PPRuNe Forums

Go Back   PPRuNe Forums > Other Aircrew Forums > Cabin Crew
Forgotten your Username/Password?

Cabin Crew Where professional flight attendants discuss matters that affect our jobs & lives.


Reply
 
Thread Tools
Old 16th Dec 2012, 21:16   #21 (permalink)
 
Join Date: Dec 2007
Location: u.k.
Age: 47
Posts: 187
I am about to book my first flight with EZY since the new allocated seating rule came into effect. I have 2 companions and will book the flights in 1 booking . From reading the thread am i right in thinking that if i dont choose allocated seating that i will have the 3 seated together automatically
providing there are seats available at the time?
getonittt is offline   Reply
Old 17th Dec 2012, 07:16   #22 (permalink)
 
Join Date: Sep 2008
Location: london
Posts: 155
Yes, Getonitt, you will be allocated seats together in one of the non-premium rows, probably behind the overwings, even if you choose not to pay.

I work for ezy and in my experience the system allocates seats for flights that are not full in such a way that blocks of seats remain available for last-minute bookers.

Enjoy your flight!
bondim is offline   Reply
Old 17th Dec 2012, 16:49   #23 (permalink)
 
Join Date: Dec 1999
Location: EGNX
Posts: 898
Quote:
If you think it's bad on an EZY flight, you should have tried going through the old Baneasa airport in Romania and tried to get on one of the 4 Whiz Air flights leaving at the same time in an airport with only 4 gates! Never seen anything like it
Thats why I go to Devon these days!
Doors to Automatic is offline   Reply
Old 17th Dec 2012, 19:08   #24 (permalink)
 
Join Date: Dec 2007
Location: u.k.
Age: 47
Posts: 187
Thanks for your reply bondim . i don't mind where on the aircraft i sit so long as it was one row.
getonittt is offline   Reply
Old 20th Dec 2012, 08:53   #25 (permalink)
 
Join Date: Aug 2007
Location: london
Age: 49
Posts: 39
easy jet allocated seating

flew out last saturday to alicante what a mess people walking up and down not knowing seat numbers came back monday same mess again lucky i was on speedy boarding then round it off arrived back at gatwick to be parked in the south terminal what fun?
lotus1 is offline   Reply
Old 20th Dec 2012, 11:57   #26 (permalink)
 
Join Date: Feb 2012
Location: Cape Town / UK / Europe
Posts: 732
The airline does everything possible to make SLF understand. When you check in, they tell you you have an allocated seat and here's the number .... as you board the attendant at the door tells you your seat is in row 12 on the left hand side ..... they constantly announce that you should go the seat shown on your boarding pass.

AND STILL THE WUCKFITS GET IT WRONG! I do wonder if they've travelled on cvonventional airlines before.
Tableview is offline   Reply
Old 21st Dec 2012, 14:15   #27 (permalink)
 
Join Date: Jul 2006
Location: The back of beyond
Posts: 781
Quote:
I had paid for an allocated seat and SB.
Tableview, why would you need speedy boarding if you already have a seat allocated?

Last edited by melmothtw; 21st Dec 2012 at 14:15.
melmothtw is offline   Reply
Old 21st Dec 2012, 15:18   #28 (permalink)
 
Join Date: Jan 1999
Location: north of barlu
Posts: 5,359
The new allocated seat system has one big problem in that EZY let far too much hand baggage on to the aircraft, when you mix that with a bunch of geriatrics who first have difficulty lifting the bag into the locker, then remember that they need something so urgently that they have to get the bag down and so block the isle for the second time and then have to put something back in the bag so blocking the isle for the third time. And now they find they are in the wrong seat so the bag comes down for the fourth time because of course if they move from 22A to 22D the bag has to be above their head in the locker.

And this is just added to the confusion at the gate because dispite the very large notices that EZY have put to uptell peope about the allocated seating some of the numptys think that because they have an allocated seat they have speedy boarding and get pissed when they are sent to the back of the standard boarding line.

It is no wonder it takes so long to board the aircraft but I can see little more that EZY can do to inform the truly stupid about the new system as they are too thick to absorb the information.

