarding line.
It is no wonder it takes so long to board the aircraft but I can see little more that EZY can do to inform the truly stupid about the new system as they are too thick to absorb the information.
The only thing I would recomend is much tighter linmits on the size of hand baggage enforced at check in and those who have bags that exceed the permitted size at the gate are charged double the standard hold baggage rate when it is put in the hold.
Tableview, why would you need speedy boarding if you already have a seat allocated?
I'm guessing to avoid having to push past 20 or so passengers who think they have all the time in the world to actually sit down and stop blocking the center aisle? After all, it's not like there are 160 or so more people who are trying to do the same, preferably before the plane actually starts rolling?
Plenty of interesting comments raised about allocated seating which without doubt has improved the customer experience.
However, people being people (and SLF being SLF) will never be happy unless they've got something to whinge, ridicule, moan or complain about. ezy may not have an unblemished past and despite it being publicity that awful 'Airline' programme did very little other than create a perception of a low quality airline which still lives on to this day.
Flying home from ALC (need I say more) on Christmas Eve, a SLF 'jokes' about flying with 'Sleazyjet'. I ask her what is sleazy about the airline but she finds it hard to answer. I suggest to her that majority of hard working crew who go to great lengths to create a good customer experience would be offended by those sorts of comments, myself included.
And yes, Im a hard working crew member and I go to great lengths to create a good customer experience. I applaud the company for introducing allocated seating; it makes my job easier but more importantly makes the customer's experience more enjoyable.
Sadly, people's perception of easyjet (unless they have flown with us regularly) still belies the reality of a quality and highly successful airline.
I frequently hear people referring to 'SleazyJet' and it annoys me. I invariably challenge them and they have no argument to support calling it 'sleazy' other than possibly the fact that 'last time I flew with them my flight was 20 minutes late and the captain didn't come and lick my boots'.
I have been flying with EZY since its inception in 1996 or thereabouts and have had one or two differences of opinion but overall I find it an outstanding airline in every way, and this is largely thanks to the attitude and pride of the staff in the way they do their job.
I always reply "I'm not familiar with that airline, don't you mean easyJet?" Whenever I hear squeezy/sleazy/cheesy Jet remarks. It's really childish. And people always think they're hard done by. If you push back five minutes late but land fifteen minutes early people still bitch that they left five minutes late. You cannot win and some people are professional complainers who will never be happy.
I also find people very short sighted. Yes there is a charge foI always reply "I'm not familiar with that airline, don't you mean easyJet?" Whenever I hear squeezy/sleazy/cheesy Jet remarks. It's really childish. And people always think they're hard done by. If you push back five minutes late but land fifteen minutes early people still bitch that they left five minutes late. You cannot win and some people are professional complainers who will never be happy. I also find people very short sighted. Yes there is a charge for booking assigned seats but its quite reasonable compared to some. Unless you have EC status with BA it's quite difficult and/or expensive to get a good choice of seats. With eJ if you want a seat you can pay for it and the earlier you book the more chance you have of getting your seat. Last time I flew BA I didn't want to r booking assigned seats but its quite reasonable compared to some. Unless you have EC status with BA it's quite difficult and/or expensive to get a good choice of seats. With eJ if you want a seat you can pay for it and the earlier you book the more chance you have of getting your seat. Last time I flew BA I didn't want to she'll put the extra £40 or so it would cost for the two of us. We left it until T-24 hours and got really bad seats apart but some people simply don't believe it.
People just love low cost bashing and you will never win. And they're welcome to paying a fortune (when travelling from the regions) and having the hassle of connecting in London. Let them enjoy their "free" G&T and delicious bird seed.
Generally, I have historically had a high regard for ezy and their crews. However, I have been dumped by ezy twice with last minute cancellations - one time After check-in, one time at check in. The After check in one was awful. At lgw, no announcement, just a screen change. No customer service, no-one to get us back through security and a 3 hour wait for our bags. Beyond awful customer service, and a cancelled holiday. Not a jot of an apology from anyone.
I will always try to avoid them as no-one ever bothered to apologise in any way whatsoever. At least BA acknowledge their cock-ups.
Yes and BA will cancel the entire domestic network at the first sign of snow in LHR. I've had this happen twice. The first time it was handled well as I luckily checked before I left home and got the refund within a few weeks as I was just travelling for a day trip to see friends. The second time they dumped me in EDI and cancelled the flight last minute despite it snowing in LHR all day without let up despite that flight showing as operating ok. I didn't have web access on my phone and the queue for the service desk was ghastly. I did get a voucher which got me a snack and they changed my connecting flight but the start was very badly handled. But like you describe you had a really bad experience with easyJet. But when things go wrong they go wrong, LCC or full service.
One thing I will say is that baggage delays will be caused by the airport not the airline. It's down to the handling agent to organise this. Was any explanation given for the delay to the bags? Three hours is a long time to wait!