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Philippine airlines the worst airline ... ?

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Philippine airlines the worst airline ... ?

Old 13th Mar 2021, 13:40
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Join Date: Jan 2002
Location: North England
Posts: 453
Angry Philippine airlines the worst airline ... ?

It is simply my misfortune, of are Philippine Airlines the worst airline for customer service?

I made a booking in January 2020 for a return flight which was to take place between March and April last year.

Naturally the flight was cancelled due to the pandemic.

I received a courtesy e-mail from the airline offering me alternative arrangements for re-booking the flight.

I applied.

Then they wrote back to say that on checking their records I had not booked the flight with them, but with a third party and that I must obtain a refund through this Agent.

I e-mailed them again attaching a screenshot of the e-mail I had received from Philippine Airlines confirming my booking directly with them and attaching an e-ticket.

It could not be clearer.

Since then no response at all to that last e-mail.

So no flight, no refund, no alternative arrangement, no liability, no means of contacting a 'third-party' (there isn't one).

Quite simply they have stolen my money.

Is this the way this airline work in order to stay in business?
SpannerInTheWerks is offline  

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