The only thing I would recomend is much tighter linmits on the size of hand baggage enforced at check in and those who have bags that exceed the permitted size at the gate are charged double the standard hold baggage rate when it is put in the hold.
A and C is offline   Reply
Old 21st Dec 2012, 15:42   #29 (permalink)
 
Join Date: Mar 2011
Location: Milano
Age: 43
Posts: 462
Quote:
Tableview, why would you need speedy boarding if you already have a seat allocated?
I'm guessing to avoid having to push past 20 or so passengers who think they have all the time in the world to actually sit down and stop blocking the center aisle? After all, it's not like there are 160 or so more people who are trying to do the same, preferably before the plane actually starts rolling?
Dg800 is offline   Reply
Old 21st Dec 2012, 17:51   #30 (permalink)
 
Join Date: Feb 2012
Location: Cape Town / UK / Europe
Posts: 732
Quote:
Tableview, why would you need speedy boarding if you already have a seat allocated?
I had paid for a legroom seat and SB is included. The only benefit I can see is that boarding first guarantees space in the overhead bins.
Tableview is offline   Reply
Old 2nd Jan 2013, 13:15   #31 (permalink)
 
Join Date: Feb 2007
Location: LGW
Posts: 61
ezy perceptions

Plenty of interesting comments raised about allocated seating which without doubt has improved the customer experience.

However, people being people (and SLF being SLF) will never be happy unless they've got something to whinge, ridicule, moan or complain about. ezy may not have an unblemished past and despite it being publicity that awful 'Airline' programme did very little other than create a perception of a low quality airline which still lives on to this day.

Flying home from ALC (need I say more) on Christmas Eve, a SLF 'jokes' about flying with 'Sleazyjet'. I ask her what is sleazy about the airline but she finds it hard to answer. I suggest to her that majority of hard working crew who go to great lengths to create a good customer experience would be offended by those sorts of comments, myself included.

And yes, Im a hard working crew member and I go to great lengths to create a good customer experience. I applaud the company for introducing allocated seating; it makes my job easier but more importantly makes the customer's experience more enjoyable.

Sadly, people's perception of easyjet (unless they have flown with us regularly) still belies the reality of a quality and highly successful airline.
SouBE is offline   Reply
Old 3rd Jan 2013, 08:20   #32 (permalink)
 
Join Date: Feb 2012
Location: Cape Town / UK / Europe
Posts: 732
I frequently hear people referring to 'SleazyJet' and it annoys me. I invariably challenge them and they have no argument to support calling it 'sleazy' other than possibly the fact that 'last time I flew with them my flight was 20 minutes late and the captain didn't come and lick my boots'.

I have been flying with EZY since its inception in 1996 or thereabouts and have had one or two differences of opinion but overall I find it an outstanding airline in every way, and this is largely thanks to the attitude and pride of the staff in the way they do their job.

Hats off!
Tableview is offline   Reply
Old 4th Jan 2013, 17:29   #33 (permalink)
 
Join Date: Oct 2011
Location: United Kingdom
Age: 30
Posts: 424
I always reply "I'm not familiar with that airline, don't you mean easyJet?" Whenever I hear squeezy/sleazy/cheesy Jet remarks. It's really childish. And people always think they're hard done by. If you push back five minutes late but land fifteen minutes early people still bitch that they left five minutes late. You cannot win and some people are professional complainers who will never be happy.

I also find people very short sighted. Yes there is a charge foI always reply "I'm not familiar with that airline, don't you mean easyJet?" Whenever I hear squeezy/sleazy/cheesy Jet remarks. It's really childish. And people always think they're hard done by. If you push back five minutes late but land fifteen minutes early people still bitch that they left five minutes late. You cannot win and some people are professional complainers who will never be happy. I also find people very short sighted. Yes there is a charge for booking assigned seats but its quite reasonable compared to some. Unless you have EC status with BA it's quite difficult and/or expensive to get a good choice of seats. With eJ if you want a seat you can pay for it and the earlier you book the more chance you have of getting your seat. Last time I flew BA I didn't want to r booking assigned seats but its quite reasonable compared to some. Unless you have EC status with BA it's quite difficult and/or expensive to get a good choice of seats. With eJ if you want a seat you can pay for it and the earlier you book the more chance you have of getting your seat. Last time I flew BA I didn't want to she'll put the extra 40 or so it would cost for the two of us. We left it until T-24 hours and got really bad seats apart but some people simply don't believe it.

People just love low cost bashing and you will never win. And they're welcome to paying a fortune (when travelling from the regions) and having the hassle of connecting in London. Let them enjoy their "free" G&T and delicious bird seed.
fa2fi is offline   Reply
Old 4th Jan 2013, 18:05   #34 (permalink)
 
Join Date: Aug 2006
Location: London
Posts: 1,292
Generally, I have historically had a high regard for ezy and their crews. However, I have been dumped by ezy twice with last minute cancellations - one time After check-in, one time at check in.
The After check in one was awful. At lgw, no announcement, just a screen change. No customer service, no-one to get us back through security and a 3 hour wait for our bags. Beyond awful customer service, and a cancelled holiday.
Not a jot of an apology from anyone.

I will always try to avoid them as no-one ever bothered to apologise in any way whatsoever. At least BA acknowledge their cock-ups.
Ancient Observer is offline   Reply
Old 4th Jan 2013, 18:58   #35 (permalink)
 
Join Date: Oct 2011
Location: United Kingdom
Age: 30
Posts: 424
Yes and BA will cancel the entire domestic network at the first sign of snow in LHR. I've had this happen twice. The first time it was handled well as I luckily checked before I left home and got the refund within a few weeks as I was just travelling for a day trip to see friends. The second time they dumped me in EDI and cancelled the flight last minute despite it snowing in LHR all day without let up despite that flight showing as operating ok. I didn't have web access on my phone and the queue for the service desk was ghastly. I did get a voucher which got me a snack and they changed my connecting flight but the start was very badly handled. But like you describe you had a really bad experience with easyJet. But when things go wrong they go wrong, LCC or full service.

One thing I will say is that baggage delays will be caused by the airport not the airline. It's down to the handling agent to organise this. Was any explanation given for the delay to the bags? Three hours is a long time to wait!

Last edited by fa2fi; 4th Jan 2013 at 19:00.
fa2fi is offline   Reply
Old 4th Jan 2013, 20:37   #36 (permalink)
 
Join Date: Jan 1999
Location: north of barlu
Posts: 5,359
Can't Count!

Jst got bumped of the AGP-LGW because of overbooking, I guess they can't add up !

I would tell the whole story but I think it is only fair to let them respond to my email, if they sell my seat tomorrow then the press can have the story.
A and C is offline   Reply
Old 5th Jan 2013, 07:28   #37 (permalink)
 
Join Date: Jan 1999
Location: north of barlu
Posts: 5,359
Spicejetter

Compensation 250 and hotel......

No good to me wth a wife at home with terminal cancer and having to sort out people to be with her overnight because easy sold the seat from under me.

This has cost me far more than the 250 just in getting the overnight care for my wife put in place..............

Oh ! And I am told by the Easyjet staff to be at the airport 2hrs 45 min before the flight to be sure to get on, I guess that is why I purchased the Easyjet Plus card with the speedy boarding?????

From this evidence it would seem that they expect to be offloading some other unfortunate today.

This was a full fare ticket, not a staff deal in case you are wondering.

Last edited by A and C; 5th Jan 2013 at 08:04.
A and C is offline   Reply
Old 5th Jan 2013, 12:01   #38 (permalink)
 
Join Date: Aug 2012
Location: Not At Home
Posts: 859
Have they told you if the flight has space or is full?

Is it the evening flight?
EcamSurprise is offline   Reply
Old 5th Jan 2013, 12:25   #39 (permalink)
 
Join Date: Jan 1999
Location: north of barlu
Posts: 5,359
ECAM

Yes 2110L out of AGP EZY8610 I got to checking on time but got kicked off, attempted to explain the problem to the check in agent but she had a sudden English failure and walked off.

EZY have one very ****** off pax!

Just got into LGW with the cabin crew telling is that we are 30 min early......no a day late.

Last edited by A and C; 5th Jan 2013 at 12:27.
A and C is offline   Reply
Old 5th Jan 2013, 14:48   #40 (permalink)
 
Join Date: Apr 2005
Location: Dry bar
Posts: 341
I cringe whenever my roster has a U2 positioning flight on it.
The last time was whilst flying into CDG, I had the unfortunate pleasure of listening to the CC slating SLF along with a couple of shaven headed morons in the first row who were relations of one of their local crew mates. Grossly unprofessional considering another airlines Captain was sat there listening to this along with the other passengers.
Whilst on the same flight I couldn't help but notice the shabby state of some of the CC uniforms, split seems and stained trousers etc. No acknowledgement that you are fellow flight crew positioning. You just do not feel special in anyway flying as pax with EJ.
We used to position around with our own airline (BMI) and now mostly on BA, the quality of the product was/is massively superior.
shaun ryder is offline   Reply
Reply
 
 
 


Thread Tools


Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



All times are GMT. The time now is 02:18.


vBulletin® v3.8.7, Copyright ©2000-2014, vBulletin Solutions, Inc.
SEO by vBSEO 3.6.1
1996-2012 The Professional Pilots Rumour Network